I just got back from a 5 night stay at Hotel St. Marie. It's located just 1/2 block form Bourbon Street, and has parking attached to the hotel. The property is well maintained, and as such would rank as a good value. The rooms are not spacioud, but sufficient for a smaller hotel - Save the 5 or $10 that you spend for a balcony - they are tiny, and the ones that face the courtyard all are wide open and face each other - you wouldnt want to sit out, you would feel like you were sitting on a fire escpae in a tenement.
We did not find the staff as freindly and cooperative as billed. There is an older black woman who is very professional and warm, but the other people we interacted with were not as warm or friendly.
I traveled with two other co workers and each room was pre paid. Two were booked directly with the hotel and a third through Travelocity. One coworker travelled fomr the midwest and encountered horrible weather, stranding her in a onnecting city late on a Sunday and it wasn't clear till very late that there owuldnt be a lfight to New Orleans. Her room was guaranteed for late arrival and paid in full.
She never got to New Orleans on Sunday, but caught a very early direct flight to NOLA Monday morning. She arrived around 11, and desperately needed a ocuple of hours of sleep and a warm shower. She was told that there were no rooms available, and that they would not refund the room rate from the night before. they rented her prepaid room and wouldn't compensate her for the room she paid for and couldn't use until 4 pm that day *their check in time. She persistently argued her case, and first was told that the room was rented Sundya evening at 8, and then when she made the argument prsented, was told the room was rented at 3:30 AM when she didn't show up. The front desk clerk then became very unpleasant with her.
In any event, the hotel should have either 1) never rented the room 2) refunded her money for that night 3) and apologized for charing her when they took additional money for the room that was paid in full.
This taints my view of this otherwise nice hotel, and I would caution anyone used to big hotel values and service to think ttwice. I will take this up with management there, and if thye resolve it favorably, will write a follow up notice here.
- Official Description (provided by the hotel):
- Intimate French Quarter Hotel situated 1/2 block off Bourbon Street & 5 minutes from central business district. ... more less
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- Also Known As:
- St Marie Hotel
- Saint Marie Hotel New Orleans