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Windsor Court Hotel
Ranked #7 of 165 Hotels in New Orleans
Certificate of Excellence
Reviewed 28 June 2012

I have found that excellent staff can make a property stand out.

Although the classic theme of the hotel may not be to everyone's tastes - not modern or contemporary, it is a beautiful place.

However, the staff is what truly makes this hotel stand out- no request is off limits - where in other places i have experienced "i am sorry -we can’t accommodate" the Windsor hotel staff goes overboard to see to your needs. What a nice change! This included my entire experience from the bell staff to the front desk to the concierge, thru the housekeeping staff to the lounge/Bar staff who even made an appetizer to order when i had a craving for something not on the menu.
You cannot ask for more than this hotel provides to ensure your stay is enjoyable and your needs are met.

I will be back

Room Tip: The suites are a good value and be sure to request a river view.
  • Stayed: June 2012, travelled on business
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2  Thank 125Eric
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 29 June 2012

Dear 125Eric,

Thank you for your review on your recent visit to our hotel and for acknowledging the great team of professionals we have here at Windsor Court. Our goal is to ensure every guest's expectations are exceeded and that we create the most personalized service experience possible. We appreciate the great feedback and look forward to welcoming you back for another memorable stay!

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1,153 - 1,159 of 1,679 reviews

Reviewed 24 June 2012

Just returned from several days at the Windsor court. This was my first time staying at this hotel. Overall we had a great stay. Every single staff member treated us like royalty, from check in to check out. We stayed on the club level and the club services were also very nice. The food was good, great drink selection in the evening and again the perfect service.

The room was spacious. French doors that separate a sitting room from the bedroom. Nicely appointed. Quiet room. 2 balconies that over looked the river were very nice. The bathroom was large as was the shower. Two small problems we had here. First was the bathroom floor was not as clean as I would have expected. There were stains where someone spilled coffee from the sink into the bedroom. The also was some thicker red stuff on the flood near the toilet. At least I hope they were stains as they were there the whole time we were in the room. Also, the toilet paper holder came off the wall. I rested it back on the rod. No one ever fixed it. To be fair, I never told anyone about it. But it was not picked up on either

The only other issue was that we received a wake up call at 530 am meant for another room.

Other than the club lounge we did not eat in the hotel, so I can't comment on the dining.

So for the price you get a hotel in a great location, with staff that makes you feel like the most important guest in the place, with a large well appointed room. Quite and enjoyable stay and would consider staying here again on our next trip to New Orleans.

Stayed: June 2012, travelled as a couple
1  Thank JohnT.tn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 27 June 2012

Dear JohnT.tn,
Thank you for taking the time to write about your experience on your recent visit to New Orleans and the Windsor Court. I am disappointed to hear about the housekeeping oversights you encountered during your stay. This is certainly not up to our standards nor is it typical of a Windsor Court experience. We appreciate you bringing this to our attention so that we may rectify it immediately. Despite this inconsistency, I am happy to hear that our staff provided you with the personalized service experience you were looking for. We look forward to welcoming you back again soon so that we may exceed your expectations and give you the stay you expect and deserve.

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Reviewed 21 June 2012

This hotel is like a hidden treasure. It's beautiful, traditional and private. I had a great stay. I would definitely stay there again.

Room Tip: Ask for a water view.
  • Stayed: June 2012, travelled with friends
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1  Thank Jenkthomas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 27 June 2012

Dear Jenkthomas,

Thank for choosing to stay with us on your recent visit to New Orleans and for posting a review on your experience. I am happy to hear we provided you with that private and luxurious experience you were looking for. We hope to see you here again soon!

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Reviewed 21 June 2012

We stayed father's day weekend at The Windsor Court. I think their new theme is service, service, service. Our trip started out with very courteous valets to park the car, doormen opening doors, and reception just waiting for us to check in. George at reception was friendly and told us by paying Am Ex we were entitled to an upgrade. We were unaware of this, so it could have gone unnoticed if he hadn't offered. We were upgraded to a suite. The room was huge, but beside the size it was decorated so lovely, I didn't want to leave. We had heard it was redone since we were that last, and it definitely has!! In the 2 days we were there, I don't think I had a chance to sit on every piece of furniture, there was so much. If you are deciding between the 5 star hotels in New Orleans, we have stayed at all of them, and none compare to The Windsor Court. You really have to stay there to understand why.

