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“VERY noisy-kid oriented”

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Holiday Inn Express Custer
Ranked #1 of 17 Hotels in Custer
Certificate of Excellence
California
Level Contributor
311 reviews
77 hotel reviews
common_n_hotel_reviews_1bd8 195 helpful votes
“VERY noisy-kid oriented”
Reviewed 15 July 2014

STOP! Don’t even think about this place if you want it quiet. It is considered a “family motel” so there are small children screaming and running all over the place. The feel of this motel is very nice the minute you enter with a log and rustic wilderness touch. The backside has a lovely huge rock waterfall overlooking a nice patio. The staff is friendly and very helpful, however we were given a double queen room overlooking the back and peaceful side. We thought it was too small for us with two grandchildren and we asked for a larger room. The only one they had was a handicapped room, right by the elevator and ice machine on the 3rd floor. It was a nice large room with a balcony but terrible location. We were awakened at 6:15 AM by people getting ice every 15 minutes and noisy loud children next to us. We were told they were sold out and they would not change our room, even though new people had not arrived yet. It had a very tiny kitchenette with sink, microwave and mini refrigerator. The closet was like a small amoire so it doesn’t hold much. Some of the towels were worn and frayed and the sheets were thin. Breakfast is included and is exactly like what most all other Holiday Inn Expresses serve. The pancake machine was down for two mornings which disappointed the children. The eating area was large and nice. We are seniors and like quiet, so no way would we return, and we left a day early. There were other people checking out early also because of the noise level here.

Room Tip: If you want a bit of quiet, ask for a room at the end of the hallway facing the backside. If you wan...
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  • Stayed July 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Gypsies-on-the-go
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Custer, responded to this review, 31 July 2014
Dear Gypsies-on-the-go,

Thank you for your stay and leaving us a review. We appreciate your kind words regarding our friendly and helpful staff. However, we regret your stay was negatively affected by the noise challenges you encountered during your stay. We understand the importance of a good night's sleep and we assure you these comments will be reviewed and shared to our management team.

While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be.

Sincerely,

Connie D
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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511 reviews from our community

Traveller rating
    303
    168
    31
    7
    2
See reviews for
231
188
3
5
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (110)
Date | Rating
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English first
Evansville, Indiana
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 15 July 2014

Very nice hotel. Friendly staff, clean rooms, and nice pool for the kids. Very close to several activities. It appeared to be a fairly new hotel. Very large breakfast area and the attendant kept everything filled up during a very busy breakfast.

  • Stayed July 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank Mike L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kim R, General Manager at Holiday Inn Express Custer, responded to this review, 16 July 2014
We are glad you enjoyed our hotel and the breakfast area. I will make sure I tell our breakfast staff how much you enjoyed it. Breakfast is a busy time and they work so hard to keep it full and restocked. Thank you again for staying and writing a review for us.
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Grand Forks, North Dakota
Level Contributor
53 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 11 July 2014

We enjoyed everything about this hotel. We had a balcony room, which faced the Flintstones attraction and it was not overly noisy. The beds were comfortable and the breakfast was good as well. The staff members were nice and friendly. Location was good for us, but some might not prefer to be on the very edge of the town, or at least that is what it felt like.

  • Stayed June 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mike H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kim R, General Manager at Holiday Inn Express Custer, responded to this review, 16 July 2014
Thank you for staying with us. After a long day of site seeing its nice to have a little balcony to sit and relax on. We are so glad you enjoyed so much about our hotel.
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Yosemite National Park, California
Level Contributor
28 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 11 July 2014 via mobile

Beautiful inside and out! Convenient to the sights. The prettiest and most spacious breakfast room with a waterfall outside the picture windows surrounding the huge rock fireplace. The biggest and nicest breakfast buffet I have ever experienced. It was awesome and would definately recommend and stay here again.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank heidim0rgan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kim R, General Manager at Holiday Inn Express Custer, responded to this review, 16 July 2014
We are so glad you enjoyed our waterfall and breakfast area. Thank you for staying with us and taking time to write a review.
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Niwot, Colorado
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 9 July 2014

Nice surprise in the town of Custer. This newly constructed HIE is one of the best. Great use of log and wilderness themes, and and great room with views onto the mountainside. Nice, caring manager and staff, this is a great value. Easy parking, and a relaxing pool and hot tub.

