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“Another great stay”

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Royal Sonesta New Orleans
Ranked #30 of 167 Hotels in New Orleans
Certificate of Excellence
Reviewed 25 August 2014

Everything was great this time except for some kind of miscommunication between Irvin Mayfields Jazz Lounge and the front desk? I purchased a living social voucher that included a credit to the jazz lounge, and a VIP table. It said to call the extension and make reservations, otherwise seating could not be guaranteed. I had called from home a few days prior and was told that we did not need reservations. Anyway, I called down from the room a couple times and no one answered. I finally walked downstairs and had to hunt someone down to ask. The cocktail waitress that I asked said that they did not take reservations. I showed her the voucher and asked why it said to make a reservation if they did not take reservations. She got flustered and tried to find her manager, but could not find her, so she just left me standing there. Eventually another girl came up and I asked her if she was the manager. She said no, but she used to host so she could help me. I explained the situation and she said that she would reserve one of the vip tables for us. We ended up getting done with dinner fairly quickly, so we came back earlier than expected and I could not find the girl who had helped me. I spoke with who I think was the manager, and she didn't even listen to me when I told her we had reserved a vip table and showed her the voucher, she just sat us at a little table in the middle of the room. Eventually the girl who had reserved my table spotted me, and moved us to our reserved table. It was just bizarre that no one except her seemed to know or care what was going on. Also strange that I was told originally that they did not take reservations, when there were clearly "reserved" signs on a few of the tables. Other than that fiasco, the stay was lovely!

  • Stayed: August 2014, travelled with friends
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Review collected in partnership with Sonesta
Thank Stacey B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Colleen M, Manager at Royal Sonesta New Orleans, responded to this reviewResponded 29 August 2014

Stacey, we are glad that our Living Social deal gave you the opportunity to stay at the Royal Sonesta New Orleans. We are very sorry for the miscommunication regarding our reservation process in the Jazz Playhouse, and we have brought your issue to the attention of our management team who are working with the staff to ensure this policy is clearer in the future. We are glad that you enjoyed your stay, and we look forward to welcoming you back soon.

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2,239 - 2,245 of 4,496 reviews

Reviewed 25 August 2014

This was our fifth stay at the Royal Sonesta New Orleans, and, as usual, it fulfilled our expectations of a lovely place. The only problem was that our room was humid, but considering the outside temp and the age of the hotel, it was an expected problem.

  • Stayed: August 2014, travelled as a couple
    • Value
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Review collected in partnership with Sonesta
Thank Susan A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Colleen M, Manager at Royal Sonesta New Orleans, responded to this reviewResponded 29 August 2014

Susan, we greatly appreciate your taking the time to let us know of your lovely stay. We are excited to share with you that a hotel-wide renovation is planned for 2015 and will address each room from top to bottom, including the A/C. We truly value your patronage, and look forward to serving you again.

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Reviewed 25 August 2014

Overall, my stay was pretty good and I would definitely recommend the hotel to everyone. The Manager on Duty (Mr Long if I did not remember it wrong) on Friday was very helpful.

However, the phone answering skill of the concierge should be improved. I called the hotel on Wednesday trying to have my sister's name added on to my reservation so she could check in for me. Instead of being transferred to the front desk, I was transferred to reservation central. They added 1 more adult to my reservation and somehow changed my rate plan from Travel Pass Reward to Best Available. I had to call back the day after to have that changed. I then called the hotel trying to see how much an authorization for incidentals would be; I got transferred again and instead of to the front desk, straight to reservation. I hung up and called the hotel back again. I asked the lady who answered the phone if this is the front desk; she finally transferred me to where I should have been transferred from the first time before my rate plan got changed. Another note is before transferring me, she never never informed me she would transferred me. After I told her what I wanted, she transferred. She did not even say "My pleasure to connect you", "Let me connect you to who and who to help you", etc. All i know was right after I finished telling her what I want, I got transferred to Reservation. That was when I was not the guest at the hotel yet. That gave me a doubt how my stay would turn out after this kind of service ...

  • Stayed: August 2014
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2  Thank TN6688
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Colleen M, Manager at Royal Sonesta New Orleans, responded to this reviewResponded 29 August 2014

We are pleased to hear that your stay was an enjoyable one and we look forward to welcoming you back in the future. I apologize for any inconvenience experienced during your reservation process. Please be assured, it was an isolated incident and not indicative of the manner in which we intend to operate our facility.

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Reviewed 24 August 2014 via mobile

This hotel was perfect for a night in New Orleans. Right on bourbon street, clean, quiet, friendly, and very nice, it was refreshing to be able to walk in and out and be in the heart of the French quarter just by going through the doors, or escape the fray of bourbon st. in the comfort of your room or at the poolside bar.

