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“Good Experience”

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Hilton New Orleans Riverside
Ranked #76 of 166 Hotels in New Orleans
GreenLeadersGold level
Reviewed 20 December 2011

We checked in for a five day stay with two rooms. The staff was attentive and very friendly. We were immediately checked in and given rooms adjacent to each other. We were assigned tower 3 which is the smaller tower facing the Mississippi river. We were overlooking the Creole Queen boat and a courtyard. Our room was spacious and our bed was great.
This is what I expected for a business hotel. It is a convention hotel, so it is fairly large but not too large that you are far away from the cafe or bar. There are two pools one in each side of the hotel and they are fairly large.

I would certainly stay here again.... the location is great. Attached to a mall of small shops and across the street there is a casino and an upscale mall with a movie theater.

The bell man could use a little more training in customer service, but overall our stay was glitch free. They did forget to deliver our breakfast coupons and we had to pick them up twice, although the second night I had to ask for the manager as they claimed I had picked them up. I did pick them up that morning for that morning's breakfast. I was inquiring about the next day.
Housekeeping did a fairly good job, although they missed on day in cleaning our room. This was probably our fault since we left our room later than normal on that day.

I would certainly stay here again...... it is what I come to expect of Hilton.

Visitors tip: Cab ride is $33 from airport to downtown for 1 or 2 persons. There is an additional $14 per person. If you have a party of 6 ask to be taken together. We were split up later to find out on our way out that we could been in the same car.

The hotel is centrally located and the French quarter is blocks away. This location is ideal, as it is quiet and far away enough from the chaos of bourbon street.

We ate lunch at the bar and I found the prices to be relatively low for hotel dining. The portions were great and the service was awesome. Really friendly bartenders.

Room Tip: There is a train track that runs adjacent to the hotel. Ask for a room away from it.
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  • Stayed: December 2011, travelled with friends
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3  Thank Juaners
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
problemdoc, Manager at Hilton New Orleans Riverside, responded to this reviewResponded 22 December 2011

We are happy to hear that you enjoyed your stay with us and thank you for the very nice review. Our guest feedback is very important to us. I will certainly share your comments with our Bell and Housekeeping teams and our sincere apologies for the inconveniences.
New Orleans is a fun destination all year so when you are ready for some of that well deserved R & R later this year, let us know and we will certainly be looking forward to seeing you again.

The best of the Holidays to you and to your family!

Executive Office
Hilton New Orleans Riverside

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4,841 - 4,847 of 5,794 reviews

Reviewed 20 December 2011

I try to stay with the Hilton chain of hotels because they offer a consistent level of quality. The Hilton Riverside in New Orleans is no exception. The rooms are large and clean. The bedding is soft and luxurious. The rooms are well maintained; they do not show any wear and tear. The hotel staff are efficient and attentive. The location is convenient to the Convention Center and just a short walk to the French Quarter.

  • Stayed: December 2011, travelled on business
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Thank Dan W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
problemdoc, Manager at Hilton New Orleans Riverside, responded to this reviewResponded 22 December 2011

Thank you for your continued patronage of Hilton Hotels. We certainly enjoyed having you here with us and I will share your nice review with our team.

2012 will be a very dynamic year here in New Orleans with numerous sporting venues, a host of Spring Festivals and of course Mardi Gras. Hopefully you can find time in this new year to come back and enjoy New Orleans once again. Our team is ready to assist you in planning your next stay, give us a call and we will be happy to assist you.

The best of the Holidays to you and to your family!

Executive Office
Hilton New orleans Riverside

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Reviewed 19 December 2011

Arrived 12/09/11, check in was quick and easy and my Wife was pleased w/our room and king sized bed, a real sleeper. Then off to GW Finn's for a great seafood dinner w/our niece from Tulanne. Ahhh the french quarter, walking distance from our hotel to so many interesting sights. Took the riverboat tour and learned so much about NOL. Then did the walking ghost tour w/Jenn. More interesting history of this city and its ghosts. We left at 8pm and had a number of bar breaks along the way. The casino is just across the street from our Hilton so blackjack was a must. Mother's hit the spot for breakfast all day long and the baked ham was the best. At the Hilton the charcol oysters ranked number 1. The 6 indoor tennis courts and first class work out facility kept the weight off (small fee). Jumped on the trolley for a ride out to tulanne and the garden district and dinner at Jackamores (sp) for some allagator cheesecake and more good food. Watch out on bourbon street late at night as it gets a little crazy. Will be back soon.

Room Tip: try to get a view of the river
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  • Stayed: December 2011, travelled as a couple
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1  Thank vayden
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
problemdoc, Manager at Hilton New Orleans Riverside, responded to this reviewResponded 22 December 2011

Happy to hear that you enjoyed your stay with us and your visit to New Orleans. I will certainly share your comments on Drago's Charbroiled Oysters with the Drago's team. There is plenty of fun events happening in New Orleans this year and we look forward to seeing you again soon. Our team is ready to assist you in planning your next stay, so when you are ready to come back give us a call and let us help plan your time here.

