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“Go out for Breakfast”

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Best Western Buffalo Ridge Inn
Ranked #6 of 17 Hotels in Custer
Devon
Level Contributor
186 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 144 helpful votes
“Go out for Breakfast”
Reviewed 21 July 2014

We were there over the Memorial day w/e so the place was crowded. Pretty average motel with adequate parking. Pleasant staff but chaotic organisation at breakfast which we had pre-booked from the UK with the hotel. Not sure how many rooms there are but you need to be there before 7.30 am to have any chance of a table (just a number of small tables around the hotel lobby) and a choice of food - which kept running out with the staff unable to keep pace with demand. So there were queues for food, tables, people sitting outside to scrambling back and forth from their rooms. So the answer is to breakfast out and there are plenty of places in the town. If we go back to Custer (which is a lovely town in the fantastic Black Hills) we'd find alternative accommodation as I've told our travel organisers Titan Travel.

Room Tip: Rooms are either ground or first floor. so if mobility problems go for ground level. Also choose a...
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  • Stayed May 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
Thank phinaeus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DolseeDavenport, General Manager at Best Western Buffalo Ridge Inn, responded to this review, 22 July 2014
I'm sorry you had a less than satisfactory stay at our hotel. We appreciate your comments about breakfast, and I wanted to let you know that our breakfast staff is much more experienced now and better able to deal with the high demand traffic. Thank you for taking the time to write a review.
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450 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (44)
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mitchell, United States
Level Contributor
9 reviews
4 hotel reviews
Reviewed 19 July 2014

hotel is average nothing spectacular. There are nicer hotels in the area. Breakfast is the average waffles coffee cereal toast and juice. This hotel could use updating rooms are still in the 70"s. Check in area and breakfast area have been updated. This hotel could be a real winner if the owners would put some money back into the decor.

  • Stayed July 2014, travelled as a couple
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Review collected in partnership with Best Western

Helpful?
Thank James H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DolseeDavenport, General Manager at Best Western Buffalo Ridge Inn, responded to this review, 20 July 2014
Thank you for taking the time to write an honest review of our hotel. I'm glad you noticed the work we put into updating the lobby and breakfast area, and I'll definitely pass along your comments to our owners so we can work on updating the rest of the hotel as well.
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Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 19 July 2014

Room smelled musty. I think it probably was a smoking room previously! Staff not friendly! Not as clean as it should be. Over priced for the quality of this motel. I would not recommend this motel nor would I stay there again!

  • Stayed July 2014, travelled with family
    • Value
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Review collected in partnership with Best Western

Helpful?
1 Thank 287pennyw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DolseeDavenport, General Manager at Best Western Buffalo Ridge Inn, responded to this review, 20 July 2014
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
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lawrence, ma.
1 review
Reviewed 16 July 2014

Four of us were on vacation in South Dakota. Our choice was to stay in Custer, South Dakota for three days at Best Western Buffalo Ridge, Custer, South Dakota. I would like to take this opportunity to say "job well done." Overall service was outstanding. We'll be back.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank jeffc892
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DolseeDavenport, General Manager at Best Western Buffalo Ridge Inn, responded to this review, 20 July 2014
I'm glad you enjoyed your stay at the Best Western Buffalo Ridge Inn! We hope you stay with us again when you're in the Black Hills!
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Mosinee, WI, United States
1 review
Reviewed 16 July 2014

Every morning we were treated to a variety of items for breakfast. Our room was always clean when we returned from sight-seeing. The bed was very comfortable. Staff went out of their way to assist us after we experienced a motorcycle accident while in the area. We were transported from the emergency room to the hotel and the next day to the airport (50 miles away) at no additional expense. We would stay at this location again in a heartbeat!!!

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
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Review collected in partnership with Best Western

Helpful?
Thank Nancy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DolseeDavenport, General Manager at Best Western Buffalo Ridge Inn, responded to this review, 20 July 2014
Thanks Nancy! I'm just glad I was able to help you! We do hope you're able to come back and stay with us again!
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Olathe, United States
1 review
Reviewed 15 July 2014

If you are planning a trip to the Black Hills, I would recommend talking a look at what Custer has to offer. We were very satisfied with the Best Western. It was clean, the staff was friendly and it provided a good value as compared to the hotels in the other cities in the area. In addition it is very close to some of the major attractions.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Best Western

Helpful?
Thank Curtis M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DolseeDavenport, General Manager at Best Western Buffalo Ridge Inn, responded to this review, 16 July 2014
Thank you so much for taking the time to write a review for our hotel, and for the kind things you had to stay about us! We appreciate you choosing the Best Western Buffalo Ridge Inn for your Black Hills vacation, and we hope you'll stay with us again soon!
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Peshtigo, Wisconsin
Level Contributor
3 reviews
Reviewed 6 July 2014

Nice hotel, clean! Need a larger area for breakfast. The pull out couch was more like a cot, which was not good for our group. If we traveled here again, I would stay at this facility. We were unable to use the pool, but it looked nice.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank LeslieJ04
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DolseeDavenport, General Manager at Best Western Buffalo Ridge Inn, responded to this review, 7 July 2014
We are glad you enjoyed your stay at the Best Western Buffalo Ridge Inn and appreciate you writing a review. We hope you're able to come back to the Black Hills and stay with us again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Buffalo Ridge Inn

Property: Best Western Buffalo Ridge Inn
Address: 310 W Mount Rushmore Rd, Custer, SD 57730-1938
Phone Number:
Region: United States > South Dakota > Custer
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 17 Hotels in Custer
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Best Western Buffalo Ridge Inn 2.5*
Number of rooms: 87
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Also Known As:
Best Western Buffalo Ridge Hotel Custer
Best Western Custer
Custer Best Western

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