This was the best hotel experience I have ever enjoyed.
Every employee was pleasant and helpful, and the management is obviously highly competent. I emailed the hotel ahead of our stay to request a specific room, and Lauren Schug Wilson, the Customer Experience Manager, answered within 10 minutes.
The room was exactly what we had wanted, a high floor suite with a balcony and a spectacular river view. I had also mentioned we were there to celebrate our 35th anniversary, and awaiting us in our room was a complimentary chilled bottle of champagne and a congratulations letter from the hotel manager. Wonderful.
My wife wished there was a refrigerator and microwave in our room, but I didn't miss them. One night I called room service for ice (no ice machines) and it arrived within 60 seconds! I was so amazed I gave the guy a very good tip, and he said "Oh thank you so much, you made my day". That made my day.
Even the gentleman at the front desk mentioned our 35th when I checked out. Amazing to me to be treated so well- it put the icing on the cake for our first trip to this awesome city.
Two improvements I might suggest on my wife's behalf (after all it was our anniversary) is to 1) provide some means of making morning tea in the room. I loved the Keurig coffee maker, but my wife is a tea drinker, and there was no way to heat water in the room.
2) Provide some instruction on the high tech TVs- they are more like computers, after all.
Bottom line, though, you should stay here! This hotel deserves the accolades you read on the internet. And thank you all at the Windsor Court for the kind attention you showed us.
- Official Description (provided by the hotel):
- Located in the Central Business District, just three blocks walking distance of the French Quarter, Mississippi River and Warehouse/Arts District, Windsor Court Hotel is a member of the Legend Collection of Preferred Hotels and Resorts and a Forbes Four Star and AAA Four Diamond hotel. This luxury hotel has almost all-suite accommodations; an outdoor heated swimming pool; Club Level accommodations including a private lounge; Boutique Spa; fitness center; Polo Club Lounge featuring live music nightly; a salon for traditional Afternoon Tea; and the most premier AAA Four Star and Forbes Four Diamond Restaurant in the city, The Grill Room. ... more less
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- Also Known As:
- Windsor Court New Orleans