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Savings alert! 17% below average rates

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Reviews (2,912)
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All reviewslapingreat locationwood floorsfrench quartercool hotelwarehouse districtunique hotelno windowmini barwalking distancegreat barhigh ceilingsloved this hotelwwii museumbed was very comfortableconvention centerfew blocks
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Reviewed 3 weeks ago

When I first checked into my room here, my sheets were dirty. They had what looked like mold stains and makeup on the pillowcases. When housekeeping came to change the sheets, she said it looked like the previous housekeeper hadn't even bothered to change the sheets at all. Half way through my stay the fan in my room stopped working and it was super hot. Also, the deluxe rooms don't necessarily have real windows in them. My one window looked out to a wall and did not let in any natural light. The room felt a bit like a jail cell.

  • Stayed: June 2018, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank gianar2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarthaArcher, Guest Relations Manager at Old No. 77 Hotel & Chandlery, responded to this reviewResponded 2 weeks ago

Let me start by saying thank you for your valued feedback. I apologize that you did not enjoy your stay with us, I assure you that is not the norm. I will work with our housekeeping team to ensure the issues you experienced do not occur again as your experience is not up to our standards. I hope you enjoyed your time in New Orleans!

Kindly,
Martha A.

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Reviewed 3 weeks ago

Industrial theme hotel in an old building. Cool place, nice staff but the walls are paper thin. We could hear every word spoken in a normal voice in the adjoining room as well as the hallway. Luckily most of the neighbors were pretty quiet. Not sure what the hotel could do given the age of the building but it was annoying. The fixtures were a bit worn but everything worked. The window was tiny and just looked out to another wall 5' away, so not really any natural light.

  • Stayed: June 2018, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank nealstarkey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago

We were in town for a convention. Our room was clean, staff was pleasant. We were on the fourth floor and you could see a parking garage out our window. The room was very quiet. The restaurant and bar on the ground level were great! The elevator was slow and loud, but the hotel is old and we knew that before we checked in. We did have to ask for items from housekeeping multiple times. We needed hangers and had to ask three different times before they were brought to our room. The thermostat was weird and it didn't adjust the temperature much, but the fan above the bed helped to circulate the air, so it helped a lot.

  • Stayed: June 2018, travelled on business
    • Value
    • Cleanliness
    • Service
Thank MicheleW1222
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago

The staff and hotel were fabulous. They went beyond their duties to make our stay wonderful. Ray was excellent and was always checking in to see if we needed anything. He is an asset to the hotel along with the rest of the staff. The food was delicious and the homemade breakfast pastries were unbelievable! Love Love this place.

  • Stayed: June 2018, travelled on business
    • Value
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Review collected in partnership with this hotel
Thank Gigi200415
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarthaArcher, Guest Relations Manager at Old No. 77 Hotel & Chandlery, responded to this reviewResponded 2 weeks ago

Thank you so much for the amazing feedback! We love hearing how much you enjoyed your stay with us and how friendly are, especially Ray. We hope to see you again soon!

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Reviewed 3 weeks ago

The room was not comfortable, as I could not adjust the temperature. The room was not clean, there was a wad of chewing gum stuck on the wall behind the door, and there was mold in the shower. We were kept awake by music in the lobby/dining room, and we were on the third floor ,it was very loud. There were other issues, such as the noise the elevator made every time it went down. and a dead bug in the hallway. The hotel is in a very good location ,and has access to a lot of the New Orleans attractions, it just won't be on my list of places to stay.

  • Stayed: June 2018, travelled with family
    • Value
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Review collected in partnership with this hotel
1  Thank George A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarthaArcher, Guest Relations Manager at Old No. 77 Hotel & Chandlery, responded to this reviewResponded 2 weeks ago

Let me start by saying thank you for your valued feedback, George A. I apologize that you did not enjoy your stay with us, I assure you that is not the norm. I will work with our housekeeping team to ensure the issues you experienced do not occur again as your experience is not up to our standards. I hope you enjoyed your time in New Orleans!

Kindly,
Martha A.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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