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Windsor Court Hotel
Ranked #7 of 165 Hotels in New Orleans
Certificate of Excellence
Reviewed 16 April 2012

This is our third visit to Windsor Court, first this year. All the renovations have been completed and WOW, how beautiful. From the momemt you walk into the lobby to you enter your room, clean, crisp and quiet. From room service to luggage handlers, it was perfect. Our convention was at the Convention Center and it was an easy walk.

There are not many places you can go today and have a good experience with their customer service. Here was different. The staff should be commended on a job well done.

We will be back!

Room Tip: Choose the Mississippi River view.
  • Stayed: April 2012, travelled on business
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2  Thank loulani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WindsorCourtGM, General Manager at Windsor Court Hotel, responded to this reviewResponded 17 April 2012

Dear loulani,

Thank you for your continued patronage of the Windsor Court.

I am delighted to hear that you had a pleasant time this last stay, and that you are pleased with the renovations, location and staff. We strive to provide an exceptional guest experience, and I am glad that we met your expectations.

We look forward to the opportunity to welcome you back whenever your travels bring you back to New Orleans.

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1,199 - 1,205 of 1,679 reviews

Reviewed 16 April 2012

Having booked the hotel room weeks in advance.Having also been assured by the hotel that a "strong request" was being put in for a river view room in writing. Having confirmed this request including date and time of arrival, sometimes things just go adrift, fair enough. A room wasn't available. Things don't always go to plan. We are prepared for that.

However what confronted my unassuming gentle husband and son following their 6 hour road drive from Houston was a snappy, sarcastic receptionist. Who's main interest other than checking in two customers into a $300 night room appeared to be that they sign the waiver to say that if they had the temerity to put their own goods in the room fridge they would be charged a $35 clean out fee! No not exactly customer service at its finest.

Two weeks ago we stayed in the Grosvener House in Park Lane, pleasant arrival pleasant stay I expect this of a 5 star establishment which the Windsor Court purports to be. Staff are the lifeblood of any business no matter how well appointed the building / decoration are. Problems can happen at any time or anywhere but its how you handle them that counts in the end.

  • Stayed: April 2012, travelled with family
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2  Thank SusanHeather
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WindsorCourtGM, General Manager at Windsor Court Hotel, responded to this reviewResponded 17 April 2012

Dear SusanHeather,

I apologize for the lapse in service that you experienced during your recent visit to the Windsor Court.

I would greatly appreciate if you could email me directly at info@windsorcourthotel.com so we can look deeper into this situation and address it appropriately.

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Reviewed 13 April 2012

Our family of four stayed on the Club level in a full suite overlooking the Mississippi River. Beautiful accommodations and outstanding service! Excellent location!!

  • Stayed: April 2012, travelled with family
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3  Thank uvalaura
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WindsorCourtGM, General Manager at Windsor Court Hotel, responded to this reviewResponded 16 April 2012

Dear uvalaura,

Thank you for selecting the Windsor Court for your recent family visit to New Orleans.

I am delighted to hear that you were pleased with the Club Level accommodations, service and location. We strive to provide an unparalleled experience for our guests, and I am glad we were able to meet your expectations.

We look forward to welcoming you back to the Windsor Court soon.

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Reviewed 10 April 2012

This hotel is amazing! Stayed for a seminar. The suite we had was so big and spacious! Every person on staff made you feel as if you were a celebrity and a very valued guest at their hotel. Very close to the french quarter, casino, shopping, streetcars and many dining establishments in New Orleans. Hotel is very clean and quiet. Bedding is a dream to rest upon at night and with the turn down service makes it even more special! The hotel makes your stay very unforgettable from the moment you arrive. The bellman that brought the luggage to our room was extremly knowledgable when asked how to get to some of the attractions. He even offered to get us ice for our ice bucket if we wanted. I would recommend this hotel to anyone that was looking for a nice place to stay while in new orleans. Even though it may be a little pricey it is well worth it.

Room Tip: I don't know there is any bad rooms in the hotel. The smell of fresh roses greet you on every fl...
  • Stayed: March 2012, travelled on business
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2  Thank Boombabie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WindsorCourtGM, General Manager at Windsor Court Hotel, responded to this reviewResponded 12 April 2012

Dear Boombabie,

Thank you for selecting the Windsor Court for your recent business trip to New Orleans.