  • Stayed: June 2012, travelled as a couple
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3  Thank zuzu35
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 27 June 2012

Dear zuzu35,

Thank you for taking the time to post a review on your recent visit to New Orleans and the Windsor Court. Personalized service is our number one priority as that is what sets us apart from the other luxury hotels in the city. We appreciate you acknowledging our front desk agent, George, and for recommending us to other travelers. Thank you for your past and future business. We look forward to providing you with another special experience in the near future.

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Reviewed 21 June 2012

I reviewed Windsor Court a few months ago. The renovations I mentioned last time have been completed. We had a suite that was 800 square feet and brand new. The bedroom and living room were divided by beautiful glass French doors. The bathroom was marble and there were 2 vanities and everything was new. There was a small wet bar with a mini bar. The 2 TVs were large HDTVs with a good selection of stations. It drives me crazy when a nice hotel charges for WiFi but the WiFi at Windsor Court is free. I think this was the finest suite we have had in Europe, South America, Asia or North America. Windsor Court is my favorite hotel in not only NOLA but the US and yes the roses in the lobby are real. Great hotel, great staff and great city. You will not be disappointed.

Room Tip: The hotel is about 22 stories high. You have a choice for a view of the Mississippi River or downtow...
  • Stayed: June 2012, travelled as a couple
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2  Thank TexasWD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 27 June 2012

Dear TexasWD,
Thank you for taking the time to write such a complimentary review on the hotel. I am happy to hear you enjoy the renovations and that Windsor Court is your favorite in the city. We appreciate your loyalty and patronage and look forward to welcoming you back here soon!

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Reviewed 20 June 2012

The Windsor Court Hotel was a perfect choice for our recent weekend visit to NOLA. We were greeted with grace and efficiency by the "check in" staff which set the tone for the rest of our delightful stay at this first class property. Everything was divine in our beautiful suite which had received a lovely refresh since our last visit there. If it weren't for the myriad of things on offer in the city itself we probably wouldn't have left the property at all! We will always return to WC when in New Orleans.

  • Stayed: June 2012, travelled as a couple
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2  Thank Jane W H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 21 June 2012

Dear Jane W H,

Thank you for writing about your recent visit to New Orleans and the Windsor Court. We appreciate you sharing your experience and are happy to hear we provided you with a memorable stay. Thank you for your patronage - we look forward to seeing you back here with us again soon!

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Reviewed 19 June 2012

My husband and I stayed here during the last weekend of Jazz Fest. I can't say enough about this hotel, the staff was super graciuos and accommodating. We felt like we were waited on hand & foot. Will stay here again in a heartbeat.
Not far at all form the Quarter, but far enough to avoid the crowds & noise.
The exterior may look dated but the interior is stunning.
Expensive but worth it!

  • Stayed: May 2012, travelled as a couple
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2  Thank Lorleafa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 21 June 2012

Dear Lorleafa,

Thank you for taking the time to write about your experience at the Windsor Court over Jazz Fest. What an exciting time to be in the city! I'm happy to hear that our staff provided you with such a wonderful experience and that you were able to enjoy all facets of your visit. We look forward to welcoming you back here soon!

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Additional Information about Windsor Court Hotel

Address: 300 Gravier Street, New Orleans, LA 70130-2417
Phone Number:
Region: United States > Louisiana > New Orleans > Central Business District
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in New Orleans
#1 Luxury Hotel in New Orleans
#8 Romantic Hotel in New Orleans
#8 Family Hotel in New Orleans
#9 Business Hotel in New Orleans
Price Range: £207 - £445 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Windsor Court Hotel 5*
Number of rooms: 316
Official Description (provided by the hotel):
Located in the Central Business District, just three blocks walking distance of the French Quarter, Mississippi River and Warehouse/Arts District, Windsor Court Hotel is a member of the Legend Collection of Preferred Hotels and Resorts and a Forbes Four Star and AAA Four Diamond hotel. This luxury hotel has almost all-suite accommodations; an outdoor heated swimming pool; Club Level accommodations including a private lounge; Boutique Spa; fitness center; Polo Club Lounge featuring live music nightly; a salon for traditional Afternoon Tea; and the most premier AAA Four Star and Forbes Four Diamond Restaurant in the city, The Grill Room. ... more   less 
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Also Known As:
Windsor Court New Orleans

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