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“It's a good hotel for the price.”
Review of Hotel St. Marie

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Hotel St. Marie
Ranked #62 of 166 Hotels in New Orleans
Certificate of Excellence
Reviewed 20 May 2011

The room was great and right near Bourbon Street where all the actions is. The only problem is there is only one elevator and it takes a long time to get to your room. Everything was good, the people were nice, and we had agreat time as usual. This is my second stay at the Hotel St. Marie and I would definitely recommend it.

Room Tip: Rooms are ok, but who sleeps when your in NOLA?
  • Stayed: May 2011, travelled as a couple
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3  Thank IAGMI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,350 - 1,356 of 1,930 reviews

Reviewed 18 May 2011

I stayed with my husband and another couple in this hotel. Four of our other friends had a separate room in the same hotel, with a balcony. If you do not have a balcony room, I would not plan on putting more than 2 people in a room. They are tiny, with only a foot or so between the beds and walls, and the door to the bathroom is paper thin, no lock. Our trip started with the toilet clogging and overflowing within the first 2 hours of our stay. We repeatedly had to call front desk for help. We asked if they would come mop/disinfect the floor. It spilled out so far that the carpet near the bed was wet during our entire stay. We left the room and came back 6 hours later, to see that they had not yet fixed the overflowing toilet or mopped the bathroom floor. We had to call and ask again - and from this point on, this was the only time anything in our room got cleaned. It was as if they wrote off our room cleaning for the entire weekend. We had to go out and replace our own towels from the maid stations, and our beds were never changed or made. To our knowledge, no maid was ever in our room cleaning, over our Wednesday-Sunday stay, despite us repeatedly calling and asking for service. The beds are extremely old and uncomfortable, and everything just felt unsanitary. Windows don't open in non-balcony rooms.

The "breakfast" is not a breakfast at all... stale crossants which are the worst quality I've ever seen, and unappealing apples and oranges. One day we were actually scolded for coming down at 9:59am and trying to grab a crossant quickly before the woman whisked it away. She yelled "we close at 10!"

The elevator is extremely extremely slow and frustrating. 5 minutes at least, every time, from the 3rd floor.

The only good things going for this hotel is the location. Just a few short steps from Bourbon St. Unlike other reviews, we could not hear any noise from the busy street in our room. The couryard area near the pool is really nice for lunch or a glass of wine. However, the pool itself seems very unclean. The lobby is nice, and some of the front desk staff is nice - depending on who you get.

If you're looking for a cheap stay near Bourbon, and don't really care about the quality of your room - this is the hotel for you.

Room Tip: Try to get a room with a balcony facing the pool
  • Stayed: May 2011, travelled with friends
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1  Thank JodyConnolly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 May 2011

We have stayed at different hotels on each of our five previous visits to the French Quarter. This Hotel is a favorite now. It is located just off Bourbon Street. It is an easy walk to Jackson Square and the French Market. It is also an easy walk to the St Charles street car which takes you to the Garden District... a must see.

The room was very clean as was the entire hotel. The front desk was very helpful. They have vallet parking.

The breakfast was nice but very limited....all cold and not a lot of selection. it was fine...just not over the top.

I think you would enjoy your stay here!

Room Tip: n/a
  • Stayed: April 2011, travelled with family
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1  Thank sln64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 May 2011

We just returned from a 2 night stay at the Hotel St. Marie and were very pleased. The location is perfect. Just steps away from Bourbon St. and all the action but far enough away to be quiet. We had a courtyard facing balcony on the 3rd floor (room 302). The room was spacious (nice since there were 3 of us) and we loved having dressing area separate from the bathroom. The hotel is old but I think that just adds to it's charm. the public areas and our room were very clean. I checked the website ahead of time to see if there was free internet and it said there was free internet access(wired, I assumed) in the rooms and free wireless in the public areas. When we arrived we found out that there was free wireless in the rooms too. The only down side was the lack of furniture on the balcony. A few rooms had furniture out there but not all. At first I thought we could just pull the 2 chairs from the room out there whenever we wanted to sit out there but that didn't work because the french door leading to the balcony only opened on one side and it was a very narrow opening (about 18") so there was no way we could get the chairs through the opening. If being able to sit on your balcony is important to you ask for a room that has balcony furniture or at the very least a room that both sides of the french door will open so you can bring the room chairs out. a couple across the courtyard from us could open both of their french doors and brought their room furniture out. Ours was painted shut. this was not a big deal to us though. We didn't use the pool or go sit in the courtyard but it looked very nice. I would not hesitate to stay at the Hotel St. Marie again.

