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“Elegant and tired”

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Windsor Court Hotel
Ranked #7 of 166 Hotels in New Orleans
Certificate of Excellence
Reviewed 17 April 2012

We have lvoed this hotel for some time. Unforutnately, depsite its recent facelift, it is tired. The service, while exceedingly friendly and courteous, is not up to the level of an Orient Express hotel. Most specifically, the housekeeping service leaves much to be desired. On TWO separate trips to NOLE, we returned at day's end, around 4-5pm, to find that our room was not made up. Once, I can live with...twice (on two seperate trips) makes for consistency! Also, the "refreshening each day of the bathroom is subpar with inattention to "detail"--there were no hand towels given. Neither of these are huge deals by any means but at this level, that should never occur!

The hotel is impeccably maintained and the common rooms are wonderful--elegant with great service. Although, the margaritas at the Polo Bar were awful--really!

We have stayed at the Ritz Carlton and will probably try another hotel on our next trip to NOLA!

  • Stayed: April 2012, travelled as a couple
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2  Thank CMSCLS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WindsorCourtGM, General Manager at Windsor Court Hotel, responded to this reviewResponded 18 April 2012

Dear CMSCLS,

I sincerely apologize for your disappointment in your two most recent stays at the Windsor Court. I would greatly appreciate if you could contact us directly at info@windsorcourthotel.com so we can discuss your concerns in more depth and determine a way to earn back your business.

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1,197 - 1,203 of 1,679 reviews

Reviewed 16 April 2012

In the past 18 years we've been to NOLA at least that many times and stayed in as many places. This was our second stay at the Windsor Court and we were very impressed with the renovations, the accommodations, and the service, which epitomizes New Orleans style and graciousness. If you're not set on staying in the Quarter, the WC's location is still convenient yet cleaner and quieter -- and we were there during the SEC basketball tournament! We got a great "stay for 4/pay for 3-nights" special via American Airlines vacations, and while there are cheaper options there is nothing quite like the WC. One small complaint: In our post-stay, online survey we asked about the brand of the mattress. We also asked a roaming concierge at the hotel and left a message at the number on her card. No response to either inquiry. While we can understand some desire to protect proprietary information, to not even get a "no comment" was rather strange. By the way, the mattress was amazing.

Room Tip: We stayed on the 7th floor overlooking the rooftop pool.
  • Stayed: March 2012, travelled with friends
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2  Thank FreeMarketMaven
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WindsorCourtGM, General Manager at Windsor Court Hotel, responded to this reviewResponded 17 April 2012

Dear FreeMarketMaven,

Thank you for your continued patronage of New Orleans and the Windsor Court.

I am delighted that, overall, you were pleased with your visit, and that you particularly enjoyed the renovations, accommodations and the service.

We located your post-stay evaluation, and you did not inquire into the brand of mattress or the identity of the roaming concierge - you just mentioned that they were "excellent" and "great" respectively. I apologize that you expected a specific response and were not given one. The brand of mattress is Simmons Beauty Rest.

We look forward to welcoming you back to the Windsor Court when your travels next bring you to New Orleans.

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Reviewed 16 April 2012

This is our third visit to Windsor Court, first this year. All the renovations have been completed and WOW, how beautiful. From the momemt you walk into the lobby to you enter your room, clean, crisp and quiet. From room service to luggage handlers, it was perfect. Our convention was at the Convention Center and it was an easy walk.

There are not many places you can go today and have a good experience with their customer service. Here was different. The staff should be commended on a job well done.

We will be back!

Room Tip: Choose the Mississippi River view.
  • Stayed: April 2012, travelled on business
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2  Thank loulani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WindsorCourtGM, General Manager at Windsor Court Hotel, responded to this reviewResponded 17 April 2012

Dear loulani,

Thank you for your continued patronage of the Windsor Court.

I am delighted to hear that you had a pleasant time this last stay, and that you are pleased with the renovations, location and staff. We strive to provide an exceptional guest experience, and I am glad that we met your expectations.

We look forward to the opportunity to welcome you back whenever your travels bring you back to New Orleans.

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Reviewed 16 April 2012

Having booked the hotel room weeks in advance.Having also been assured by the hotel that a "strong request" was being put in for a river view room in writing. Having confirmed this request including date and time of arrival, sometimes things just go adrift, fair enough. A room wasn't available. Things don't always go to plan. We are prepared for that.

However what confronted my unassuming gentle husband and son following their 6 hour road drive from Houston was a snappy, sarcastic receptionist. Who's main interest other than checking in two customers into a $300 night room appeared to be that they sign the waiver to say that if they had the temerity to put their own goods in the room fridge they would be charged a $35 clean out fee! No not exactly customer service at its finest.

