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“A confortable stay near Custer State Park and Mount Rushmore” 5 of 5 bubbles
Review of Holiday Inn Express Custer

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Holiday Inn Express Custer
Ranked #2 of 17 Hotels in Custer
Certificate of Excellence
Paris
Level Contributor
120 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
“A confortable stay near Custer State Park and Mount Rushmore”
5 of 5 bubbles Reviewed 11 August 2014

A well located hotel in line with the best standards of Holiday Inn hotels. Very clean and well organised.
Very close to the splendid Custer State Park and some miles away from Mount Rushmore.
Indoor swimming pool and outside relaxing terrasse are further nice assets to the hotel.

  • Stayed July 2014, travelled with family
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank stoullieux
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kim R, General Manager at Holiday Inn Express Custer, responded to this review, 13 August 2014
Thank you for staying with us. We are glad you enjoyed your stay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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511 reviews from our community

Traveller rating
    303
    168
    31
    7
    2
See reviews for
231
188
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5
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (110)
Date | Rating
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English first
Tamarac, Florida
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed 10 August 2014

We decided on this hotel after reading the reviews and having stayed at Holiday Inns before. We were very glad we did and the 5 nites we spent were wonderful. We needed a handicap room which was spacious, clean and well equipped. The room was quiet and the beds very comfortable. The staff could not be more helpful, friendly and courteous. From Tiffany who took our reservation and told me not to worry if I had to cancel the same day because we could not travel that far, to Kim the mgr, Pat at the front desk and Pat in the breakfast room. I know there are several others whose names I did not get but all provided excellent service. Anything we needed was provided and helpful suggestions given for dining etc. The breakfasts offered a good variety and who can go wrong with a cinnamon bun with coffee. Wrecks the diet but good.
I would definitely recommend this hotel to anyone planning on visiting Custer and if/when we go back we'll be sure to stay.

  • Stayed July 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
Thank marpaul25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kim R, General Manager at Holiday Inn Express Custer, responded to this review, 13 August 2014
Hello and thank you for staying with us at our hotel. I am so glad you enjoyed your stay. I will make sure I tell Pat and Tiffany at the front desk & also Pat in the breakfast area how much you enjoyed everything. Customer Service is so important and I am glad we were able to make your stay so enjoyable. Hope to see you again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Denver
Level Contributor
23 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed 8 August 2014

Stayed here with grade-school grandson. Was just what we needed. A little away from downtown, but close enough if motivated to walk to the city main street. Google and my car GPS show wrong location by several blocks so location was confusing to find. Hotel website should submit a correction. Yes, the pool, hot tub and breakfast all nice.

  • Stayed August 2014, travelled with family
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
Thank jadfriend
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kim R, General Manager at Holiday Inn Express Custer, responded to this review, 22 August 2014
Hello and thank you for your review. I am sorry about the GPS. I will look into that & see what we can do to update our locations with Google Maps. Thank you for your comments.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wichita, Kansas
Level Contributor
54 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 bubbles Reviewed 7 August 2014

The HIE in Custer, SD is a nice place to hang your hat. We were there at the beginning of the Sturgis Rally & it's a great place to be IN the midst yet far enough away from most of the constant noise of Deadwood, Sturgis & Keystone. The front desk staff is super friendly. I'd especially like to give a shout out to ALLY who was so super sweet and helpful. The breakfast gals seemed a little overwhelmed with the crowd each morning - hope they got warmed up and better able to keep it stocked for the next week which I'm sure is even busier! Our room was comfy, great view out the back and parking was perfect!
My only complaint is that they peak certain nights at a higher rate. I understand when they do that for like the WEEK of Sturgis, but they pick certain nights IN that week and make them more expensive than say the next night. Obviously no one is going to check in and out and back in so I guess if you stay there you just have to live with that. But I've never seen a hotel with a rate for Saturday, then WAY higher for Sunday, then back down for Monday, then back up, etc. etc. I just think they would have happier customers if the rate stayed the same for regular times and the same for peak times. Oh well, can't keep us from having fun & I would stay at this hotel again.

