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“Wonderful ski holiday, almost perfect”
Review of AlpineResort

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AlpineResort
Ranked #31 of 42 Hotels in Zell am See
Reviewed 8 February 2014

After reading other reviews on here I had some reservations about the hotel (we booked an all inclusive package ski holiday with Thomson). I needn't have done, it was fantastic. Our room was very spacious, comfortable and spotless. It was actually nicer than it looked on the website pictures. The food quality was very good - the buffet dinners were probably better than the set menus. Dinner service was very efficient - almost too fast, no breather between courses! Breakfast was plentiful with a wide choice. Thanks to previous reviews we knew there was no kettle in the room so we took our own. Drinks are not part of the package (even water) but you can safely drink the tap water in the bathroom - we did so all week with no problems. There is free tea/coffee at breakfast only. The interior of the hotel is completely smoke-free, in bedrooms and public areas - like in the UK you have to go outside to smoke. The pool/spa area is lovely but very small, so it can quickly get overcrowded. The jacuzzi is only big enough for 1 person at a time (a couple can squeeze in together if they're not too large!) and if you get 5 or 6 children in the pool it becomes too crowded to swim and not very relaxing. It's luck of the draw - one afternoon we had the whole pool to ourselves, and there was one day where I wanted to swim but it was too busy. Childrens' dinner is served early (6.30pm) so that's a good time for a peaceful swim.

The location of the hotel is perfect for skiing, straight out onto the slope. The boot locker room is really well organised, and has heated racks to put your ski boots on. The hotel says it is 'ski in/out' and it is possible to get all the way from the top of the mountain back into the hotel door. However this route includes black runs - if you are a beginner like me you will need to finish your skiing by the plateau and return to the hotel on the Traasexpress cable car - sit back and relax and enjoy the lovely views.

Hotel staff are wonderfully efficient, friendly and polite. They all speak excellent English but were happy to let me practice my (rubbish) German.

  • Stayed: February 2014, travelled with friends
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2  Thank Oasisgirl80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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32 - 38 of 146 reviews

Reviewed 2 February 2014

We stayed here for a week at the end of January with Crystal. Many aspects of the hotel are fine. The location, standard of the rooms, dining facilities and lounges is good. The food itself was also good but it was in relation to the provision of water that we found a major downside - 500ml of tap water costs €2 and 700ml of mineral water €6. The good news was that the latter was free when we spent €37 + on a bottle of wine. This with holding of water stretched to the swimming pool and sauna area where one 1 litre caraffe and 6 50ml plastic glasses were provided each day for circa 40 users per day.

Although the swimming pool is fine, the spa area is disappointing with a jacuzzi which would be suitable for a domestic situation and comfortably seats two. Likewise the turkish bath is just for 2 and somewhat claustrophobic. There is also no relaxation are directly associated with the spa area although there are chairs around the pool but they do not provide relaxation due to the noise of children enjoying themselves.

The final area of poor service related to their inability to offer any form of breakfast or even a hot drink - one filled with a thin slice of luncheon meat and the other a thin slice of cheese. There was also an apple and a small boxed drink. This was well short of quality of the breakfast for which we had paid.
This same formula was used for feeding those unfortunates who arrived late. At better hotels trays with cold food on plates wrapped in foil together with hot drinks in flasks are provided.

This not an hotel that goes the extra mile for its customers. It is towards the poorer end of the flexibility and customer focus spectrum - I will not be going back.

Room Tip: Ask for a room overlooking the nursery slope
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  • Stayed: January 2014, travelled with friends
    • Value
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2  Thank cregyhil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 January 2014

We decided to go for a week’s skiing after Christmas 2013 and through the New
Year period – which we thought would be a good way to end 2013, and it was.
Deciding on Hotel Schwebebahn wasn’t…

This 4 star hotel is definitely one of ‘two halves’ - some things are quite ok for a hotel of its grade, and some things simply don’t make sense.

The first half:
• For a skiing holiday in Zell am See you simply won’t get a better located hotel for access to the main lifts as you have direct access to the piste from the hotel’s boot room and from there you can ski (or walk) to the 3 of the main resort lifts.
• The staff are polite & attentive.
• The hotel has obviously had a significant amount of money spent on certain areas recently (more about that later).

The worst half:
This hotel is being offered as something it isn’t. There is a saying in English ‘’All fur coat, and no knickers’’ and that describes this hotel very well.

Rooms
We paid a substantial amount extra to have a high grade room with balcony. We were given a room at the back of the hotel which although had been recently refurbished nicely, didn’t have the balcony that we had paid for. When we asked for a room of the type booked, we were shown a room of significantly lower quality than the original room assigned to us – we declined the room and stayed with the original room.
There are no coffee/tea making facilities in the rooms, or ironing facilities (in the hotel). From the rooms other to ours that we saw, a lot of the rooms are due for refurbishment.

Facilities
There is a pool and a sauna/steam room at the hotel. The sauna/steam room is only open for 3 hours a day (16:00 til 19:00) which is limiting and also means it gets very busy as the steam room can only fit 2 people in it.

Location
The hotel is located a short walk from the end of the 71 bus to/from Zell am See but note the bus stops running at 17:50!!!!! So then it’s either a taxi at about 12.00 euros or a long walk up a VERY steep hill.

Food
The half board option that we were obliged to take at the time of booking should have at least given us some relief that after a long day away from the hotel, we could (in theory) rely on good food in the evening.
Other Trip Advisor reviewers have commented on the food also, so here are my views:
The restaurant is segregated into those who have table linen and napkins on their tables, plus a full cutlery set laid up (along with water and wine glasses), and those who had no table cloths, and just a paper place mat & linen napkin, wine glass and a knife and fork – can’t quite figure this out but just rather glad I was not in the second area – it really gave me the impression of a motorway service station. Both areas received exactly the same food.

Breakfasts
Good if basic. Eggs, eggs and more eggs, with a good selection of cheeses and cold cuts. Be prepared to wait if you want toast as they only have 2 domestic 2 slice toasters for use.

Dinners
Soups – These generally consist of a choice of a clear bouillon type soup and one other with a slightly thicker consistency.

The starter Salad bar is good as long as you get there soon after the restaurant opens for evening service at 19:00. If you leave it much later than 19:30 then things start running out and can be slow to be replenished. It’s a good basic salad bar.

Main courses – I have to be totally honest here, There was not one main course for the entire week that I would consider worthy of a 4 star hotel and this includes the ‘Gala Dinner’ on New Year’s Eve ( more later on this one). On a number of occasions, we had to pick our evening main course AND SOUP, at breakfast time and even from a point of food waste control from the restaurant this didn’t make sense as the food was that basic and slow it could have been cooked to order.

Desserts – Now these were for the most part good. Sometimes you had a selection of mini patisserie and Austrian delicacies, and sometimes it was a measly coffee flavoured mouse served in a Jam jar (chefs prerogative for design, obviously).

The Gala Dinner (New Year’s Eve). Now this could have been a great success had the hotels plans for the evening been communicated to the guests in advance as people could then at least have made the decision to attend or not, and those who were attending would have all been seated at the same time rather than coming along at their own convenience as per a normal dinner service. As it was the miss-mash of arrival times obviously put the kitchen under great strain as it took 2 hours (21:00) from us being seated at 19:00 to get 2 of the 7! Courses to our table. None of the food was particularly freshly prepared, and it was obvious from the skin that formed on the risotto that it had been held under a servery heat lamp for some time. All portions were small.
After complaining to our Waiter (lovely chap) and the owner’s wife (awful woman) about the speed of service our main courses finally arrived at the table 3 hours after being seated. The saddle of veal was incredibly salty and the vegetables were too tough to eat so we got up and left.
There was live music playing through the evening, and the gentleman was quite happy crooning away playing his organ, but he would have been more sorted to some working man’s club as he was clearly out of his depth as well as being out of tune.
This event organised by the hotel could seriously have ruined our New Year’s Eve had we not decided to abandon the hotel and go down into Zell am See itself.

All in all, I would definitely return to Zell am See, but would not recommend this hotel to anyone regardless of its location.

