When we arrived at the Hotel St. Marie late afternoon on May 5th, 2010 , we had been quoted a rate of $84 thru their central reservation line using a AAA discount. Before we checked in we wanted to view the room as we had never stayed at this property and were just going by the AAA rating. The rooms were clean and the decor was nice and suitable for our stay. When we went back to check in the staff quoted us a different price than the reservations line. They than tried to charge us for parking and tax which was originally included in the $84. They told us to get a hold of their central reservation to try and confirm the $84 rate, however being that it was now 4::45pm they didn't answer. After some more back and forth with more than unfriendly and unhelpful front desk attendents we finally ended up paying the $84 plus $10 tax and $1 room charge. This all could have been avoided if the front desk staff would have tried to confirm our reservation with the in house reservations dept., instead of us trying to contact them thru the phone in the lobby. I think that that is the front desks job to provide customer service to their guests In the end our room was different then the one we had seen, but was good enough for 1 night after a fun night on the town. The male staff was more than friendly and helpful the next morning. Breakfast was include and was far better than the previous days front desk staff. It is a nice hotel close to everything.
- Official Description (provided by the hotel):
- Intimate French Quarter Hotel situated 1/2 block off Bourbon Street & 5 minutes from central business district. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Ebookers, Cancelon, getaroom.com and Evoline ltd so you can book your Hotel St. Marie reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- St Marie Hotel
- Saint Marie Hotel New Orleans