We stayed at Daxer for a weeks Ski in January 2013 for my sisters 30th. The trip itself was brilliant, however the overwhelming feeling of the hotel is that of complacency. It could do a lot more to make it 5 star rating as opposed to 3.
To concentrate on the positives;
1)The location is great in terms of proximity to the lifts. Once you get your ski boots on in the boot room on the ground floor of the hotel it is an relatively effortless 2 minute walk to any one of 3 gondolas. This is in contrast to other ski resorts where the walk to the lifts is more effort than the skiing itself.
2) The rooms and private bathroom are clean and more than adequate size for a couple.
3) The breakfast buffet is a great start to the day. There is anything you could want for breakfast/ really good hot and cold options and really tasty coffee.
4) The majority of the staff are very friendly and helpful.
5) Affiliation with a quiet ski hire shop next door meant getting any gear you needed was really easy, and I think they gave a discount.
I don't like dwelling on negatives however there were a number of things I feel could be improved with Hotel Daxer to fulfill its potential. There is nothing particularly bad about the hotel, but it should do more to make the guests spend more time in the bars and restaurants. The hotel has its own apres ski bar which is a good addition, however the bar rarely had any atmosphere. Although it may have been a quiet week in the resort , the hotel was at capacity and the lack of an alternative recognizable Apres bar at the foot of the Smitten lift and no other social area should mean that the bar was full. Ultimately, by the end of the week I got the impression Daxer didn't want its guests to spend too much time in the bar as they wanted to get them in and out of the restaurant quickly so the kitchen could close and the staff could go home.
Another negative was ordering your evening meal at breakfast. Although this isn't a massive issue it is difficult to decide what to eat 12 hours before you eat it. The meals themselves were average but the excellent salad bar made up for this.
Another slight gripe was that you had to be seated for the evening meal by 8 o'clock or the kitchen would close, this was restrictive if you did have a few drinks straight off the slope, and we missed our meal one night because of this.
The early meal would not have been a problem if the hotel offered a bar area with some atmosphere after dinner. Once the kitchen closed you essentially had to leave the restaurant. Although you could have supposedly stayed and ordered some drinks at your table you got the impression that the staff wanted to close and head home, there was no music and most of the lights went out. This was frustrating as it meant you had to head into Zell am See town (20 minute walk) for any evening entertainment. This is where I describe the hotel as complacent. They should make more effort to keep guests in the bar area and ultimately spending money. All it would have taken was some music to create an atmosphere where people want to socialize. As it happens a few great nights were had in the village but you would hope that a hotel sleeping over 100 guests would want to have a bar that stays open later than 2030 where people can have a bit of a crack in.
Overall I would recommend the hotel as a good value functional base for your skiing trip in the beautiful resort of Zell Am See. However don't expect any of your best memories from your trip to happen in the hotel as they don't appear to want you to.
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- Also Known As:
- Gartenhotel Daxer Hotel Zell Am See