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“good location, spacious room but useless interet”

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Clarion Grand Boutique Hotel
Ranked #98 of 164 Hotels in New Orleans
Certificate of Excellence
Chapel Hill, North Carolina, United States
Level 3 Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“good location, spacious room but useless interet”
Reviewed 18 October 2012

My husband and visited new Orleans together. I have attended to SFN while he was working. Hotel was at a long walking distance to the Convention Center and surrounded by good restaurants, cafes and bars. The biggest problem we had was the internet connection. It is very difficult to get on and remain online. It was a nightmare for my husband. We had to spend most of the time in a cafe Krewe du Brew.
We hope that hotel management solves the internet connection issues. So, we can stay in this cute hotel next time.

  • Stayed October 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Meltem B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeofTaylor, Manager at Clarion Grand Boutique Hotel, responded to this review, 20 October 2012
Thank you so much for staying with us on your trip to NOLA . I surely appreciate you taking the time to let us know how we are doing! I am so sorry your internet connection was less than stellar. I have spoken to our system manager to see what he can do to solve the problem. I am glad you enjoyed your stay and do hope we get to see you next time you are down south.
Sincerely,
Geoffrey D Taylor
Assistant General Manager
Clarion Grand Boutique Hotel
2012 Choice Hotels International Gold Award Winner
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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241 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (43)
Date | Rating
  • English first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
North Carolina
Level 3 Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 6 October 2012

This hotel had its pros and cons. Pros: Good location, near the streetcar stop (it wasn't running because of repairs, but still...), parking available, spacious room, fairly clean, friendly and helpful staff. Cons: Cheap furnishing and decor that needs updating, valet parking is expensive, can't access your car during valet hours without asking and tipping, useless high-carb breakfast in a makeshift breakfast area. I would stay here again if I just needed a place to lay my head, but it was nothing special.

  • Stayed October 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank TravelingSouth55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeofTaylor, Manager at Clarion Grand Boutique Hotel, responded to this review, 20 October 2012
Thank you so much for your review. I will be presenting your comments in our next manager meeting. I am so sorry you were not pleased with your rooms furnishings or your breakfast. I am happy to report that both our breakfast and our rooms are getting refreshed very soon. I do hope you will come back and see us once everything is done. Thanks for your business!
Sincerely,
Geoffrey D Taylor
Assistant General Manager
Clariong Grand Boutique Hotel
2012 Choice Hotels International Gold Award Winner
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Waxahachie
Level 3 Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 19 September 2012 via mobile

Overall it is an ok hotel. I liked the location because it was away from the French Quarter. I chose it because it had a trolley stop in front of the hotel BUT the trolley is not running on that part of St.Charles due to repairs. But we figured out the bus system and then switched to trolley on Canal St. The hall does have a funky smell as I had see in other reviews, almost like a sewer backed up somewhere. Once you are in the room you don't smell it. The view we got was of the 2nd floor parking lot. The room furnishings were somewhat dated but on other reviews it states it is 70's inspired. Wireless Internet was useless unless you were in the breakfast area of the lobby. Breakfast was very limited. The only other issue I had was lighting was very poor in the bathroom.

Stayed September 2012, travelled as a couple
Helpful?
1 Thank Debbieandsteve35
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeofTaylor, Manager at Clarion Grand Boutique Hotel, responded to this review, 20 October 2012
Thank you so much for taking the time to write a review. We appreciate all feedback and will review your comments with our staff. I am glad overall your stay was a good one and I hope you will come back and see us and some exciting new changes very soon!
Sincerely,
Geoffrey D Taylor
Assistant General Manager
Clarion Grand Boutique Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Aiken, South Carolina
Level 5 Contributor
69 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 16 September 2012

My first hotel experience in New Orleans was on Bourbon Street, moving to the Clarion on St Charles was a very welcome change! The staff at the Clarion were much more personable, the parking valets took time to explain the parking plans and were quick to offer directions either for walking or driving to the local amenities. Inside the Clarion the hotel's dining area was very clean and well maintained. The selection of appetizers, soups and salads, and entree's were very good, prices reasonable, and presentation perfect. My room was quite spacious and the temperature at check-in was right on target; cool and comfortable. Inside the room was a refrigerator, microwave, and coffee maker as well as a large screen television.