Room Tip: It was a suite on the corner of the top floor, maybe 4th floor, but the WiFi did not reach this corn...
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
Thank NiwotTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kim R, General Manager at Holiday Inn Express Custer, responded to this review, 16 July 2014
We were built in 2008 and so glad to hear you enjoyed our hotel. We are glad you liked our log/lodge style. Thank you for taking the time to review our hotel. We hope to see you again in the future.
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Kansas City, Missouri
Level Contributor
139 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed 8 July 2014

Pre 4th of July '14 stay for 2 nights at the property. Great location in the Rushmore/Crazy Horse Memorial area. Equally convenient to Custer State Park. Great staff at the Hotel with a premium on courtesy and efficiency. Clean and organized like many HI Express locations. Great outdoor seating area facing the hillside, fire pit, and the great aroma of the Black Hills. Did experience a possible overbilling charge, but the General Manager did address the matter and solve it in a positive manner. Just look carefully at your final bill vs. your confirmation reservation from whatever source you utilize. Very good place to relax after a day of being the traveler in the Black Hills.

Room Tip: Ask for a room facing the backside (facing the hillside) rather than the front with the highway.
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  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
Thank Traveller19842012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kim R, General Manager at Holiday Inn Express Custer, responded to this review, 16 July 2014
Hello and thank you for writing a review on our hotel. This really is such a great area and I am so glad you had the time to enjoy so many of our attractions. I am so sorry about the final bill. I am glad we were able to correct it for you. Thank you again for staying with us.
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Waukee, Iowa
Level Contributor
152 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed 6 July 2014

Great stay at this Holiday Inn Express. Awesome staff that was helpful and friendly. Great location nearby many attractions. Entire hotel and rooms are spacious, super clean, comfortable and just as we've come to expect and appreciate getting from HIE. The breakfast was very good and was tended to very well with variety. This will definitely be where we stay next

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Randall L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kim R, General Manager at Holiday Inn Express Custer, responded to this review, 16 July 2014
Thank you so much for taking the time to write a review on our hotel. We are glad you enjoyed the area & very glad you liked our breakfast. We look forward to see you again in the future.
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Additional Information about Holiday Inn Express Custer

Property: Holiday Inn Express Custer
Address: 433 W Mount Rushmore Rd, Custer, SD 57730-1542
Phone Number:
Region: United States > South Dakota > Custer
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#4 Romantic Hotel in Custer
#4 Family Hotel in Custer
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Holiday Inn Express Custer 2.5*
Number of rooms: 91
Official Description (provided by the hotel):
Enjoy the beautiful views of the Black Hills of South Dakota at our Custer hotel. Travelers will enjoy a comfortable stay at our newly-built, non-smoking Holiday Inn Express Custer hotel, located conveniently off Highway 16. The whole family is sure to enjoy staying at our charming hotel in Custer, South Dakota. Situated in the beautiful Black Hills of South Dakota, our contemporary Custer hotel is just minutes from several of South Dakota's most popular attractions including Mount Rushmore, Crazy Horse Memorial and Custer State Park. Other nearby sights and attractions include Bear Country USA, Evans Plunge and Jewel Cave, the second longest cave in the world. Unlike some hotels in South Dakota that can be disappointing, business travelers are sure to be pleased and impressed with the accommodations our Custer hotel provides. Along with breathtaking views and close proximity to many Custer, South Dakota attractions, our hotel in Custer is also located near a variety of companies such as Custer Hospital, Pacer Corporation and the US Forest Service. During your visit to Custer, South Dakota, take time to relax by our indoor, heated pool and work out in the fitness center. Also, make sure you try our complimentary hot breakfast bar that features our signature cinnamon rolls. Start planning your South Dakota vacation or business trip now, and enjoy the best Custer hotel deals and rates. Book your reservation today. ... more   less 
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Also Known As:
Holiday Inn Express Custer Hotel Custer
Holiday Inn Custer
Custer Holiday Inn Express

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