I am delighted to hear that you had an enjoyable stay, and that you were particularly pleased with the accommodations, location and staff. We strive to provide the highest level of comfort and service, and I am glad we were able to meet your expectations.

We hope to welcome you back to the Windsor Court whenever your travels bring you back to New Orleans.

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Reviewed 9 April 2012

We went back for our 25th anniversary. Great rooms and great service 25 years ago and today. It was entirely updated. The rooms are large and the price is fair. Close to everything - the Quarter, River Walk, museums and warehouse district - we walked everywhere. The streetcar is close enough if you want to go Uptown. The restaurant is exceptional also. We had a great five days.

  • Stayed: April 2012, travelled as a couple
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2  Thank Sean B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 April 2012

I can't stop talking about our stay. We were in NOLA for my husband's company meeting which was held at the Windsor. I was impressed with everything from the minute we arrived. Super staff is at the top of my list. The hotel itself is beautiful. The courtyard is alive with spring flowers and color.

We had a lovely suite which was plenty large enough for our family of 5. We couldn't have asked for more. The pool area is top-notch (again, the staff was incredible), room service was better than I could have imagined (more great staff). See a pattern?

It doesn't matter where you are in this hotel, the staff truly make your stay that much better. This is the top choice for our vist to New Orleans. Loved every part of it. It's close to so many great places to eat, shop and visit.

  • Stayed: March 2012, travelled with family
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2  Thank MelissaW10_73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WindsorCourtGM, General Manager at Windsor Court Hotel, responded to this reviewResponded 3 April 2012

Dear MelissaW10_73,

Thank you for selecting the Windsor Court for your family's recent trip to New Orleans for your husband's company meeting.

I am pleased to hear that you had a pleasant stay, and especially to hear the fantastic kudos for our staff. We aim to provide the highest level of service in all areas, and I am glad that we met your expectations.

We look forward to welcoming you back to the Windsor Court the next time your travels bring you to New Orleans.

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Reviewed 1 April 2012

Stayed here for a seminar and was treated like a celebrity. I had a suite that was bigger than my first apartment. Outstanding service and luxurious rooms make this a fantastic "special occasion" hotel. Walking distance to the French Quarter, casino and shopping and dining the location couldn't be better. Quiet and clean throughout. Didn't get to sample food in the restaurant, but the food at the group lunch was better than I've had at many "fine dining" places. Don't be surprised when you don't want to leave!

Room Tip: I was on the 13th floor so it was pretty quiet up that high. Despite being n the middle of a busy ar...
  • Stayed: March 2012, travelled on business
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1  Thank WKYtraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WindsorCourtGM, General Manager at Windsor Court Hotel, responded to this reviewResponded 3 April 2012

Dear WKYtraveler,

Thank you for selecting the Windsor Court for your recent seminar in New Orleans.

I am delighted to hear you were pleased with the the service, the accommodations and the location of the hotel. We strive to make each of our guests feel special, and I am glad you felt that we delivered on this.

We hope to have the opportunity to welcome you back again soon, and hope you make the Windsor Court your hotel of choice whenever your plans bring you to New Orleans.

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Additional Information about Windsor Court Hotel

Address: 300 Gravier Street, New Orleans, LA 70130-2417
Phone Number:
Region: United States > Louisiana > New Orleans > Central Business District
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in New Orleans
#1 Spa Hotel in New Orleans
#8 Romantic Hotel in New Orleans
#8 Family Hotel in New Orleans
#9 Business Hotel in New Orleans
Price Range: £207 - £445 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Windsor Court Hotel 5*
Number of rooms: 316
Official Description (provided by the hotel):
Located in the Central Business District, just three blocks walking distance of the French Quarter, Mississippi River and Warehouse/Arts District, Windsor Court Hotel is a member of the Legend Collection of Preferred Hotels and Resorts and a Forbes Four Star and AAA Four Diamond hotel. This luxury hotel has almost all-suite accommodations; an outdoor heated swimming pool; Club Level accommodations including a private lounge; Boutique Spa; fitness center; Polo Club Lounge featuring live music nightly; a salon for traditional Afternoon Tea; and the most premier AAA Four Star and Forbes Four Diamond Restaurant in the city, The Grill Room. ... more   less 
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Also Known As:
Windsor Court New Orleans

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