We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great hotel in an excellent location”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Hilton New Orleans Riverside
Ranked #79 of 164 Hotels in New Orleans
GreenLeadersGold level
Miami Beach, Florida
Level 6 Contributor
48 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 111 helpful votes
“Great hotel in an excellent location”
Reviewed 25 January 2014

The Hilton Riverside is a really nice hotel in an excellent location, right along the waterfront - the street car is steps away, and the casino literally across the street. I'm a Hilton Diamond member, so we were upgraded to an amazing room with a breathtaking water view and we also had access to the executive lounge which also has spectacular views of the city and the river. Our room had 2 queen beds which were very comfortable. The room also had a very large flat screen tv and a mini fridge. However we didn't spend that much time in our room, but it was always nice coming back to it after being out and about.

The hotel itself is very large hotel and as such has very nice public spaces and restaurants. We were fine with the executive lounge and being in New Orleans had our meals around town, but the breakfast in the Executive lounge was nice, as were the mid day snacks and the evening treats.

We did a lot of walking in New Orleans, we also took the street cars, and also had a rental car. The hotel offers self parking and valet, but we were lucky to find street parking very close to the hotel - several times - so if you want to avoid the expense of hotel parking, it's possible.

The waterfront park right outside the hotel is wonderful. The aquarium is right there, and you can walk to the edge of the French Quarter via the waterfront, and take the street car back.

We would definitely stay at this hotel again.

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank travelguyfromflorida
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
problemdoc, Manager at Hilton New Orleans Riverside, responded to this review, 28 January 2014
travelguyfromflorida,


Thank you for the wonderful review. It is good to hear that you enjoyed New Orleans as well as your hotel experience. Your comments were shared with the team and all were most appreciative. We all enjoyed having you here and we look forward to that next opportunity when we can welcome you back once again. See you soon !

Jim Thibodeaux
Executive Office
Hilton New Orleans Riverside
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

5,547 reviews from our community

Traveller rating
    2,013
    1,943
    983
    404
    204
See reviews for
820
1,170
185
2,518
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (1,339)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Spanish first
  • Turkish first
  • Any
English first
Level 2 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 25 January 2014

Stayed at the hotel the night before a Caribbean cruise. The price was good ($120) for a 4 star but the hotel was older and not what I would consider to be a 4 star. Bathroom had black (mold?) in the caulking and the room overall including the hallways were not crispy clean. Access to rooms from parking ramp were not convenient at all. The additional parking fee was extremely high ($36/day) but it was everywhere in this town so not too surprising. All of the amenities (coffee bar, drinks bar) were also very expensive. The most disappointing thing about the Hilton experience is the daily phone call from Hilton Ground Vacation since staying at this place. To date I have been unsuccessful in getting them to stop calling. It is very poor customer service of the Hilton brand to allow this kind of harassment of a customer. Because of this I will never stay at a Hilton property.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Linda N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
problemdoc, Manager at Hilton New Orleans Riverside, responded to this review, 28 January 2014
Linda N,

Thank you for taking time to share this candid feedback about our hotel. We apologize for not being able to provide you with the quallity of services and amenities you deserve. Because travel is very important, we try hard to make sure all our guests have a rewarding experience at our hotel and we are actively working with our Housekeeping team to freshen our spaces. We hope you will consider staying with us again in the future so we may show you the improved quality accomodations you expect and deserve.

Jim Thibodeaux
Executive Office
Hilton New Orleans Riverside
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
St. Louis
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 24 January 2014

Good quality property, loby under construction, bathrooms somewhat dated but clean and well appointed. Room faced the river, train noise during the night was somewhat of a nusiance. Didn't use the bar or resturant this visit. Great location for convention access and short walk to the French Quarter.

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
4 Thank Kevin K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
problemdoc, Manager at Hilton New Orleans Riverside, responded to this review, 28 January 2014
Kevin K,

Thank you for taking time to share feedback on your recent stay with us on Trip Advisor. We appreciate your honest input on our service and appointment and we will use your comments as we continue to evolve our guest's experience. We hope you will return to stay with us the next time you are in our area so we may better demosrate our commitment to your satisfaction.

Jim Thibodeaux
Executive Office
Hilton New Orleans Riverside
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Minneapolis, Minnesota
Level 2 Contributor
4 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 24 January 2014

The riverside building rooms have poor sound proofing and terrible condition of the mattress. There is construction on the first floor that is very noisy. Showers are not well maintained and have rust on the tiles. You would be better off staying at an inn in the french quarter for the price you pay for these rooms.

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank africa2009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
problemdoc, Manager at Hilton New Orleans Riverside, responded to this review, 28 January 2014
Africa2009,

We appreciate your recent stay at our hotel. I understand that you were disappointed and that we came short of delivering what you are accustomed to expect from us. We truly apologize if this was the case and we can assure you that we will definitely keep your review in mind to improve our in property experience. With that said, I can assure you that your fedback is incredibly important to us . Again, thank you very much for your review and we sincerely hope that you will give us another opportunity and stay with us again.

