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“Kid friendly without compromising on the adults”

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Familienresort Ellmauhof-das Feriengut
Certificate of Excellence
Reviewed 25 April 2014

Coming from Australia, we don't get too many opportunities to take the family skiing in Europe, so we researched our hotel very carefully because we didn't want to waste a rare visit. We are a family of five, with kids aged 9, 7 and 5, and the grandparents joined us for the week too. At the top of our list of the things we were looking for in our hotel: clean, kid friendly, and close to the snow.

After much research, we came across Elmauhoff. The images of the rooms were what we were looking for and the reviews were very helpful to see that it didn't just cater for kids, but had the traditional Austrian hospitality that adults were looking for too. We certainly weren't disappointed! The kids absolutely loved the hotel and the staff. The rooms, buffet, activities, and general friendliness of the hotel (other guests and staff) meant that they felt welcomed and we could relax. The pool, with its slide, was an unexpected bonus, which we didn't visit until the third night because it wasn't really what we were looking for in the hotel experience, but then spent an hour every afternoon after skiing in the pool while the kids went up and down the slide until any energy left after skiing was comletely spent. Now they consider a slide an essential consideration for any hotel pick in the future!

There were a couple of gliches during the busy week we were there, when the bus transporting the kids to the ski school was too full and we were left waiting for 30 minutes for alternative transport to pick us up...not a great start to the week. But this was soon forgotten as we relaxed into a fantastic family holiday. And I must note as an experienced skiier, I really appreciated the ski guided tour - a fantastic way to explore the whole mountain with a really nice local (and highly experience ex-olympian skiier) as host.

So, while it has now been 3 months since our trip, our kids still talk about the holiday as one of their best ever (and we travel a lot). My 9 year-old son wrote a very nice letter to the hotel last week that prompted me to write a trip adviser review. You guys at Elmauhoff deserve it, and the reviews really helped us make a choice that we will cherish as a holiday memory.

Thank you Famlienresort Elmauhoff-das Feriengut!

  • Stayed: January 2014, travelled with family
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4  Thank Scott R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Isabella S, Leiter Öffentlichkeitsarbeit at Familienresort Ellmauhof-das Feriengut, responded to this reviewResponded 4 June 2014

Dear Scott R,

many, many thanks for your positive feedback!
We are delighted that you and your family could spend such nice holidays in our hotel!

Of course we are already looking forward to welcoming you again,

With the kindest regards,
The Schwabl family and the whole Ellmauhof Team

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33 - 39 of 150 reviews

Reviewed 13 March 2014

You can pay so much more money in Hinterglemm and get significantly less for it. Great, friendly service, well designed rooms and everything your small (!) kids would ask for. All located with a great view over the village and direct access to the slopes. You have to be a lover of the salty Austrian cuisine, though. Food is plenty but average.

Highly recommended.

Stayed: March 2014, travelled with family
1  Thank LondonFoxhole
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Isabella S, Verkaufsleiter at Familienresort Ellmauhof-das Feriengut, responded to this reviewResponded 4 April 2014

Dear LondonFoxhole,

thank you very much for your feedback on our hotel!

Already now we are looking forward to meeting you again.

Best wishes and regards,

The Schwabl Family and the whole eva,team

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Reviewed 2 March 2014

The hotel is located in Hinterglemm, near the slopes. You can access the slopes directly from the hotel, woth an easy blue slope next door. Just one lift further is a wealth of other slopes and lifts. The children ski lessons are in the centre of Hinterglemm, which is served by a train organized by the hotel and ski school. Furthermore there are regular buses going between the hotel and the centre.

The hotel itself is medium sized, specifically geared to children upto 12. Young children <4 can spend their time in the nursery, whereas our youngest daughter loved that. They have got several activities, like pony ride, treasure hunt etc etc. All well organized.

Our oldest daughters went to the ski classes in the city centre. Also well organized.

Rooms were large enough, unless you want to spend a lot of time in the room. Then it is too small. Bathrooms were nice, with added feature of a sink at kid's height.

The swimming pool is nice, and as described in other reviews consisting of a large one, and a baby pool (but also large enough to have a football team of toddlers playing around without them kicking each other). There are further play areas, and there is a petting zoo and pony stables to watch the animals.

The food is ok, but not really special. In general lunch is better than the evening meals. However when travelling with small kids, it was sufficient. Also great advantage that when your kid throws a tantrum, nobody even notices it.

One major disadvantage of the hotel was the lack of wifi. Only in the reception area.

  • Stayed: February 2014, travelled with family
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3  Thank worldtravellerTom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anna M, Leiter Öffentlichkeitsarbeit at Familienresort Ellmauhof-das Feriengut, responded to this reviewResponded 13 March 2014

Dear worldtravellerTom,

we want to thank you for your kind review here on Tripadvisor and we are very happy that you could spend lovely holidays at the Ellmauhof.

