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“Hotel let down by smoking”
Review of Hotel Weinpress

Hotel Weinpress
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Hotel Weinpress
Ranked #5 of 13 Hotels in Filzmoos
Manchester, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“Hotel let down by smoking”
Reviewed 18 June 2012

Unfortunately we can't rate the hotel at a level it deserves after our experience:

In early June my wife and I had booked 4 nights at the Weinpress as part of a two week holiday in the alps. We arrived after a long days drive and immediately on entering the hotel we were met by the unmistakeble smell of stale smoke in the reception area. We are non smokers and are used to the no smoking rules now in place in the UK. In Austria its typical that although the restaurant is non smoking there is a smoking area around the bar and quite often, as in this case, the areas merge into each other. After checkin we went to our room and thought we could smell smoke but then reasoned it might just be up our noses from earlier. As we settled in for the night it was obvious that guests had been smoking in the room, it kept us awake that night. We were not happy at all and wanted to leave the hotel. After breakfast we packed and went to the desk to checkout. They insisted that the rooms were non smoking and that no-one had ever complained before. They said that they were full and had to lodge people in other establishments so there were no other rooms. The management insisted that we paid for the 4 nights we had booked as was stated in international hotel law and they showed us supporting documentation. We must have spent an hour arguing the case, we were happy to pay for the 1 night but due to our complaint and their intransigence we wanted to move on. It looked like they might even call in the local police if we didn't pay up, they were determined. Eventually they agreed to a slight reduction for our complaint but we still ended up paying 60% of the cost of the next 3 nights. They said it would be claimable on our travel insurance, well it turns out that it isn't.

To be fair on the hotel the food was good and up until the dispute the staff had been cordial.

The moral of the story is to be very cautious about accomodation in Austria and Germany as smoking is still very much ingrained in the culture. Its a shame because there are so many other positive things about those countries and apart from this incident we enjoyed our holiday.

Room Tip: If you are a non smoker check before booking that they can promise you a non smoking experience in t...
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  • Stayed June 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Sassolungo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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20 reviews from our community

Traveller rating
    17
    1
    1
    1
    0
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7
9
Solo
0
Business
0
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (4)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Italian first
  • Any
English first
Hertford
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 21 February 2012

We have just returned from a half term ski trip.
The family which run the hotel are first class hosts, the parents are attentive front of house and the son is a magician in the kitchen. We have already booked to go back at New Year and February half term 2013. If you want skiing on your doorstep, clean and comfortable accommodation with 5 star food and superb value for money look no further.

  • Stayed February 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank David L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pease Pottage
Level Contributor
198 reviews
85 hotel reviews
common_n_hotel_reviews_1bd8 158 helpful votes
Reviewed 25 January 2010

Just returned from a 1 week stay in early January. Hotel is located next the piste and also convenient to the village. The food is fantastic and was the main draw to us staying here. We ate in the hotel on a previous holiday and we always remember the high quality of food and service. This visit did not disappoint as every evening meal (including the 7 course gala dinner) was excellent . You are treated as one of the family and are invited out on a couple events throughout the week. Would highly recommend staying here.

  • Stayed January 2010, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MarkPP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Simpsonville, SC
Level Contributor
94 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 30 January 2008

Just returned from spending 15 nights at this Hotel. Wish we could have stayed much longer. The location of the hotel in the village of Filzmoos is perfect. Sitting slightly uphill from the main road, it overlooks the ski school. Very beautiful to look over the ski school to downtown.
The room was always very clean! The flat panel tvs worked well and the satelitte reception always worked. My wife thought the beds too hard but I was pleased. The toilet was in a different room from the shower, a nice convenience.

We had chosen "half board" so we got breakfast and dinner each day. The breakfast was more than adequate. Dinner was wonderful. The selections were varied and all were very good. Eating was fun every evening.

While the staff speaks limited English that is not a problem. They are eager to please. I hope we can get back again next year for maybe an even longer stay.

  • Liked — We loved our room
  • Disliked — Pillows
  • Stayed January 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank Rob1eddy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Weinpress

Property: Hotel Weinpress
Address: Neuberg 120, Filzmoos 5532, Austria
Region: Austria > Austrian Alps > Salzburg Region > Filzmoos
Hotel Style:
Ranked #5 of 13 Hotels in Filzmoos
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hotel Weinpress 4*
Number of rooms: 17
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