While it is not far from the downtown and French Quarter the Clarion is located in a very pleasant neighborhood environment; the streets are a little busy but not noisy or difficult to get in or out from parking. The trolley line is not so accessible as it was about 6 blocks away, but don't forget that this is a nice neighborhood so walking is not out of the question.

In summary the Clarion is a very nice hotel with a friendly staff and adequate ammenities. Room pricing is quite reasonable; enjoy the New Orleans experience and come back to the hotel for a nice refreshing rest.

Room Tip: third floor was my "home" and there were no noises from the street, Frech Quarter, or even...
See more room tips
  • Stayed September 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jerry G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
grandboutiquenola, Manager at Clarion Grand Boutique Hotel, responded to this review, 18 September 2012
Thank you so much for your review! I am so glad you enjoyed our location in the beautiful Garden District.
Our valet is top notch and I am glad they took great care of you! I will have to speak to Chad the valet manager and let him know to keep up the good work!
I will also be sending kudos to brad the bistro manager. They do have a great selection of reasonably priced food items to choose from. (My personal favorite is the praline cheesecake.)
Again It is fantastic to hear that your trip was made better by my staff! I do hope you will come back and see us on your next visit to NOLA!
Best Regards,
Geoffrey D Taylor
Assistant General Manager
Clarion Grand Boutique Hotel
2012 Choice Hotels International Gold Award WInner
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kansas City, Missouri
Level 3 Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 16 September 2012

Room was clean and comfortable. Location on St. Charles St. above the Cheesecake Bistro is perfect for catching the streetcar and within walking distance of several restaurants (and even a Walgreen). Very tiny breakfast area, but the Trolley Stop Cafe is right across the street and has excellent breakfast.
Like another reviewer, I wasn't thrilled about having to use the valet service every time I wanted my car, but they were always polite and it probably was more secure for my vehicle.
Desk staff was very helpful when I needed to send a fax. I would definitely stay there again.

  • Stayed July 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank evd91
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
grandboutiquenola, Manager at Clarion Grand Boutique Hotel, responded to this review, 18 September 2012
Thank you so much for your review. I am so glad you enjoyed your stay. Our location is great and the perfect home base for both business and pleasure alike! We do hope you come back and visit us on your next trip down to the big easy!
Sincerely,
Geoffrey D Taylor
Assistant General Manager
Clarion Grand Boutique Hotel
2012 Choice Hotels International Gold Award Winner
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Orleans, Louisiana
Level 2 Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 8 September 2012 via mobile

The first room we checked into had throw-up on the floor! The second room had large wet stains all over the bed, and the third room was just as bad! We decided to leave immediately. We had to get the valet to go and get our cars, I was not fond of having to valet my car everytime I came and went. As we proceeded to leave the girl at the front desk offered us a suite for half price. The suite was nice and clean with a good view of st.charles ave. We ended up staying two nights. The continental breakfast was poo, as in not worth getting up for.
On the plus side, the staff was very friendly, especially the girls at the front desk!



