I stayed here for one week in February with my 11 year old daughter in a twin room.
The hotel is family owned and run, so is very friendly. All the staff seem to work on the ethos of looking after us ... you can't really ask much more than that.
We only speak English and most staff spoke excellent English. We had no problem communicating.
The room was a great size for the two of us with seating area and a balcony over looking the valley. There was plenty of storage space. It was cleaned well and there was a turn down service each night. The cleaner was really friendly.
We had a half board package. The meals were excellent. Both my daughter and I enjoyed the variety of the food and the choices that were available each night. The staff in the restaurant and the bar were fabulous.
The hotel is at the bottom of the Grosse Karbahn lift. There is a flight of stairs to this lift. There is also the junction in the Hochgurglbahn I and II cable cars nearby. Therefore, from a skiing perspective the location is fantastic. You can catch another cable car to the Obergurgl ski domain.
In this area of Hochgurgl, there are about 6 hotels with restaurants and 2 ski shops. Nothing else. If you want to go into Obergurgl town during the day it is easy to catch the Hochgurglbahn to the base and then get the shuttle bus into Obergurgl. After 4pm, you will either need to drive or get a taxi.
We loved it and we would chose to stay here again.