We would like to point out that we have several room types, all very well described and even with a 360 ° video on our website. So our guests can get a very good impression of our rooms - even before they book.
Concerning the lack of wifi we would like to explain that we do offer internet access in all rooms, but wifi is only available in the public areas of the hotel due to the rays. As a family hotel it is very important to us that the kids suffer as little as possible from electronic smog.

Maybe you would like to visit us again? This would be a real pleasure for us!

With the kindest regards from Saalbach Hinterglemm,
The Schwabl family with the entire team

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Reviewed 28 February 2014

The hotel is very modern and nicely decorated. We had a large room for us parents and the kids had their own king size bed to share.

The kids club and and the ski school was pretty good but nothing really professional, your kid won´t get individual attention for the skiing lessons as the hotel employs only young, not so good, ski "teachers".

The good thing is that we as parents really could have some time on the piste and the kids enjoyed most of the activities.

The restaurant is ver nicely and fresh decorated but they have a huge buffet so theres that little stress everytime everybody wants to eat from the buffet, there is no way around it since the restaurant is connected to the buffet area.

The food is very average(read yeasterdays leftovers) buffet style mixed with ready menus (mostly good to really good).

We fully understand the logic of using the buffet this way, but the price we paid for the week is not reflected in the food for sure.

There are some nice and helpful staff and their are some older restaurant staff who is almost rude in their irritating ways, strange that they employ such different personalities?

All in all a great sunny week with snow and closeness to the pist from the hotel(you can ski in between), we would rate this resort to a 3.5 not mor but since the kids enjoyed it we might consider it for next year, but we will check around more...

  • Stayed: February 2014, travelled with family
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Thank Gourmand24-7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anna M, Leiter Öffentlichkeitsarbeit at Familienresort Ellmauhof-das Feriengut, responded to this reviewResponded 3 March 2014

Dear Gourmand24-7,

thank you very much for your feedback on our hotel here on Tripadvisor.
We are happy, that you and your family could spend lovely ski holidays with us.

Sorry, that you had the feeling that some of our kids club and ski school staff members were not professional enough and too young. We can assure you that they are all qualified for their profession and aged between 21 and 30. Our childcare team is also skilled with pedagogical education as it is required in all „Kinderhotels“ throughout Europe.

When it comes to the culinary lunch offer of the Ellmauhof, we want to inform you that everything is freshly made! During lunch time we offer a large buffet with several main dishes and side dishes such as salads, vegetables, pasta, potatoes, rice and so on. This is mainly used by the guests, who want to make a short stop in the hotel for a quick lunch and return to the slopes right afterwards.
For the guests, who want to spend more time in the hotel, we offer freshly cooked BBQ-dishes or light meals from our WOK.

As we read, your children loved it and want to come again to the Ellmauhof, it would be our pleasure to welcome you again next winter. So we have the
possibility to convince you – as parents – as well from our services.

Kind regards from Saalbach Hinterglemm
The Schwabl family with the entire hotel team

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Reviewed 23 February 2014

We have just returned from the Ellmauhof

This was the 2nd year that we visited the Ellmauhof. I visited with just my 6 year old daughter last year and she loved visiting the stables and we were lucky that a foal was born when we were there. This year my 3.5yrs old daughter came as well.
They spent the morning in the kids club where Lenka made a real fuss of them, this allowed me to have 2.5hrs skiing and get back in time to join them for lunch. Then it was a combination of swimming, stables, pet zoo, toboganning or for my eldest daughter horse riding lessons. The amount of activity available in and around the hotel is fantastic and really keeps children occupied.

The hotel is really safe with my eldest daughter having a room key around her neck like many of the kids allowing her to stay in the play area later in the evening while the little one went to bed.

The quality of the accomodation is fantastic as is the food, no chicken nuggets and fries just lots of nice Austrian food for the kids. The drinks station is a fizzy drinks free zone too , which is a really helpful approach

All of the staff genuinely go out of their way to help you. Special mention to Lenka in the kids club, Anna and Karin who take the horse riding lessons and Sylvia and the other girls on reception. The family owners are normally in and around the restaurant and were happy for me to have someone for breakfast and lunch without any mention of a charge.

The problem now is the girls are expecting afternoon tea and cake everyday !!!. The girls were not too upset when they left as they have made me promise to take them back next year.

You'll notice no mention of the girls skiing. My eldest daughter had some lessons last year and didnt really enjoy it and I expected to be struggling to get any skiing myself this year but such is the variety of entertainment we all managed to do lots of what we enjoyed and most of it together as a family.