Two weeks ago we stayed in the Grosvener House in Park Lane, pleasant arrival pleasant stay I expect this of a 5 star establishment which the Windsor Court purports to be. Staff are the lifeblood of any business no matter how well appointed the building / decoration are. Problems can happen at any time or anywhere but its how you handle them that counts in the end.

  • Stayed: April 2012, travelled with family
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2  Thank SusanHeather
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WindsorCourtGM, General Manager at Windsor Court Hotel, responded to this reviewResponded 17 April 2012

Dear SusanHeather,

I apologize for the lapse in service that you experienced during your recent visit to the Windsor Court.

I would greatly appreciate if you could email me directly at info@windsorcourthotel.com so we can look deeper into this situation and address it appropriately.

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Reviewed 13 April 2012

Our family of four stayed on the Club level in a full suite overlooking the Mississippi River. Beautiful accommodations and outstanding service! Excellent location!!

  • Stayed: April 2012, travelled with family
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3  Thank uvalaura
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WindsorCourtGM, General Manager at Windsor Court Hotel, responded to this reviewResponded 16 April 2012

Dear uvalaura,

Thank you for selecting the Windsor Court for your recent family visit to New Orleans.

I am delighted to hear that you were pleased with the Club Level accommodations, service and location. We strive to provide an unparalleled experience for our guests, and I am glad we were able to meet your expectations.

We look forward to welcoming you back to the Windsor Court soon.

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Reviewed 10 April 2012

This hotel is amazing! Stayed for a seminar. The suite we had was so big and spacious! Every person on staff made you feel as if you were a celebrity and a very valued guest at their hotel. Very close to the french quarter, casino, shopping, streetcars and many dining establishments in New Orleans. Hotel is very clean and quiet. Bedding is a dream to rest upon at night and with the turn down service makes it even more special! The hotel makes your stay very unforgettable from the moment you arrive. The bellman that brought the luggage to our room was extremly knowledgable when asked how to get to some of the attractions. He even offered to get us ice for our ice bucket if we wanted. I would recommend this hotel to anyone that was looking for a nice place to stay while in new orleans. Even though it may be a little pricey it is well worth it.

Room Tip: I don't know there is any bad rooms in the hotel. The smell of fresh roses greet you on every fl...
  • Stayed: March 2012, travelled on business
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2  Thank Boombabie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WindsorCourtGM, General Manager at Windsor Court Hotel, responded to this reviewResponded 12 April 2012

Dear Boombabie,

Thank you for selecting the Windsor Court for your recent business trip to New Orleans.

I am delighted to hear that you had an enjoyable stay, and that you were particularly pleased with the accommodations, location and staff. We strive to provide the highest level of comfort and service, and I am glad we were able to meet your expectations.

We hope to welcome you back to the Windsor Court whenever your travels bring you back to New Orleans.

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Reviewed 9 April 2012

We went back for our 25th anniversary. Great rooms and great service 25 years ago and today. It was entirely updated. The rooms are large and the price is fair. Close to everything - the Quarter, River Walk, museums and warehouse district - we walked everywhere. The streetcar is close enough if you want to go Uptown. The restaurant is exceptional also. We had a great five days.

  • Stayed: April 2012, travelled as a couple
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2  Thank Sean B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Windsor Court Hotel

Address: 300 Gravier Street, New Orleans, LA 70130-2417
Phone Number:
Region: United States > Louisiana > New Orleans > Central Business District
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in New Orleans
#1 Spa Hotel in New Orleans
#8 Family Hotel in New Orleans
#8 Romantic Hotel in New Orleans
#9 Business Hotel in New Orleans
Price Range: £209 - £444 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Windsor Court Hotel 5*
Number of rooms: 316
Official Description (provided by the hotel):
Located in the Central Business District, just three blocks walking distance of the French Quarter, Mississippi River and Warehouse/Arts District, Windsor Court Hotel is a member of the Legend Collection of Preferred Hotels and Resorts and a Forbes Four Star and AAA Four Diamond hotel. This luxury hotel has almost all-suite accommodations; an outdoor heated swimming pool; Club Level accommodations including a private lounge; Boutique Spa; fitness center; Polo Club Lounge featuring live music nightly; a salon for traditional Afternoon Tea; and the most premier AAA Four Star and Forbes Four Diamond Restaurant in the city, The Grill Room. ... more   less 
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Also Known As:
Windsor Court New Orleans

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