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“Lovely hotel”

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Alpenhotel Kramerwirt
Ranked #3 of 38 Hotels in Mayrhofen
Certificate of Excellence
Reviewed 24 April 2014

Lovely staff, fabulous live entertainment (the week we were there), sensibly priced drinks at the bar, spotlessly clean, excellent food....don't often return to the same place but we are going back to Mayrhofen next year and staying in this lovely, welcoming and atmospheric hotel without even considering anywhere else. p.s. the hotel includes a full area 6-day lift pass for the whole of the Zillertal valley in next year's prices. So, we won't be using any of the offers from the various tour companies and will be making our own travel arrangements.

  • Stayed: January 2014, travelled as a couple
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Thank Mike S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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151 - 157 of 368 reviews

Reviewed 19 April 2014

Scoring my experience is hard ... I'd give the hotel itself a 4, possibly a 5 but our tour operator, Crystal, zero. Seriously, that's none out of five. Zero, zilch, nada, nichts. In the end I've gone for a 3 because it's unfair to penalise the hotel for someone else's disregard for customer service. If you're a couple and you've read up on Mayerhofen's location, you'll be fine. Better than fine ... the hotel is great, the food's good and the staff are lovely. HOWEVER...

Having been there I'm amazed that nobody seems to have mentioned the sleeping arrangements, If you are from the UK be very aware that if you book a twin with a UK tour operator you will actually be sleeping in a DOUBLE BED. We booked with CRYSTAL for 3 twin rooms for a group of 6 blokes. When we arrived we had 3 DOUBLE rooms ... the "twin" beds have a single bed frame with 2 single matresses in and a king size sheet across them. You get individual duvets but you are sleeping side by side. Try as I might I just couldn't get in touch with my "liberal" side.

We complained to both the hotel and the CRYSTAL reps ... the hotel staff were very apologetic and explained that every year they tell both Crystal and Neilson that UK customers complain about this on a very regular basis. Our Crystal rep didn't care at all. That's not "didn't know what to do", it's "heard it all before and really didn't care". We were told we hadn't read the small print (I thought that excuse died in the 1980s) and it was our fault for not booking carefully (so show me on the website where it actually explains that an "Austrian twin" means you're in the same bed - actually I'll probably still leave that to the lawyers). We asked to move and were fobbed off (resort full, pay extra - blah blah blah ... basically we were making the rep's extended holidays awkward). As soon as we asked for complaint forms they were visibly relieved because it gets them off the hook. We completed the complaint forms in the resort and further customer satisfaction surveys on the way home ... needless to say Crystal have ignored all our comments. Despite having numerous logged complaints we've not heard anything from Crystal.

We're still considering small claims court but what Crystal (and now Thomson) don't appreciate or possibly care about is that I will NEVER book with either again after this experience. Crystal may not care because our groups (yes, several) normally go to Morzine and plan our own thing (better and cheaper). Thomson, however will now be short of £6k-£7k per year from me because we normally do a couple of Platinum hols per year with them. Not any more ... I pay semi-premium to have a nice relaxing holiday, not for brats to patronise me and forget why they're getting a free season's skiing.

I reckon I've got another 20 years or more of fancy holidays in me and we've used Thomson for the last 15. This probably equates to about £120,000 of lost revenue at current prices for Thomson for the sake of a £1000 holiday ... enjoy your decline TUI.

For anyone not travelling in my sort of group and not booking through Crystal, Thomson Ski (or Neilson who do the same thing) book here, it's fantastic.

Room Tip: Great hotel for couples. Don't book here if you're a same-sex group or don't fancy bein...
  • Stayed: March 2014, travelled with friends
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4  Thank TuffLittleUnit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 April 2014

I stayed in the Kramerwirt Annex with friends for a few nights. The rooms were really spacious and very comfortable and just across the road from the main hotel. All of the staff at the hotel were very pleasant and accommodating and the waitresses in particular were very friendly and welcoming. I would aboslutely recommend this hotel and encourage people to stay here.

Room Tip: Annexe rooms were really great and spacious and just across the road from the main hotel.
  • Stayed: March 2014, travelled with friends
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3  Thank Rob D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 April 2014

We stayed in the annexe for a week and absolutely happy with everything! The Kroll family gives us very worm welcome. Food and service were great! Everything clean. Just hoping that we can go there again next year.xx

  • Stayed: March 2014, travelled with family
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1  Thank Yana111013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 March 2014

We stayed here for a second time previously staying here in 2010. We had a very large superior room with seating area large bathroom with tub, double sink, bidet etc. room and bathroom were dated and a little shabby but space was superb. Some other rooms looked to have been renovated. Staff are efficient not always terribly friendly though which is a pity. Christian in restaurant and team were lovely and very helpful. Bed was low and not comfy for me perhaps a bit soft but room comfortable overall. We heard the church bells occasionally but they didn't bother us. Food was varied but hotel very accommodating if there is something you don't like. Good selection at breakfast. We kept skis and boots at Crystal depot next to Penken but ski bus stops right outside hotel.
We would stay again

  • Stayed: March 2014
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3  Thank lizzy068
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 March 2014

Stayed in the annexe for a week from 8th march this year. Initially thought the room to be a bit on the small side compared to hotels we have stayed in before, however this was short lived. Our room was spotless although you need to be aware the Austrian style twin beds were smaller than we have experienced but comfortable and perfectly suitable. The bells everyone keeps on about we're not an issue. Yes they do ring at 7 in the morning but eg all found this quite charming and as we wee up and out early to get the best of the snow conditions this was not an issue with us.the food was fabulous. You choose your evening meal at breakfast, starter, salad, soup and 3 options for main. Very good quality. We did eat out once as we did not fancy the main choice. Resort is amazing. Very hot when we were there 24 degrees on one day ! We skied all mayrhofen, sell an zillier, hintertux and kaltenbach all brilliant. Hintertux was amazing. We found the staff at the main reception efficient, however there was an issue early on in our week with late night revellers returning and thinking it was great fun to knock on all the doors as they went past. The annex does echo anyway. However mrs kroll lives in the annexe and was not impressed at all so she soon sorted it out. After an accident mrs kroll and her staff were tremendous in their concern and assistance. We were a party of 6 and would definitely go back and confidently recomend the krammerwirt and annexe.

Stayed: March 2014, travelled with friends
1  Thank travel-queen0302
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 March 2014 via mobile

The hotel is clean and the rooms a good size. The staff are brilliant, especially in the restaurant. The breakfasts were a brilliant buffet and the food in the evening was super with a great selection each night. The only downside would be a very small letter box safe and the church bells ringing every 15 mins. I would recommend staying here despite those two small things.

Stayed: March 2014, travelled as a couple
1  Thank wattsjo2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Alpenhotel Kramerwirt

Address: Am Marienbrunnen 346 | 6290 Mayrhofen, Mayrhofen 6290, Austria
Region: Austria > Austrian Alps > Tirol > Mayrhofen
Amenities:
Bar / Lounge Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa
Hotel Style:
#1 Best Value Hotel in Mayrhofen
#1 Romantic Hotel in Mayrhofen
#2 Family Hotel in Mayrhofen
#3 Luxury Hotel in Mayrhofen
#3 Spa Hotel in Mayrhofen
Price Range: £87 - £174 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Alpenhotel Kramerwirt 4*
Number of rooms: 90
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Also Known As:
Alpenhotel Kramerwirt Hotel Mayrhofen

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