The best of the Holidays to you and to your family.

Executive Office
Hilton New Orleans Riverside

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Reviewed 18 December 2011

I would not stay farther than this from Jackson Square unless you plan on driving/cabbing/steeetcarimg everywhere. But we walked from here and enjoyed it. It was nice to have a nice, clean place for good price (papa Noel rates). The parking is about $ 35-40/day.

  • Stayed: December 2011
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Thank kriscary
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
problemdoc, Manager at Hilton New Orleans Riverside, responded to this reviewResponded 22 December 2011

Glad to hear that you enjoyed your stay with us and we certainly enjoyed having you here. Lots of fun events coming up in New Orleans over the next 5 months and we hope you can find time to come back to enjoy them. Our team is ready to help plan your next fun adventure in New Orleans.

The best of the Holidays to you and to your family!

Executive Office
Hilton New Orleans riverside

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Reviewed 18 December 2011

Stayed here one night prior to a cruise as it was just a short walk to the cruise terminal. Arrived around 7 pm and had booked an Executive Room King room. The cab dropped us off and we had a lot of luggage but no bellman interested in helping. Finally got one's attention and he took the bags. For an executive room you have a separate check in on the 29th floor - we were directed back down to the 2nd flood check in, who sent us back up to the 29th floor. The room was fine, overpriced, but nice. We had a good view of the Mississippi and the Voyager of the Seas ship.

As a gold level honors member for Hilton properties we are suppose to get a room upgrade if available - there were suites available but we were told we were not eligible for a room upgrade - this is a first as I travel a lot and almost exclusively use Hilton properties.

As it was late we decided to eat in the hotel restaurant - Drago's - there was a little wait, not bad and the grilled oysters are wonderful. The meal was excellent but the service was spotty.

Breakfast the next morning we decided to go with the buffet - for $20 dollars I would have expected a lot more. The gravy was watery and the food was average at best.

I'll not stay here again but will try the Embassy Suites which is the same distance to the cruise terminal for our next trip.

Overall not bad, but for the price I expect a lot more.

Room Tip: Avoid an Executive level room - not worth the added cost. Get a river view room.
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  • Stayed: December 2011, travelled as a couple
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1  Thank Michael M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 December 2011

The rooms were kind of small but decent looking. It was very clean. I loved the great attractions located near this Hotel. Great service! The staff was very kind and helpful.

Room Tip: I would choose a room on a higher level because you get a beautiful view when you look outside your...
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  • Stayed: July 2011, travelled with family
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Thank John R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
problemdoc, Manager at Hilton New Orleans Riverside, responded to this reviewResponded 22 December 2011

Thank you for the very nice review of our hotel and happy to hear that you enjoyed your New Orleans vacation. Sugar Bowl, BCS Championship game, Mardi Gras, NCAA Men's Final Four, The French Quarter Fest and Jazz Fest are all within the next 15 weeks. Hopefully you can find time to return and enjoy these great events. When you are ready to come back, let us know and we will be happy to help you plan your time here.

The best of the Holidays to you and to your family.

Executive Office
Hilton New Orleans Riverside

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Reviewed 17 December 2011

I loved my stay here. The room was nice with a great view and the location was perfect. We walked to Harrahs to gamble., the river walk to shop and it was just a short stroll to the French Quarter. My favorite place to get Oysters "Dragos" on property. The hotel waa pretty busy but check in was swift and we were able to check in a little early.

Room Tip: ask for a river view room
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  • Stayed: December 2011, travelled with family
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Thank Tennis850
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hilton New Orleans Riverside

Address: 2 Poydras, New Orleans, LA 70130-1656
Phone Number:
Region: United States > Louisiana > New Orleans > Central Business District
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in New Orleans
#7 Spa Hotel in New Orleans
#23 Luxury Hotel in New Orleans
#31 Family Hotel in New Orleans
#41 Business Hotel in New Orleans
#53 Romantic Hotel in New Orleans
Price Range: £87 - £363 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton New Orleans Riverside 4*
Number of rooms: 1600
Official Description (provided by the hotel):
Visiting the Hilton New Orleans Hotel Riverside will not only bring back fond memories, but can open up new areas to explore in New Orleans, Louisiana. Enjoy the 90,000 sq. ft. Health Club by Hilton featuring tennis, racquetball, full weight training circuit, the Precor® cardio theater and more. Stimulate your palate within Drago's Seafood Restaurant, a New Orleans dining institution. Upgrade your accommodations to our exclusive Executive Level. Try your hand at Harrah's Casino or take in a round of golf at TPC Louisiana. New Orleans is still one of the world's most unique destinations and is at your doorstep when staying at the Hilton Riverside Hotel in New Orleans, Louisiana. ... more   less 
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Also Known As:
Hilton New Orleans Riverside Hotel New Orleans
Hilton Hotel New Orleans
Hilton Riverside Hotel New Orleans
Hilton Riverside New Orleans

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