Stayed: August 2014, travelled as a couple
Thank Jake A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Colleen M, Manager at Royal Sonesta New Orleans, responded to this reviewResponded 29 August 2014

Jake, thank you for your comments on our hospitable service team and relaxing ambiance. We greatly appreciate your taking the time to share this delightful feedback, and we are so pleased that the Royal Sonesta New Orleans was able to meet your expectations. Please revisit us next time you’re in the Crescent City!

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Reviewed 24 August 2014

Excellent location and great service. The water pressure could have been better but bathroom was ideal. The hotel is right in the middle of the action. I had the balcony view (Bourbon Street) which I wouldn't not recommend if you are looking for R&R. The streets get busy and loud at night. The city never sleeps; that being said, that is another interesting part that I enjoyed. Something was always going on during all hours of the night no matter the day of the week. I will definitely stay here again and aside from the noise; I would definitely do the balcony view again.

  • Stayed: August 2014, travelled with family
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Review collected in partnership with Sonesta
Thank Latonya H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Colleen M, Manager at Royal Sonesta New Orleans, responded to this reviewResponded 29 August 2014

Latonya, thank you so much for choosing to stay at the Royal Sonesta New Orleans and taking the time to share this valuable feedback. Please know that an exciting hotel-wide renovation is planned for next year and will touch each room from top to bottom, including the plumbing. We are glad that you enjoyed your stay, and we look forward to welcoming you back soon!

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Reviewed 24 August 2014

We spent a long weekend at the Royal Sonesta. What an experience! Our room and balcony overlooked Bourbon street - WOW! what .an experience! The room was gorgeous - very elegant! Hotel staff was top notch - especially Ubanks! (thanks for everything!!) The pool was a wonderful refreshment after walking the streets of the French Quarter. You couldn't have a better location/hotel/staff/room than at the Royal Sonesta.

Room Tip: Bourbon Street rooms are a little noisy at night....but what an experience!!
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  • Stayed: August 2014, travelled as a couple
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1  Thank bsingleton3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Colleen M, Manager at Royal Sonesta New Orleans, responded to this reviewResponded 29 August 2014

Reviews like yours are exactly what we strive for! We greatly appreciate your taking the time to share this wonderful feedback, and we are so pleased that Ebanks assisted in making your stay a memorable one. Please revisit us next time you’re in the Crescent City!

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Reviewed 23 August 2014

This hotel is right on Bourbon Street, while not my favourite location of New Orleans it is certainly the most central. What I like about this hotel is that all the rooms face the centre courtyard with a swimming pool and bar in the centre. So from all that hustle and bustle and noise outside you are in another world. Staff were great and the facilities are fantastic. If you can afford to eat in there a-la-carte restaurant, please do as this was the most beautiful room and dining experience.

Room Tip: Pool rooms would be my choice if you want to pay that extra.
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  • Stayed: August 2014, travelled on business
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Thank GwennythSydney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Colleen M, Manager at Royal Sonesta New Orleans, responded to this reviewResponded 29 August 2014

Thank you for the comments regarding your recent visit to the Royal Sonesta and the outstanding level of service you received from our staff. We are thrilled to know that you enjoyed your dining experience in our award winning Restaurant R’evolution. The Royal Sonesta consistently strives to create the memorable experience that guests have always imagined by offering the highest level of customer service possible. Inspiring comments such as yours reaffirm that we are reaching that goal.

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Additional Information about Royal Sonesta New Orleans

Address: 300 Bourbon Street, New Orleans, LA 70130-2213
Phone Number:
Region: United States > Louisiana > New Orleans > French Quarter
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Luxury Hotel in New Orleans
#11 Family Hotel in New Orleans
#25 Romantic Hotel in New Orleans
#27 Business Hotel in New Orleans
Price Range: £151 - £478 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Royal Sonesta New Orleans 4.5*
Number of rooms: 483
Official Description (provided by the hotel):
The Royal Sonesta New Orleans is the most Authentic French Quarter Experience located on world famous Bourbon Street, within steps of world-famous restaurants, antique shops, and premier tourist attractions. A landmark in New Orleans since 1969, its atmosphere reflects a strong European influence and Southern charm, with its elegant marbled lobby, tranquil fountains and sparkling chandeliers. The 483 room hotel including 36 suites features a secluded tropical courtyard, a beautifully landscaped outdoor pool, fitness center and five unique restaurants and lounges. ... more   less 
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Also Known As:
Sonesta Hotel New Orleans
New Orleans Royal Sonesta
New Orleans Sonesta Hotel
Sonesta New Orleans
Royal Sonesta Hotel

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