Jim Thibodeaux
Executive Office
Hilton New Orleans Riverside
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Baton Rouge, Louisiana
Level 6 Contributor
127 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 23 January 2014

From the minute i walked into the Hotel , I felt as if I were home. I was immediatley welcomed by Dansantos at the bell stand and a very nice young woman named Neely who was walking by. They both stated have a nice stay and welcome back. As I apporached the front desk three very nicely dressed agents greeted me and said how may we help you. I am only a SILVER honors member but was treated like I was a Diamond. After a long day of traveling and meetings, it was nice to be treated like I belonged here. I did notice upon my arrival that they have spent alot of money since my last visit on the hotel renovations, rooms, elevator landings and the Hotel entry doors. This is a very nice improvement since my last visit. I understand that they have a fairly new mamangement team in place and there attention to detail is very notciable. My room was perfect, clean and comfortable. Pillows and bed were heavenly. I ordered Room Service and LInda took my order and it arrived as I ordered it. David a very nice waiter delivered the food on time and the food was fantastic. later that night , one of the greatest moments of my stay was when i happened upon their Seafood Restaurant called Drago's, which I later found out was locally owned. What a nice surprise!! The Chargrilled Oysters were the best thing I ever put into my mouth, wow I need more today. The Food was some of the best I have ever had, thank you for a wonderful meal. As I was leaving I noticed a nice gentleman towering over the restaurant which I was told was the owner, great job Hilton. Well I can't say enough about this hotel and it's staff, thank you

Room Tip: All seem to be newly renovated
See more room tips
  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank David B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
problemdoc, Manager at Hilton New Orleans Riverside, responded to this review, 30 January 2014
David B,

Thank you for your very nice review of our hotel. We certainly enjoyed having you here and we look forward to seeing you again next time your travels bring you back to New Orleans. Your nice comments about the team have been shared with those recognized and with their immediate Supervisors. The best of 2014 to you and to yours and we look forward to welcoming back once again.

Jim Thibodeaux
Executive Office
Hilton New Orleans Riverside
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dallas, Texas
Level 5 Contributor
57 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 22 January 2014

I really like the location of this hotel. Rooms were nice and comfortable. It was on the outside edge of the French Quarter, convenient to everything including Harrahs Casino. In expensive cab ride to the heart of the French Quarter. Riverboat cruises leave from right outside. A walk across the street for a little gambling. Great seafood restaurant and bar downstairs.

  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank OTIS_OF_DALLAS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
problemdoc, Manager at Hilton New Orleans Riverside, responded to this review, 3 April 2014
Otis_of_Dallas,

Thank you for choosing us as your New Orleans destination. We certainkly enjoyed having you here and hope to see you again in the near future. New Orleans is always a fun destination and our team will be happy ot assist you in planning your next stay.

Jim Thibodeaux
Executive Manager
Hilton New Orleans Riverside
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Baton Rouge, Louisiana
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 21 January 2014

I have stayed here multiple times and it gets better every time. The staff is very helpful, rooms are clean, and the hotel is in a great location. I was here this week for a conference and from the conference (which was at the hotel) to staying at the hotel, everything was great. Not to mention, the Hilton Riverside has one of the best New Orleans restuarants in their hotel, Drago's.

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Shane F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
problemdoc, Manager at Hilton New Orleans Riverside, responded to this review, 22 January 2014
Shane F,


Thank you for the very nice review. The team enjoyed having you here and we all hope to see you again soon. Have a terrific 2014 !


Jim Thibodeaux
Executive Office
Hilton New Orleans Riverside
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these New Orleans hotels
Central Business District
Omni Riverfront Hotel
Omni Riverfront Hotel
#40 of 164 in New Orleans
915 reviews
Central Business District
Loews New Orleans Hotel
Loews New Orleans Hotel
#14 of 164 in New Orleans
2,515 reviews
Central Business District
New Orleans Marriott
New Orleans Marriott
#75 of 164 in New Orleans
3,451 reviews
Show Prices
Show Prices
Show Prices
Central Business District
The Westin New Orleans Canal Place
Central Business District
Hyatt Regency New Orleans
Hyatt Regency New Orleans
#67 of 164 in New Orleans
3,874 reviews
Central Business District
InterContinental New Orleans
InterContinental New Orleans
#22 of 164 in New Orleans
1,425 reviews
Show Prices
Show Prices
Show Prices

Been to Hilton New Orleans Riverside? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hilton New Orleans Riverside

Property: Hilton New Orleans Riverside
Address: 2 Poydras St, New Orleans, LA 70130-1656
Phone Number:
Region: United States > Louisiana > New Orleans > Central Business District
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in New Orleans
#7 Spa Hotel in New Orleans
#24 Luxury Hotel in New Orleans
#41 Business Hotel in New Orleans
#43 Family Hotel in New Orleans
#53 Romantic Hotel in New Orleans
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hilton New Orleans Riverside 4*
Number of rooms: 1600
Official Description (provided by the hotel):
Visiting the Hilton New Orleans Hotel Riverside will not only bring back fond memories, but can open up new areas to explore in New Orleans, Louisiana. Enjoy the 90,000 sq. ft. Health Club by Hilton featuring tennis, racquetball, full weight training circuit, the Precor® cardio theater and more. Stimulate your palate within Drago's Seafood Restaurant, a New Orleans dining institution. Upgrade your accommodations to our exclusive Executive Level. Try your hand at Harrah's Casino or take in a round of golf at TPC Louisiana. New Orleans is still one of the world's most unique destinations and is at your doorstep when staying at the Hilton Riverside Hotel in New Orleans, Louisiana. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hilton Hotels Direct, Hotels.com, TripOnline SA, Ebookers, Evoline ltd, HotelQuickly and Cancelon so you can book your Hilton New Orleans Riverside reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton New Orleans Riverside Hotel New Orleans
Hilton Hotel New Orleans
Hilton Riverside Hotel New Orleans
Hilton Riverside New Orleans

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing