We booked the Tirolerhof on basis of good reviews ....unfortunately our experience was disappointing.
The Good Stuff - Zell am See beautiful/stunning. Hotel in good location well within walking distance of everything. Hotel has nice interior & spa facilities. Hotel very clean & the staff pleasant (although they clearly, whilst remaining pleasant, don't like their hotel 'criticised'). Wolfgang's guided walks are fabulous. Hotel 'beach' nice (bit too far away- 15 min cycle ride).
The Not so good stuff -
Too much difference in quality between new rooms & older rooms.
Food ranges from good to odd! Meals are 4-5 courses but some food is too 'fussy' with weird combinations & I am used to eating out. Please simplify your food & more traditional (simple ) dishes. Also restaurant could be lovely with a few more design touches & not having to sit in the same place for every meal it then becomes a canteen. I've never bring to a hotel that does that. And don't put water on my table and charge me for it, it doesn't feel nice I then feel like you just want money from me.
No real outdoor spaces in hotel to relax (all very small & crowded). Private hotel beach nice but a bit too far away.
Started badly - booked a junior suite & standard room. Then emailed to say could we upgrade standard room. I think they thought we wanted a free upgrade (I didn't) & stated politely there were no more suites available. There were we checked on their website & contacted Thomsons & paid to upgrade second room. Didn't feel good to be politely misled!
Prior to arrival I emailed twice (no response to first email) to request a view (part of why we tend to book suites) & more importantly quiet rooms as we're light sleepers. Got mo tsdpknse evdn though they avknowledged theyd hot emails on arrival. Our suites were on 1st floor opposite another hotel/car park (not a great view) & below was Tirelhofs garage/stores where all their deliveries (every day & very early) take place as well as staff wheeling in/out noisy carts & taking their breaks (smoking/talking loudly) not what I
expected for price we paid & suites in a 4 star plus hotel! When we checked in we asked for rooms to be changed & were told politely without any warmth they couldn't do anything as they were fully booked. A bit like the email saying no suites I could see there were clearly rooms that hadn't been checked into as yet! We put up with it for 1 night until we realised the noise level it was horrible & would (& did) potentially spoil our holiday. Only after getting Thomsons representative to push & our suggestion of any room instead of a suite did they offer us
anything else unfortunately the rooms (albeit smaller were nicer
& in new part) were near main road. What bothers me more was the lack of understanding or caring that a £4K week holiday can be marred by a bad room! Paying for a suite & getting a bad room in a 4 star plus is not ok in my book. We bought earplugs as doors needed to be kept open it was so hot & hotel has no air con. If noise bothers you don't stay in room 126 or 125 best views/quiet rooms 325/326. It's a pity because had the bothered to take in our request for a quiet room & being more considerate of how it was impacting our holiday it could have been a different experience.
- Official Description (provided by the hotel):
- The Tirolerhof is a quietly located spa hotel in the centre of Zell am See, at the foot of the Schmittenhohe mountain and only a few steps away from Lake Zell.The newly renovated Elements Panorama Spa on the fourth floor offers a wide range of wellness applications and beautiful views of the mountains and the lake.Bathing and sauna pleasures are also offered in the 1,000 m² Tirolerhof Aquarena, which features a swimming pool, a Jacuzzi, a relaxation room with water beds. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, TripOnline SA, Hotels.com, Evoline ltd, HotelsClick, Ebookers, 5viajes2012 S.L. and Cancelon so you can book your Hotel Tirolerhof reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Tirolerhof Hotel Zell Am See
- Tirolerhof Zell Am See