  • Stayed: January 2014, travelled as a couple
    • Value
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3  Thank Ceri B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 January 2014

My initial experience with this hotel is not as good as I would have hoped. My partner and I had arranged a 'comfort package' with our travel agent which included a balcony and mini-bar. There was neither in our room and when I pointed this out to the receptioniste who spoke no English, she referred to her manager who had her show us a clearly inferior room. We were tired from the journey and didn't want to start our holiday off with problems so accepted our original room.
The room itself was good and had recently been renovated. We had great views of the piste and mountain. Leaving the window open for fresh air is not a good idea when the snow machines are on but the room could get quite stuffy.
Having a 'comfort package' meant that we got a seat by a window in the restaurant with a stylishly laid table. Less stylish was being obliged to order your evening meal (including soup) during breakfast, especially as these meals were generally simple and of inexpensive ingredients. It was a pity the hotel hadn't communicated that the 7 course new year gala dinner was to take all evening and our request to speed the meal up (as we had other plans for the evening) fell on deaf ears. We were obliged to leave half way through. A bottle of wine with your meal is hideously expensive.
The location was great. Access to the pistes through the tunnel under te car park and heated locker room was well thought out.
The sauna and pool facilities were only open between 16:00 and 19:00 rather disappointing. Most staff were attentive but the hotel (management) was generally inflexible. We were told by the owner's wife that we would have to wait till lunch was over if we wanted a drink from the bar. ten minutes later the receptionist had no problems finding some one to sell us a drink. Wifi is only available in the lobby and having all the guests sit there in the evenings using it, gives the place a little atmosphere.
We loved the location and enjoyed Zell am See so much that on the last day my partner looked into alternative accommodation for our next wintersport holiday.

  • Stayed: January 2014, travelled with family
    • Value
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2  Thank Richard F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 January 2014 via mobile

This is an excellent family run hotel

We stayed 1 week with our two kids and had a fantastic time.

Highlights include 7 course New Year's Eve banquet.

Spa with pool, jacuzzi, sauna, steam room.

Great little après ski bar

Great food and service

Ski rooms for boot and private lockers for skis

Ski Rental bottom of hotel

Family run so they take personal interest in their guests and ensure everything runs smoothly.

This hotel is very hard to beat for family skiing.

Stayed: January 2014
1  Thank DublinerA1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 September 2013

We returned from this hotel on 7th September, having travelled with Crystal. My Mum and I were travelling with my seven month old son and chose the hotel because it looked very child friendly.

The hotel is located about 2km uphill from the centre of Zell am See. We liked the location as Zell appeared quite busy and crowded. With the Zell am See card the bus into town, or to Kaprun cost 1 euro each. We had a great time visiting the Kitzsteinhorn and using the cable cars.

When we arrived at 1.45pm our room was not ready and there was nowhere local to get lunch. However when we returned to the hotel at 4pm our room was ready. It was a good size with lovely views and very clean. The only downside was a lack of bath, which would have been useful with the baby. We were provided with a travel cot that had seen better days and would not have been suitable for an older baby.

We enjoyed the food; there was certainly plenty of it. We were given a table in a very quiet part of the dining room. We did ask to be moved to a table nearer other families but the hotel wasn't keen and the other guests were very patient with my baby when he decided he wasn't going to sit quietly during meals.

We checked out 5 minutes before our transfer was due, not expecting to have anything to settle. We were very surprised to be given a bill for 84 euros for the use of the cot. We contacted the rep who said that this was acceptable under the Crystal terms and conditions. If I had known this before I might have brought our own travel cot, or at least requested a cot in a better condition. This does seem very expensive when I provided all food for my son and the linen was not changed during our stay.

Overall we had a lovely holiday, enjoyed the fabulous scenery and would recommend the hotel.

Stayed: August 2013, travelled with family
1  Thank Gillygirl13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 September 2013

Chose this hotel due to Thomson customer feedback and because as it was all-inclusive, family friendly and included Zell/Kaprun Summer Cards giving free access to surrounding amenities.

