This is one of the most beautiful lodges and locations I have ever stayed in. That being said, it's a shame that it is so poorly managed. The service was extremely slow in the restaurant. The right hand didn't know what the left hand was doing. You could ask a question and get a different answer from every employee. We had booked this reservation in January, traveled in June....on Thursday afternoon we were going to use their beautiful veranda/patio for a little relaxation only to find that the entire lobby and veranda were closed for a private party. We had no idea this was happening when we booked this. Who gets married on a Thursday? At any rate, when we complained to the manager we were told that he caters to those that pay the most money (the wedding) even though we are paying to be there too. Customer service is a lost art.
- Official Description (provided by the hotel):
- This accommodation is located on Custer State Park's Sylvan Lake. ... more less
- Also Known As:
- Sylvan Lake Hotel Custer