Firstly we have to say the location is great and the buildings wonderful in general. The first impression given by the front desk staff (with one notable exception) was poor. OK we arrived a little before official check in but others were being allocated rooms. We were made to feel very uncomfortable about asking for our room and were told in no uncertain terms that it was not ready. Fair enough but this attitude continued over the next 2 hours and beyond the "guaranteed" check in time. One receptionist did try her best to speed up our room but was continually over-ruled by her colleague. We tried to get lunch whilst we were waiting but there were several coach parties in the restaurant which was absolutely filled to capacity. Fortunately a friendly guide told us we could get the same food in the bar which was empty - a good tip for others. We stayed in the Creekside Cabin which is over the road from the main hotel. The bedrooms are smaller than we imagined and the whole cabin is a bit too "old world" and could do with a makeover but was fine in general for a family without being exceptional. We ate breakfast and dinner in the dining room as there are few options nearby and the food was again fine without being anything to write home about.
Custer State Park itself is wonderful and this hotel could be so much better with a little effort from management.
- Official Description (provided by the hotel):
- Located in Custer State Park, this family accommodation once served as housing for the state's game keepers. ... more less
- Also Known As:
- State Game Hotel Custer
- State Game Resort