A wonderful week

  • Stayed: February 2014, travelled with family
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2  Thank Jimski2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anna M, Leiter Öffentlichkeitsarbeit at Familienresort Ellmauhof-das Feriengut, responded to this reviewResponded 3 March 2014

Dear Jimski2013,

wow, what wonderful words - thank you so much for this great review on our hotel! We are delighted that you and your daughters could spend lovely winter holidays with us at the Ellmauhof. We forwarded your feedback to our staff and all were really happy about it. It is always nice to hear that our service and effort is appreciated by the guests. What a motivation!

We are looking forward to welcoming you again next year already now and send the kindest regards from Saalbach Hinterglemm,
The Schwabl family with the entire hotel team

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Reviewed 4 February 2014

The Ellmauhof is a wonderful hotel that we will definitley be visiting again. There is so much to entertain both adults and children within the hotel and there's the skiing, which is ski in / out. The staff were very helpful and very child focused and the food was excellent and the choice each day was huge.

  • Stayed: January 2014, travelled with family
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1  Thank DaisyTulipNorwich
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anna M, Leiter Öffentlichkeitsarbeit at Familienresort Ellmauhof-das Feriengut, responded to this reviewResponded 18 February 2014

Dear DaisyTulipNorwich,

we want to thank you so much for your kind words and we are so happy that you could spend wonderful holidays with your family.
How great that you want to visit us again - we are looking forward to that already!

With the kindest regards from the Ellmauhof,
The Schwabl family with the whole team

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Reviewed 22 January 2014

Ellmauhof is one of the few hotels where we've returned! We usually change places and hotels everywhere we go. we've been to Ellmauhof in winter of 2008, and returned in summer of 2012.

It got it all: great location, state-of-the art facilities, great food, and above all, amazing service.

We highly recommend Ellmauhof to families with children. It is one of the best hotel in the Kinderhotel network. It has swimming pool for small children, large swimming pool for bigger ones, excelent play areas indoors and outdoors, pet farm with rabbits, which is integrated in a beauiful play area, as well as amazing horse riding facilities. My daughter is and advanced rider, nd she enjoyed a lot the riding experiences at Ellmauhof, especially the jumping lessons and the tracking in the mountains. She also took great riding lessons there few years ago, when she was just a beginner: Ellmauhof has great riding instructors.

Parents can also relax, take a break at the spa, or by the pool... this place got everything!

We would like to congratulate again family Schwabl and their team, and to thank them very much for their hard and wonderful work, we felt at home, and were really spoiled at Elmauhof :)

PS marked the earliest travelling date Tripdvisor allowed, February 2013, which is not accurate. Just I really wanted very much to rate this hotel, and forgot to do it on time...
So, we travelled on December 2007 - January 2008, and on July 2012.

  • Stayed: February 2013, travelled with family
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Thank YCW_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anna M, Leiter Öffentlichkeitsarbeit at Familienresort Ellmauhof-das Feriengut, responded to this reviewResponded 4 February 2014

Dear YCW_11,

wow - thank you so much for your excellent feedback on all your holidays at the Ellmauhof. How great that you came back to us, because your family likes the hotel this much! This means a lot to us.
Maybe you would like to visit us even again? We would be happy to meeting you another time of course.

All the best from Saalbach Hinterglemm,
The Schwabl Family and the entire team

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Additional Information about Familienresort Ellmauhof-das Feriengut

Address: Ellmauweg 35, Saalbach-Hinterglemm 5754, Austria
Region: Austria > Austrian Alps > Salzburg Region > Saalbach-Hinterglemm
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
#9 Family Hotel in Saalbach-Hinterglemm
#17 Luxury Hotel in Saalbach-Hinterglemm
Price Range: £324 - £395 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Familienresort Ellmauhof-das Feriengut 4*
Number of rooms: 69
Official Description (provided by the hotel):
Familienresort Ellmauhof ****SYour Spa, Sport and Riding ParadiseHere at the Ellmauhof the whole family can enjoy pleasant and adventurous holidays. The kids have fun at the daily child care from 1 year with lots of funny activities and the parents have time for themselves in order to enjoy beautiful holidays in the idyllic and at the same time exciting mountain scenery of Saalbach Hinterlgemm.Ellmauhof's highlights:- daily child care from 1 year- funny and adventurous mini, kids and teens program in summer & winter- professional riding school for beginners and advanced riders- indoor pool with tunnel slide- spa and vitality world- massages and beauty treatments- Ski course for the little one between 3 & 4 years in the winter directly at the hotel- lots of kids facilities such as: Adventure Gipsyland, Mini farm house, indoor petting zoo, 2 big playing areas, beachvolleyball area, football area, chill lounge with play station, nintendo wii, darts, billard, etc.- Cosy winter garden- wine cellar and a la carte restaurant RosslStube- and much much more! ... more   less 
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Also Known As:
Familienresort Ellmauhof-Das Feriengut Hotel Hinterglemm
Feriengut Hotel Austrian Alps

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