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“Four Days of Satisfaction”

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Comfort Inn & Suites Custer
Ranked #4 of 17 Hotels in Custer
Certificate of Excellence
Benton
Level Contributor
83 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
“Four Days of Satisfaction”
Reviewed 31 August 2013

We stayed here the week before the official start of the Sturgis motorcycle rally and were very satisfied with the property our entire stay. The room was clean and spacious, the bed slept wonderfully, housekeeping was thorough, everything worked. The breakfast had the usual good variety. We've had some different items like breakfast pizzas and breakfast burritos at other hotels, and it would have been nice to have something like that offered here, but we got by on the eggs, mini "omelets," bacon or sausage, toast, biscuits, gravy, cereal, donuts, fruit, juice and coffee. They had yogurt and waffles as well. Had to ask waitress for more plates one time and more juice cups another as well as spoons/forks. They use the luggage carts to haul in heavy food supplies which may explain why the cart was wobbly and didn't work smoothly when we took our luggage up to our room. The dining area was fairly spacious. It was a busy time of year, so I would imagine that normally, it's not quite as crowded in there. There are a few good restaurants withing walking distance to the hotel. It sits off the street and is nice and quiet. They provided us and other bikers staying with wipe down towels for our bikes which is wonderful. The manager told me we could even use the hose to wash the bikes if we wanted to. I just wish they had more than one elevator. The guests as well as housekeeping were all trying to use that one elevator. Also, the dryers in the laundry rooms are not efficient. They'll eat your quarters up trying to get a small load of clothes dry. Overall, this is a wonderful place and we would definitely stay here again.

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank swarren2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Candace A, General Manager at Comfort Inn & Suites Custer, responded to this review, 18 September 2013
We are so happy that you chose us for your hospitality needs while in the Black Hills area. Thank you for your suggestions, we love it when ours guests give us reviews! We can improve on these areas and can't wait to see you again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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465 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (103)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Bartlett, Tennessee, United States
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 30 August 2013

I would recommend this hotel. If travelling to Crazy Horse or Mount Rushmore, the location is great.
We stayed for 3 nights and have no complaints. It appears to be a fairly new hotel. Everything was clean and comfortable. I would definitely stay there again if in the area.

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Delba S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
michigan, usa
Level Contributor
76 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
Reviewed 25 August 2013

This was a newer place and a good value for a Comfort Inn. No issues, and would stay again without hesitation. I do not know if this was true for all rooms, but our room was a corner room and was very large. I was also given a small gift bag in recognition of my upper status as a Choice Hotel frequent traveler. It was some water and candy type items, but the thought was nice.

  • Stayed August 2013, travelled with family
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
1 Thank ldwheels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Virginia
Level Contributor
109 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
Reviewed 25 August 2013

We took our grandchildren (13 and 6) for a week vacation in the Black Hills area. We stayed at the Comfort Inn in Custer for 3 nights. Very nice hotel, close to restaurants and shops. The kids enjoyed the indoor pool every day before dinner. Also enjoyed the mini golf course right next to the hotel. The only complaint is that the coffee in the breakfast bar was very watery and weak!

We had connecting rooms that were clean and well furnished. The front desk was attended and there was always a friendly greeting. We ate at Buglin Bull and Cattleman Steakhouse restaurants, both were within a short drive and good. We are glad we used Custer for our "headquarters" and that we chose the Comfort Inn.

Room Tip: Rooms facing the rear face grass and a hill, rather than the parking lot in front. We were on the f...
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  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dsarah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Keokuk, Iowa
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 25 August 2013

Stayed for eight nights at this location couldn't have asked for better staff or accommodations. From the time we checked in to the time we checked out everyone was friendly and helpful. Breakfast area was clean and well stocked. Amenities for motorcycle enthusiast were included to help riders keep their bikes clean. Close to numerous good restaurants. Staff knowledgeable about the area and activities.

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kelly E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shakopee, Minnesota
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 21 August 2013

We stayed two nights the room could have been cleaner. It was dusty, drawers were full of crumbs, so I had to wipe them out before placing anything in there. The Kleenex box was empty also that was a inconvenience. My husband took the kids to the pool and it was freezing it was definitely not heated, so they never went back. It was disappointing, since we were looking forward to using the pool, but it was too cold my 6 year old son's lips were turning blue definitely a sign to get out of the pool. The location was convenient and breakfast was your typical hotel breakfast and it was kept stocked staff was friendly. Overall it was ok, but will stay somewhere else next time.

Room Tip: Don't get the room near the exit door. Noisy
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  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gabriela C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Miami, Florida
Level Contributor
52 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 20 August 2013

Stayed 2 nights. The beds were the most comfortable beds we have ever slept in! The pillows were also amazing. The beds were even better than some five star hotels we have stayed in. The staff is unhappy, none of them smile and when you greet them they tell you how miserable they are BUT this did not affect our stay at all and we would definitely stay here again. The breakfast buffet was good & plentiful. The location is great very close to all the stores & restaurants and also reasonably close to Custer State Park, Mt Rushmore, Crazy Horse.

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank marietta48
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Candace A, General Manager at Comfort Inn & Suites Custer, responded to this review, 28 August 2013
Thank you for staying with us while in Custer, and we appreciate you taking the time to write a review of your stay. We strive for great hospitality and customer service. We couldn't do it without wonderful guests like yourself! Come and see us again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Comfort Inn & Suites Custer

Property: Comfort Inn & Suites Custer
Address: 339 W Mount Rushmore Rd, Custer, SD 57730-1541
Phone Number:
Region: United States > South Dakota > Custer
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Custer
#6 Family Hotel in Custer
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Comfort Inn & Suites Custer 2.5*
Number of rooms: 83
Official Description (provided by the hotel):
Comfort Inn & Suites, a Custer hotel near Mount Rushmore National Memorial. The Comfort Inn & Suites(R) hotel is conveniently located minutes from Mount Rushmore National Memorial, the Crazy Horse Memorial mountain monument, Custer State Park, Jewel Cave National Monument and Wind Cave National Park. The Flintstones Bedrock City theme park is across the street from this Custer, SD hotel. Custer County Airport is three miles and Rapid City Regional Airport is 50 miles from the hotel. The Mammoth Site, the world's largest mammoth research facility, is about one hour away in the city of Hot Springs.Nestled in the majestic beauty of the Black Hills of South Dakota, the city of Custer has something for everyone. Take time to experience Custer's unique shops and explore the historic downtown district. Enjoy a meal in one of the area's fine restaurants. ... more   less 
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Also Known As:
Comfort Inn Hotel Custer
Comfort Inn Custer
Custer Comfort Inn

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