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“Poor customer service & flooding”

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Hotel Mansion del Rio
Ranked #1 of 3 Hotels in Izabal
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Poor customer service & flooding”
1 of 5 bubbles Reviewed 3 July 2006

While looking for a getaway druing a long holiday weekend in Guatemala, my girlfriend and I stayed at the Mansion del Rio in Rio Dulce, Izabal Guatemala. This place was highly recommended to us by local and tourists. We called for reservations and at this point we did not know that various parts of the hotel were flooded and were not informed. After 5 hours of driving from Guatemala City to Izabal, we arrived at resort. We checked into a double-suite with an amazing view of the flooded river. Later on that day, the A/C unit in the room started leaking causing a mini-flood in our room. I called and spoke to customer service desk and manager requesting a change of room. They denied us the right to move to another room staying that no other rooms were avaialble. I called the reservations desk from my cell phone and I was told there were rooms available. Having prepaid, we had to stay over one night. During the night the ice that formed inside the A/C made an extrremely loud noise and kept us from sleeping all night. After several in-person complaints, we decided to leave the very next morning without being compensated in anyway for the inconveniences. The management did not care for our requests or offer any alternate solutions. Ah! did I mention that the so 'luxurious' resort does not have an adequate sewer system? Watch out for these falsy advertised resorts in the Izabal area. We ended up at the Amatique Bay Resort ~ certainly worth your time and money!

8 Thank LSN78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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133 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
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Additional Information about Hotel Mansion del Rio

Property: Hotel Mansion del Rio
Address: Bahia Paraiso, Rio Dulce, Izabal, Rio Dulce, Guatemala
Region: Guatemala > Izabal Department > Rio Dulce > Izabal
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Ski-In / Ski-Out Suites Swimming Pool
Hotel Style:
Ranked #1 of 3 Hotels in Izabal
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hotel Mansion del Rio 3*
Number of rooms: 100
Official Description (provided by the hotel):
Mansion del Rio Hotel is the biggest on the shores of rio dulce, Izabal. Priviledge location between rio dulce and the biggest lake of Guatemala, Lake Izabal. Has all needed services to make your stay unforgetable on the guatemalan caribbean. You will experience natural adventure as you have never done before, we guarantee you. Rio dulce is a unvaluable and beautiful destination to see. Come and Enjoy! ... more   less 
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Also Known As:
Mansion Del Rio Hotel Izabal
Mansion Del Rio Izabal
Hotel Mansion Del Rio Guatemala/Izabal, Rio Dulce

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