Room Tip: Top floor for us "light sleepers"!
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  • Stayed August 2014, travelled as a couple
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Service
Helpful?
Thank Bobbie010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rhinelander, Wisconsin
Level Contributor
36 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 6 August 2014

We thought this hotel was very nice---the pool and back deck area were especially nice. The adults were able to sit outside and enjoy the fire pit and gorgeous view while the kids swam. The balcony off our room was also nice. Everything was clean. We did not have the breakfast so I cannot comment on that. (Upon arrival, front desk clerk was not friendly at all.)

  • Stayed July 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Service
Helpful?
Thank the_queen38
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lake City, Minnesota, United States
Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 6 August 2014

Holiday Inn Express never lets us down. Always nice spacious rooms and very clean and quiet. Breakfast area was clean with plenty of seating. Holiday Inn Express standard breakfast. The pool was nice, just the right temp for me and my son. Hot tub was extra hot, but still used after a day of walking everywhere nice on my sore feet! Staff was helpful and friendly. Housekeeping did a fabulous job especially considering it was a very busy Sturgis week for them. Housekeeping is one of the toughest jobs out there so be thankful to your housekeepers when you have a clean room! Beautiful area, would definitely return on a future visit!

  • Stayed August 2014, travelled with family
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
Thank Tabitha S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Agoura
Level Contributor
3 reviews
3 hotel reviews
3 of 5 bubbles Reviewed 31 July 2014 via mobile

Hotel is very pretty. But the amount of time spent keeping things clean is next to nothing. The dust along the edges of beds was amazing. Tables on outdoor patio had dried up coffee and crumbs from breakfast still on them at 5 pm. The balcony was covered in dead bugs. Worst of all, one evening a little boy threw up in the pool and on the deck. The mom went to notify someone at the desk. She came looked at it and left. Thirty minutes later, multiple people had traipsed through it and nothing had been done. Definitely a health hazard.

  • Stayed July 2014
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank TravelingLague
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kim R, General Manager at Holiday Inn Express Custer, responded to this review, 2 August 2014
Hello and thank you for your review. We take all our reviews very serious and I thank you for bringing these things to our attention. We will be taking action with our staff on these issues.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Custer

Property: Holiday Inn Express Custer
Address: 433 W Mount Rushmore Rd, Custer, SD 57730-1542
Phone Number:
Region: United States > South Dakota > Custer
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in Custer
#4 Romantic Hotel in Custer
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Holiday Inn Express Custer 2.5*
Number of rooms: 91
Official Description (provided by the hotel):
Enjoy the beautiful views of the Black Hills of South Dakota at our Custer hotel. Travelers will enjoy a comfortable stay at our newly-built, non-smoking Holiday Inn Express Custer hotel, located conveniently off Highway 16. The whole family is sure to enjoy staying at our charming hotel in Custer, South Dakota. Situated in the beautiful Black Hills of South Dakota, our contemporary Custer hotel is just minutes from several of South Dakota's most popular attractions including Mount Rushmore, Crazy Horse Memorial and Custer State Park. Other nearby sights and attractions include Bear Country USA, Evans Plunge and Jewel Cave, the second longest cave in the world. Unlike some hotels in South Dakota that can be disappointing, business travelers are sure to be pleased and impressed with the accommodations our Custer hotel provides. Along with breathtaking views and close proximity to many Custer, South Dakota attractions, our hotel in Custer is also located near a variety of companies such as Custer Hospital, Pacer Corporation and the US Forest Service. During your visit to Custer, South Dakota, take time to relax by our indoor, heated pool and work out in the fitness center. Also, make sure you try our complimentary hot breakfast bar that features our signature cinnamon rolls. Start planning your South Dakota vacation or business trip now, and enjoy the best Custer hotel deals and rates. Book your reservation today. ... more   less 
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Also Known As:
Holiday Inn Express Custer Hotel Custer
Holiday Inn Custer
Custer Holiday Inn Express

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