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“So much untapped opportunity...”

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Best Western Buffalo Ridge Inn
Ranked #6 of 17 Hotels in Custer
Highland, Indiana
Level Contributor
80 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
“So much untapped opportunity...”
Reviewed 20 June 2014

While the staff was very friendly, we didnt enjoy our stay at all and I was re ady to write a scathing review of the atrociously run down facility, lack of wi-fi, first room wasnt clean, second one reeked of mold and had a child size toilet. Their selecting the farthest spot away for the one handicap parking space, and general apathetic cheapness of the absentee owners....and the got a surprise. I had forgotten my tablet computer there, and they went out of their way to contact me and ship it to my house. Honesty with me goes a very long way. I just cant nail them with the scoring. I do hope the owners engage and fix the place or sell it. Heck, they certainly arent lacking resources given their construction of the comfort inn across the street or allowing their adjacent restaurants take up parking spaces of the hotel. Maybe they should sell the ol place to someone who cares.

Room Tip: Stay at the Holiday Inn Express down the road.
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  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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Helpful?
1 Thank Brice J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DolseeDavenport, General Manager at Best Western Buffalo Ridge Inn, responded to this review, 21 June 2014
Thank you for taking the time to write a review. I'm glad we were able to get your tablet back to you, but am sorry you weren't able to get it connected to our WI-FI while you were staying with us.
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447 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (44)
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English first
Dallas, Texas
Level Contributor
44 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed 19 June 2014

It was away from all the hubbubs in Keystone but yet a good value in Custer, SD. Our check-in and out process were quick. Breakfast experience was good. Staff were friendly. Our room upstairs at a corner was very spacious. It was a quick drive to Mount Rushmore.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank wahidstx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DolseeDavenport, General Manager at Best Western Buffalo Ridge Inn, responded to this review, 20 June 2014
Thank you for writing a review about the Best Western Buffalo Ridge Inn. We appreciate you choosing to stay with us in Custer, SD during your vacation. We hope you'll be able to come back again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Henderson
Level Contributor
76 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 17 June 2014 via mobile

There are very limited options in Custer, SD...and all are wxpensive for what you get. We purchased in hotwire for a decent rate. Hotel is older but comfortable. We slept well in the bed... during the hours others were sleeping. We were in botton floor under stairs near lobby... from 6 am everybody running, yelling, playing music, and hauling luggage... very upsetting. People out in front of rooms smoking and and drinking and partying til all hours of the night... rude rude rude motorcyclists and its 6 weeks til Sturgis!!! Not pleased. Be sure to ask for room to the LEFT of main building... no stairs! Breakfast was satisfactory.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank karynshufffler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DolseeDavenport, General Manager at Best Western Buffalo Ridge Inn, responded to this review, 20 June 2014
I'm sorry that your stay was less than satisfactory, but we appreciate you taking the time to write a review. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
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Colorado Springs, United States
1 review
Reviewed 16 June 2014

They weren't ready when we checked in. Had to change our room twice, but the staff was accommodating and even gave me a discount for the trouble. I accidently left my pillows and, when I called, they didn't have them in the lost and found. How is that possible? I guess the cleaning lady liked my pillows.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Susan T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DolseeDavenport, General Manager at Best Western Buffalo Ridge Inn, responded to this review, 20 June 2014
Thank you for taking the time to write a review. We appreciate you choosing the Best Western Buffalo Ridge Inn for your vacation. I'm sorry that your stay was less than satisfactory, we will take the information you provided to make some improvements.
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Bancroft, Nebraska
1 review
Reviewed 16 June 2014

This hotel was reasonably priced for our last minute trip to the Black Hills. Custer was central to all the things we planned on completing during the trip. The only real drawback was that it was a decent distance from the main downtown area. Breakfast was typical to many hotels, we did choose to find breakfast elsewhere after the first morning. The staff was mostly friendly. We were disappointed that the staff recommended a pricey restaurant when asked about cost effective restaurants in the area. On our last night there, a large group of kids traveling as a group arrived and were running up and down the second floor. As we were preparing to leave the hotel, we had received a note time stamped at 8:30a stating that our room would not be cleaned. We were generally confused about it and had to check with the front desk. The issue was never resolved with us, I just assume the note was left on the wrong room. When we choose to head back to the area, we would probably choose this hotel. The pool and hot tub were wonderful bonuses after hiking!

Room Tip: Ask for first floor, drive up parking.
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Abby L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DolseeDavenport, General Manager at Best Western Buffalo Ridge Inn, responded to this review, 20 June 2014
Thank you for writing a review about the Best Western Buffalo Ridge Inn. We appreciate you taking the time to let us know how we did during your stay. Hopefully you'll be able to stay with us again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fayetteville, United States
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 16 June 2014

We were very pleased with the hotel and the area it was in. No problem walking to dinner late at night. This Best Western did not offer breakfast, but they suggested the restaurant next door by the name of Stella's. Excellent recommendation.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Marilou M. P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DolseeDavenport, General Manager at Best Western Buffalo Ridge Inn, responded to this review, 20 June 2014
I think you may have the wrong hotel. We do serve breakfast every morning, and there's no restaurant near us called Stella's. But thank you for taking the time to write a review.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
Reviewed 15 June 2014

We used 2 rooms because of the size of our group. One room was excellent and the other, not so nice. The breakfast was very good. It was a fine stay for one night but I would not recommend an extended stay.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank 207janaf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DolseeDavenport, General Manager at Best Western Buffalo Ridge Inn, responded to this review, 20 June 2014
Thank you for taking the time to write a review regarding our hotel. I'm sorry that your stay was less than satisfactory.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Buffalo Ridge Inn

Property: Best Western Buffalo Ridge Inn
Address: 310 W Mount Rushmore Rd, Custer, SD 57730-1938
Phone Number:
Region: United States > South Dakota > Custer
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 17 Hotels in Custer
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Best Western Buffalo Ridge Inn 2.5*
Number of rooms: 87
Reservation Options:
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Also Known As:
Best Western Buffalo Ridge Hotel Custer
Best Western Custer
Custer Best Western

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