We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Uber Service”
Review of Hotel Berner

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Hotel Berner
Ranked #12 of 43 Hotels in Zell am See
Certificate of Excellence
Dublin, Ireland
Level Contributor
76 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“Uber Service”
Reviewed 19 January 2009

Hotel Berner is what customer service is all about ... the warm reception starts from the moment you enter where you are greeted with a 'welcome-drink'. This continues throughout your stay with the 2 brothers who own/run this family hotel making you feel part of that family!

We ate in the restaurant each night of our week long skiing holiday and the quality was the best we have experienced in Austria.

Nothing is too much trouble to the staff and the service they provide appears genuine rather tan the 'have a nice day' cliched service that you get at many other hotels.

  • Liked — Service, location and food
  • Stayed January 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank ihanney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

187 reviews from our community

Traveller rating
    154
    22
    7
    3
    1
See reviews for
51
102
2
2
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (41)
Date | Rating
  • Arabic first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Buckinghamshire, United Kingdom
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 16 January 2009

We arrived in Zell Am See in snow which set the tone wonderfully for our family Christmas holiday!

The welcome at The Berner was warm and genuine and the brothers and their parents (over the festive days) could not have done more to make our holiday more memorable.

The traditional entertainment laid on (Christmas Eve and Christmas Day) was excellent and the Christmas present for each room was a lovely touch.

The food was of a very high standard with enough choice to suit all differing tastes and the quality was maintained throughout the whole time we were there.

The staff were all delightful and the traditional costumes worn at all times added to the atmosphere in the hotel.

The bedrooms were spotless with everything you would expect to find in a hotel of this quality.

Convenient to the town and slopes, the Berner hotel should be blowing its own trumpet more and that is the only criticism, if you can call it that, their website does not really do the hotel justice.

We would definitely return and that is something we very rarely do anywhere!

  • Liked — Quality and cleanliness
  • Disliked — To find a fault would be nit-picking!
  • Stayed December 2008, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Silvercloud06
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Swansea Wales
Level Contributor
39 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 7 November 2008

My husband and I took our two young grandsons skiing for the first time and how fortunate we were to have chosen the Hotel Berner for our stay! This was before websites, and since then, we have been overseas with my husband's job, so this is the first opportunity to write. We had a wonderful week, our grandsons loved the teddy bears (we have since sent a Welsh bear to join the family) and the two boys were treated as though they were part of the Berner family. Everything was so comfortable, and everyone so friendly. Our rooms were warm and comfortable, the food was delicious and nothing was too much trouble. Oh, and our grandsons, then aged 11 and 7, learned to ski and were experts within days, doing runs I wouldn't even think of! On our return from the slopes, there was always someone to ask the boys all about their day and how they were enjoying the skiing. So much personal interest was taken in the children. We have kept in touch and would love to return during the summer months to walk in the area, now that we are past our skiing days! Thank you Family Berner for making our holiday so very memorable. From Jill and Paul Usher and Daniel and Jasper

  • Liked — Comfort, hospitality, warmth
  • Disliked — Nothing
  • Stayed March 2003, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GrandmainGower
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Zell am See hotels
0.3 mi away
Hotel Tirolerhof
Hotel Tirolerhof
#1 of 43 in Zell am See
5.0 of 5 bubbles 977 reviews
0.4 mi away
Hotel Salzburgerhof
Hotel Salzburgerhof
#3 of 43 in Zell am See
4.5 of 5 bubbles 320 reviews
0.4 mi away
Grand Hotel Zell am See
Grand Hotel Zell am See
#9 of 43 in Zell am See
4.0 of 5 bubbles 553 reviews
Show Prices
Show Prices
Show Prices
0.2 mi away
Hotel Stadt Wien
Hotel Stadt Wien
#2 of 43 in Zell am See
4.5 of 5 bubbles 374 reviews
0.3 mi away
Hotel Seehof
Hotel Seehof
#8 of 43 in Zell am See
4.5 of 5 bubbles 328 reviews
0.3 mi away
Romantik Hotel Zell am See
Romantik Hotel Zell am See
#7 of 43 in Zell am See
4.5 of 5 bubbles 360 reviews
Show Prices
Show Prices
Show Prices

Been to Hotel Berner? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel Berner

Property: Hotel Berner
Address: Nikolaus-Gassner-Promenade 1, Zell am See 5700, Austria
Phone Number:
Region: Austria > Austrian Alps > Salzburg Region > Zell am See
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Ski-In / Ski-Out Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#5 Romantic Hotel in Zell am See
#6 Ski-In / Ski-Out Hotel in Zell am See
#9 Spa Hotel in Zell am See
#9 Luxury Hotel in Zell am See
#13 Family Hotel in Zell am See
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Hotel Berner 4*
Number of rooms: 36
Official Description (provided by the hotel):
Superb location, quietly situated - 100m to the next cable car - ski back to the hotel, yet you're just a five-minute walk from the pedestrian area and the lake. Spacious and elegantly furnished lounge and restaurant area. Comfortable rooms with balcony, partially lake view. In winter, there's no more exquisite pleasure than the heated open air swimming pool (30C) with indoor entrance, Turkish bath, sauna, sun terrace. Private car park and garage. Excellent cuisine, including vegetarian dishes, choice of menu with various buffets. Come and spend a superb holiday at the cosy, family run Berner with its special international flair. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Ebookers, Agoda, Priceline, TripOnline SA, Booking.com and Cancelon so you can book your Hotel Berner reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Berner Hotel Zell Am See

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing