This hotel has a huge potential to give you a good and pleasant stay, but it always misses smth.
At a first glance a location may look very good, but as you stay you understand it's not that good. It's pretty close to Trass X-press, but still you have to travel with your gear rather a way to get there.For some people that wouyld be nothing, but someone who dislike to walk a lot with the gear may find it troublesome. Anyway you can chose to take 16th slope, which is very close, and go down to City X-press. Returning home can also be a quest. So happened that blue 12th slope was closed all our stay, so our only option was two black slopes (14 or 13) and a lift (never ever!!) so keep it in mind.
It's too far away from the center and any shops and groceries, and getting transportation may be tricky at times. Going down is ok, but way back was a real downside.
As for me, I would choose smth close to City X-press next time.
Lobby, restaurant and public areas were good, but the room was too small and too simple to my taste and to the price.
Bathroom was ok. Only disturbing thing was a light activated by movement sensor. It kept on when you want it off and went off when you are in, not always immediately reacting to your waves.
It worth mentioning that there was no minibar and no fridge in the room. That was really bothering as I had to keep my beer and medicines at the so called balcony which is actually a shared terrace. So my beer was once stolen and my medicine was twice frozen to ice.
And you've got no teakettle in the room. Our friends asked some hot water at the bar and were charged EUR3,50 next day. That was surprising.
You get a storage for skis in a separate building (good), storage for boots at the back exit. This last is a good thing, the only but is a smell there. They might think of some resreshment solution.
The spa is worth mentioning. It's great. If it had a little pool with cold water, it would be a spa of my dream. It's a pity we've discovered it so late. But if you are going to visit it, be prepared, some guests can appear there absolutely nude.
The bar is working not all the time, has some long breaks at a day time. The choice of beer is poor which is disappointing for such a beer country.
It's normal. But it could be better. If a personnel is busy with smth or someone, you'll get no attention and that's not right, it bothers. And often you wait a way longer than you should.
A disappointment was a New Year dinner. It was a real mess, which wouldn't be with a proper communication.
Daily room keeping could also be better.
Anyway one guy at the reception was very pleasant, so he shifted personally a whole service level up by a point )))
Everything was very good, quality and choice. A real pleasure was fresh juice at the breakfast. Coffee was very bad.
Guys at the hotel, if you read this, anyway thank you for your efforts. Please use this straight feedback to make you place much better - it takes such small thigs to do.
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