I could end my review with the title, but then I would miss the opportunity to praise this hotel. We ski every year in Austria and this was the second time to Mayrhofen, but only the first time to this hotel. The hotel is located at the outskirt of the city, but next to the main transportation hub that takes you to the gondolas, the Hintertux Glacier and the other ski locations in the Zillertal area (including the Arena which offers excellent skiing). Thus, unless you intend only to ski at Penken, this is the best location in town.
The hotel looks like a typical Tirol hotel, but that's the only thing typical about it. What is untypical is that the staff is friendly and helpful. Throughout our stay, we were met by helpful smiley people who went out of their way to help us. On arrival, one of the staff helped us with the luggage on his own initiative. When I got back with the ski equipment another staff member offered to help me with the equipment to get to the ski room. Anyone who has stayed at Austrian hotels knows that this is not typical. All members of staff spoke English and that is not typical either--it certainly made our stay easier and more enjoyable.
We had a triple room, as I was with two children (11,14). The triple room is large with a double bed, a single bed a couch and two comfortable chairs. This is also not typical as the third bed is usually a pull-out couch -- not in this case. The bathroom was modern and beautiful. We had a small balcony and two large windows in the room. All windows and the balcony door had electric shades, so keeping light and noise out was easy. Our room number was 27.
We had half board and were very happy with the food. Breakfast was rich, including eggs prepared to order. Dinner was a six course arrangement as typical for these hotels and we found the food both tasty and fresh, fancy enough to enjoy and not so fancy that the kids wouldn't eat it. Our waitress, Mila, was extremely friendly and went out of her way to make us enjoy. Her English is excellent so couldn't have asked for more.
The hotel boasts a spa which we didn't try, because Austria spas are for naked use and thus not suitable for children. However, this hotel has a family spa which includes a pool, Jacuzzi, Sauna, solarium and various water showers. This was a great surprise, because the kids really like to water after a long day on the slopes.
The hotel has a nice well equipped ski room and a number of other activities.
All in all, we were positively surprised, based on our previous experiences in Austria. I can compare this hotel to our stay at the Strass Hotel in Mayrhofen last year and Neuhaus wins a clear knock-out victory. We will be back!
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- Also Known As:
- Alpendomizil Neuhaus Mayrhofen
- Alpendomizil Neuhaus Hotel Mayrhofen