Room Tip: Ask for a room with balcony furniture.
  • Stayed: May 2011, travelled with family
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Thank HeidiJean2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 May 2011

This is a lovely old hotel in the heart of the French Quarter, a stone's throw from Bourbon Street. It is in a perfect location for exploring New Orleans, and while Bourbon Street is pretty hectic, it's far enough away to not get any of the audible sounds of debauchery, making for a good night's sleep. The decor of the hotel is lovely, and the rooms are comfortable enough. The problem is the service. Breakfast consists of croissant, apples or oranges - and that's pretty much it. You can hardly call it continental - no cereal, no yoghurt, no cheese, no meat, no bread (unless you include the croissants). One morning most of the food had run out, along with the coffee. One guest explained the situation politely to a member of staff, and was left with the impression that he was wasting her time. Our room wasn't cleaned at all one day. However, we could hear the cleaners as they were arguing so loudly that we could hear them from the other end of the corridor. It was so loud that we decided to go out early for the evening. There are better places to stay in New Orleans, which is a shame as it is just the service that lets it down. I put all this info in a feedback form which I left with reception, along with my contact details. I haven't had any response from them - I doubt if I will.

Stayed: April 2011, travelled as a couple
1  Thank Dan744
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 May 2011

The location is perfect, just a few steps off Boubon St, yet once inside it is peace and quiet! Beautiful room and couryard. Elevator was slow. Upon preparing to leave the bellman came up to our room and loaded ALL our belongings onto the cart and left to take them to our car that was parked in the hotel garage all during our stay. We checked out and went to the rear entrance of the hotel and garage. The cart was empty, trunk closed and the bellman stated "all ready to go", he was tipped and we departed. Upon arrival home 16 hours later, we noticed that one of the two shopping bags full of memories from our trip was not in the trunk. We called the hotel and have talked to them twice so far. They are at a loss, not sure what happen, checked the security video and said it was at a poor angle. We do not think the established employee would take a bag of New Orleans mementos but that someone walked by and picked up the bag and just walked away unnoticed. We now have lost so many things we purchased to add to our collection of New Orleans decor. It has taught us never to leave our possessions out of our sight....sad but no one can be trusted. And it is disappointing that a hotel of this stature would not have better security when entrusted with guests belongings. I just hope this never happens to anyone else.....it is unsettleing at least. We will stay here again but will not let anyone handle our things but us!

Room Tip: be exact in what type of room and view you want
  • Stayed: May 2011, travelled as a couple
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2  Thank rebeccajm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 May 2011

We were with the" tourguideshanenae" party of 16 and our only complaint was the very thin blankets on very thin mattresses, the elevator was slow and at one time passing up our floor twice despite pushing the buttons relentlessly, the ice machine location all the way in the main floor made it very inconvenient to keep our beers cold when our room was located on the 5th floor but mostly the temperamental affects of the air conditioning system from hot to cold throughout the night. As far as the staff, our so called experience with "Lestat" was a friendly one so much so that at the wee hours of the morning my highly intoxicated husband was given a personal ghostly tour at his request..however he did fail to listen to the customer "shananae" while making arrangements for their travel to the airport. I guess you could say he was a lot like your air conditioning system ..sometimes warm and hospitable and sometimes cold as ice!! Overall we can't complain... because we had the company of great friends in a fabulous city...until next time Nawlins...and Hotel St. Marie.

Room Tip: On the 1st floor !!
  • Stayed: May 2011, travelled as a couple
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Thank ranann2001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel St. Marie

Address: 827 Toulouse St, New Orleans, LA 70112-3493
Phone Number:
Region: United States > Louisiana > New Orleans > French Quarter
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
#42 Family Hotel in New Orleans
#46 Romantic Hotel in New Orleans
#51 Business Hotel in New Orleans
Price Range: £90 - £268 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel St. Marie 3*
Number of rooms: 103
Official Description (provided by the hotel):
Intimate French Quarter Hotel situated 1/2 block off Bourbon Street & 5 minutes from central business district. ... more   less 
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Also Known As:
St Marie Hotel
Saint Marie Hotel New Orleans

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