Travelled as a family (2 adults, 2 children). Arrived at the hotel at lunchtime after an early morning flight. Was disappointed and annoyed to be told that the all-inclusive package did not began until 3pm. We accepted this due to tiredness and hunger and were led to the outside terrace to eat where we were met with stunning views of Schmittenhoe and passing cable cars. It was beautifully quiet, sunny and relaxing and we soon forgot about our initial disappointment. We had a small soup (no bread) and a cake with an apple juice each but more fool us for not asking the price! We were later charged a total of 58 Euros for this lite lunch!! What a rip off! On questioning this at reception, we were told 12 Euros each was the price for a 2 course lunch even though we weren't given a starter and main meal. Plus 10.80 Euros for 4 apple juices. They would not budge - SHAME ON YOU HOTEL SCHWEBEBAHN, all-inclusive is all-inclusive. We have never been to a resort before where we've paid 1000s for all-inclusive to be told it starts a few hours after you arrive!

That said, the rest of the holiday was fab.

Our room was a spacious airy room (junior suite) with a large balcony and fabulous views. There was even a porthole window giving a view of the Sonnenalmbahn cable car climb behind the hotel. The room was quiet at night and serviced everyday as soon as we left for breakfast.

We were given a set table in the restaurant but requested to be moved to a window table which was accommodated after a couple of days. The staff were very helpful and friendly and the maitre d' was fab with the children - entertaining them with his wide knowledge of English tongue twisters and making them laugh.

The food was delicious although there wasn't a wide choice. At breakfast there was the usual continental fare but a lack of croissants, lots of cooked eggs but bacon was scarce. Being all inclusive we were asked daily if we wanted a packed lunch from the breakfast buffet or to eat in the restaurant. We chose to take packed lunches but the cheese/ham rolls did become a little repetitive. Also we chose our evening meal at breakfast from a choice of 3 mains, one of which was vegetarian, which were freshly cooked, served at the table and always delicious. There was plentiful breads and salads and also a soup each evening. Desserts were also gorgeous. Some nights we had a gala dinner where we could help ourselves to a wider selection of food - much like the style of all-inclusive hotels in Minorca, Tenerife, etc. On the whole the food was very tasty but lacked choice for fussy eaters like my son or those who eat little meat like myself.

Each afternoon 4-5pm was afternoon tea on the terrace but there was no choice, we were just served a cake. This said, the cakes were always delicious. I read that children could also have daily ice cream at this time but I never saw any.

We were lucky in that the weather was excellent during our 10 day stay and so we got up early and went out to do one of the many things Zell or surrounding areas had to offer; cable cars, walking, lake trips, hiring bikes, white-water rafting, day trips to Leichtenstein Gorge, Salzburg, Krimml Waterfalls etc. and would return to the hotel for late afternoon for a rest on the sun loungers whilst the kids went in the indoor small pool.

I read that there were activities run by the hotel such as guided walks, trip to a nearby farm etc but I didn't see or hear anything about these and there is so much to do in the area anyway that we didn't need these.

The hotel only has a small bar in the lobby area with a few chairs so if you like a chill in the bar in the evening you would need to head there straight after dinner.

The hotel is a long, steep climb out of Zell (around 2km) on a winding road and takes about 20 mins downhill and 40 mins uphill. Not for the fainthearted! There is a local bus service just a minute from the hotel that runs twice an hour (takes 5 mins) and is fairly cheap if you show your Summer Card. However, this stops just after 6pm so we tended to stay at the hotel in the evenings. Again, I read that the hotel offers a free shuttle bus but guess what? - we never saw this!

On the whole (despite the odd gripes) we had a fantastic holiday in an amazing resort with such a lot to offer. I looked at many other hotels around the resort but would choose ours owing to the wonderful, peaceful setting and tasty food. The kids are already asking to go back next year.

Room Tip: Hotel is surrounded by scenery so a good view should be had from any room. Junior suites are large...
See more room tips
  • Stayed: August 2013, travelled with family
    • Value
    • Location
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    • Cleanliness
    • Service
1  Thank Stedots
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about AlpineResort

Address: Schmittenstrasse 125, Zell am See 5700, Austria
Region: Austria > Austrian Alps > Salzburg Region > Zell am See
Amenities:
Bar / Lounge Restaurant Room Service
Hotel Style:
#24 Luxury Hotel in Zell am See
Price Range: £95 - £298 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — AlpineResort 4*
Number of rooms: 64
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Also Known As:
Schwebebahn Hotel Zell Am See

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