  • Stayed September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank marcus r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
grandboutiquenola, Manager at Clarion Grand Boutique Hotel, responded to this review, 18 September 2012
Thank you so much for taking the time out to review our property. I am so sorry you were not satisfied with your room until you were given a complimentary upgrade. I did review your concerns with maintenance and housekeeping and although no issues you described were found in the rooms you were initially in we did take the time to completely steam clean the room and do a full maintenance inspection. We take pride in our housekeeping and maintenance of our hotel and in fact have won awards since we have opened in these issues as voted on by our guests.
The continental breakfast is just that, continental, and is approved by choice hotels. We do offer pastries, waffles, bagels,hot and cold cereal, three juices, milk, tea, coffee, and a few little extras. We do not offer a hot breakfast however. There are multiple options for a more filling breakfast within a few blocks.
I am glad the staff was friendly and that you liked the value. location, rooms and service of our property. Again thank you for your review.
Sincerely,
Geoffrey D Taylor
Assistant General Manager
Clarion Grand Boutique Hotel
2012 Choice Hotels International Gold Award Winner
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Los Angeles, California
Level 5 Contributor
76 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 27 August 2012

I stayed at the Clarion for the second time in less than a year when visiting my daughter at Tulane University. I wanted to change rating from 3 stars to 4 stars after this trip. The clarion grand boutique hotel is at a great location if you are visiting Tulane and it is very reasonably priced. By no means is it a fancy hotel but rather provides what is needed, is clean and the staff is very friendly. Breakfast is provided in the morning which is convenient.

  • Stayed August 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Loveagreatvacation
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
grandboutiquenola, Manager at Clarion Grand Boutique Hotel, responded to this review, 10 September 2012
Thank you so much for your review. I am pleased you had a pleasent stay and hope to see you again on your next visit to New Orleans!
Sincerely,
Geoffrey D Taylor
Assistant General Manager
Clarion Grand Boutique Hotel
2012 Choice Hotels International Gold Award Winner
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Clarion Grand Boutique Hotel

Property: Clarion Grand Boutique Hotel
Address: 2001 St. Charles Ave, New Orleans, LA 70310
Phone Number:
Region: United States > Louisiana > New Orleans
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#57 Business Hotel in New Orleans
#66 Romantic Hotel in New Orleans
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Clarion Grand Boutique Hotel 3*
Number of rooms: 44
Official Description (provided by the hotel):
The Clarion Grand Boutique Hotel is located on St. Charles Avenue, the Mardi Gras parade route, and along the St. Charles Avenue Streetcar line. The shops on Magazine Street are less than a mile away. New Orleans' world-famous French Quarter, the Central Business District, the Louisiana Superdome and the Ernest N. Morial Convention Center are all just minutes away.Loyola University New Orleans and Tulane University are within three miles of the hotel and easily reached by streetcar. The Louis Armstrong New Orleans International Airport is fifteen miles from this New Orleans, LA hotel. With our hotel atop one of the best restaurants in New Orleans, Copeland's Cheesecake Bistro, luxury and service is taken to new heights. The hotel's striking Art Deco style will remind leisure and business travelers alike that they are in one of the most unique cities in America, home to Cajun cuisine, riotous revelry and vanishing empires: New Orleans. Guests of this New Orleans, LA hotel will enjoy amenities and features like: Free continental breakfast, Free wireless high-speed Internet access in all rooms, and Free USA TODAY papers daily. Business travelers will appreciate the concierge services, the fully equipped BIZNET business center and copy and fax services. Private meeting space ia available and can accommodate up to 40 people for most events and business functions. A lending library is also available for your reading pleasure.All guest rooms are newly remodeled junior suites with ten-foot ceilings, separate seating areas and some with lavish hot tubs overlooking St. Charles Avenue. All rooms come equipped with 42-inch televisions with premium channels, refrigerators, microwaves, coffee makers, irons, ironing boards, safes, alarm clocks with MP3 jacks, and two telephones with voice mail and data ports. Non-smoking rooms can be requested. Guests of the Clarion Hotel Grand Boutique in New Orleans, Louisiana will be staying in one of America's most beautiful and historically significant areas, the Garden District, a neighborhood dripping with Spanish moss and Southern charm. The location, charm and exceptional guest services make our hotel the perfect spot for both business and leisure travelers alike. ... more   less 
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Also Known As:
Clarion New Orleans
New Orleans Clarion

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