We stayed at the Windsor Court Hotel in New Orleans for five nights in late June. From the airport we took a $33 cab ride (fixed rate) to the hotel. Construction going on which caused a delay leading to the hotel but once you turned the corner the hotel entrance is just beautiful. Entrance was nicely landscaped, fountain in the middle, a small oasis. We entered the lobby and there was a huge bouquet of fresh long stemmed roses and the lobby area is really nice.
We had made our reservations months ago and requested a suite on a high floor, club level, with river view. They were sold out the first night and we were placed in a room on the other side (parking lot, rooftop view). We were told they would find us the room requested and would move our belongings the next day.
Check-In: Staff was professional and courteous. Fast and easy check-in and we were given a card for two drinks at the bar which we enjoyed.
Housekeeping: What I liked is at check-in they asked for a time frame we would like housekeeping each day. We prefer morning and our room was always clean by the time we returned. I think housekeeping did an excellent job for us during the day and for nightly turn down service.
Room: After our move to a new room, full suite, bedroom separated by French doors, large dining table by the window, living room area, separate bar area, two tv’s on the top floor. Bathroom has a separate vanity area which was nice. One thing we didn’t see were any outlets available to guests by the bed (one by each night stand would be an improvement).
Club service: This was great. You need to use your room key to get to the club level. From morning to late evening refreshments were provided. We never made it to afternoon tea or saw what was available for lunch but we did have plenty of fresh fruit/berries each morning and oatmeal. Also bottled and sparkling water is available at all times in addition to the liquor. We also took advantage of the coffee, hot tea and espresso drinks.
Location: Close enough if you want to go to the French Quarter but far enough away which suited us just fine. Hotel is located off of a quiet street and close to the street car which we took to City Park.
Hotel restaurant and bars: We visited the lobby bar, Polo Lounge and The Grill Room. All staff we encountered were pleasant, food and drink very good.
Least favorite part of the hotel was the pool. We spent a few hours on Sunday afternoon. There appeared to be one staff member working a bar but the place was a mess. There were remnants of lunches and snacks eaten earlier in the day, dirty napkins, plates, empty drink glasses, condiments not cleaned up. Lounge chairs with used towels (no one was coming back) not taken care of, general lack of service. For such a beautiful hotel it would seem this would be a priority. Several guests had been drinking quite a bit and decided to get a personal portable sound system and crank up the music. Classy? Not quite, especially when you are there to relax and the music choice was pretty awful. Right after the one staff member left for the day several people came to the pool (no guest key required) with towels (bath towels from home, not from the hotel) and backpacks. They were in street clothes and took over an area in the pool at the ladder. Also no one came around to offer food or drinks during our stay at the pool.
- Official Description (provided by the hotel):
- Located in the Central Business District, just three blocks walking distance of the French Quarter, Mississippi River and Warehouse/Arts District, Windsor Court Hotel is a Forbes Four Star and AAA Four Diamond hotel. This luxury hotel has almost all-suite accommodations; an outdoor heated swimming pool; Club Level accommodations including a private lounge; Boutique Spa; fitness center; two cocktail lounges featuring live music nightly; a salon for traditional Afternoon Tea; and the most premier AAA Four Star and Forbes Four Diamond Restaurant in the city, The Grill Room. ... more less
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- Also Known As:
- Windsor Court New Orleans