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“A fantastic luxury hotel for a perfect family ski vacation”
Review of Hotel Bergwelt

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Hotel Bergwelt
Ranked #2 of 33 Hotels in Obergurgl
Certificate of Excellence
Isle of Man, United Kingdom
Level 2 Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“A fantastic luxury hotel for a perfect family ski vacation”
Reviewed 14 April 2014

Nothing less to say about the Bergwelt than “amazing”!

We travel around Europe every year for ski vacations, and never understood why people come back to the same place when there are so many options to explore. But the Bergwelt as a hotel and Obergurgl as a resort made us understand, and we already booked our return to the Bergwelt for 2015.

Service: seems to be the motto in the Bergwelt. Staff at all levels and areas of the hotel were friendly, helpful and willing to fulfil any request just to make our stay more enjoyable. Be it the greeting with a drink upon check-in, bar and restaurant staff with an A-class service, rooms that were left immaculately clean everyday upon our return from the mountain, bar staff, child care and the list goes on and on. Service was 5-star and beyond at this hotel.

Facilities: similar to service, the Bergwelt facilities present a magical balance between fine luxury and attention to detail, yet in a very homey comfortable ambiance. The spa is first class, with indoor and an outdoor heated pool that were a major attraction for the family after a long day of skiing. The Bar is great, very stylish, yet inviting and cosy. And our room was one of the best we’ve been to in years overall, the best ever compared to other ski vacations. We had the C2 suite for a family of 4 (2 adults, and children aged 4 and 9). The room was modern, fresh and beautifully designed, with a partition for the parents’ area and 2 beds in the living area for the children. It wasn’t huge in terms of space, but fitted perfectly for purpose, including an area to hang ski cloths, etc. We were shown a larger room on our floor, which also looks great, including a kitchen area and lounge, but we will probably stick to the C2 next year also – it’s our favourite.

Dining: food at the Bergwelt is amazing. Breakfast had all the choice one can ever imagine, sending us all to a great day on the slopes. And dinner was beyond our wildest expectations – endless variety of themes, and options every night. The food was fresh, and we had vegetarians and meat eaters alike in our party, all enjoyed the great variety and new dishes and options every day.

Obergurgl: about an hour’s drive away from Innsbruck airport (a little under 100km), a beautiful little resort. If you are looking for wild nightlife and apre’ ski, this probably isn’t the best choice. However if you are into a family skiing holiday with kids, it’s perfect. Small enough to walk everywhere, upscale but not pretentious, the best snow in the Alps probably because it’s one of the highest resorts. For children and beginners, it’s probably one of the best resorts, with a great ski school and a wide variety of easy and intermediate slops. For more advanced skiers the choices are not endless, but there is a lot of good off-piste and nearby Hochgurgel that is linked with a gondola provides many more great runs. We had in our party skiers of all ages and levels of ability – from first-timers (4, 7, 9 year-olds and adults), to advanced skiers (who also had the option of going to nearby Solden for the day). Everyone had found themselves and had the best time.

So for us – we are already counting the days until we return to the Bergwelt again.

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A word for those travelling without children: We travelled to the Bergwelt together with other families (with children ranging from 3 years-old to early teens), and see it as our parental duty to mind our children, keep them well-behaved, polite and to never interfere or intrude on other guests’ vacation time. Sadly, some parents seem to forget this duty when going on holiday, and it frustrates us also at times when parents do not control their children. However, children do speak, like to run around and can at times be a bit louder than adults when excited. Unforgiving adults who seem to constantly look around for reasons to get annoyed by children should also relax and be more understanding (for their own benefit of enjoying their own vacation, first and foremost…).
Having said that, some parents should probably control their children more (as a general rule), but the Bergwelt does not deserve any negative criticism whatsoever in that respect. The staff and hotel actually do everything within their power to maintain the luxury/family-friendly balance, and it works. Children have their own play areas, a kids club, separate dinner, activities before, during and after dinner and more. The wellness area does have a bottom floor for adults only (which is fantastic), and when we were at the common spa area (with indoor and outdoor pools, Jacuzzi, etc.) all the children (others, although I would like to think that ours’ also) were very well behaved and never bothered anyone. This extends beyond the wellness area to the rest of all hotel common areas.

Room Tip: The C2-Category rooms are modern, They were perfect for us. Other rooms are larger, and also very n...
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  • Stayed January 2014, travelled with family
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Helpful?
9 Thank bikerziv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Traveller tips help you choose the right room.   Room tips (33)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
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  • Russian first
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  • Any
English first
London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 13 April 2014

This is an outstanding family-run, family-friendly hotel, ideal for a family skiing holiday. From the minute you arrive to the minute you leave, every detail is taken care of. The staff can't do enough to make sure your every need is covered. This was our second visit to the Bergwelt with our two boys aged 5 and 7 and we will definitely be back. We stayed in a room with two bedrooms and a lounge, ideal for families of young children - worth the extra cost for the space. Tastefully decorated and incredibly comfortable beds after a day of skiing. Every meal catered specially for the kids with fresh, healthy food. The breakfast buffet is extensive and delicious with everything you could want including fresh squeezed OJ, eggs/omelettes cooked to order, crepes, and everything else you would usually expect to find - meats, cheese, fruit, cereal, etc. The ski school in Obergurgl is great for kids and if they tire out they can play at the Kids Club with the delightful nanny while mom and dad get some extra time on the slopes. Our routine was to pick up our boys for lunch and come back to the hotel (kids eat free - half board for the adults). Then back on the slopes for the afternoon runs. A delicious afternoon tea of cake and savoury food served from 3-5. Then down to the spa area to split our time between the indoor pool, gorgeous outdoor pool, hot tub, and selection of saunas, with family friendly and adults only areas. The kids were fed at 6pm by the nanny (or could join us in the restaurant) and then off to kids club while mom and dad had a peaceful and delicious 7 course dinner (we gave up by day 3 and only had 4-5 courses - hard to do as the food and selection is fantastic, and we are pretty serious foodies). Staff were universally attentive, friendly, and helpful. The atmosphere strikes a great balance between quality and sophistication while remaining friendly, welcoming, comfortable and child friendly. It really feels like home away from home, and the postcards from the the Falkner family for our birthdays make us feel like one of the family.

  • Stayed April 2014, travelled with family
    • Value
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Helpful?
2 Thank Alison D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tunbridge Wells
Level 4 Contributor
45 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 13 April 2014

My husband and I hadn't been skiing for 12 years and wanted to take our children aged 9and 7. The Bergwelt exceeded our expectations. From the moment we arrived, everything 'worked'. The hotel was full but never felt over-crowded and the service was always friendly and efficient.

The food was delicious throughout our stay. Unfortunately I'm not sure I did nearly enough skiing to counter the amount I scoffed....!

We had a category c2 room, with sliding doors separating the children's sleeping area. The room was smaller than expected but there was loads of hanging space so it didn't really matter.

A big highlight for us was the amazing spa area where we went every day after skiing. We all spent many happy hours in the beautiful outdoor pool.

Skiing was good for beginners / intermediates and conditions were great when we were there at the end March / beginning April. At the bottom of the mountain temperatures regularly reached 15 degrees at lunchtime, so we didn't need all the thermals we packed. I think the children have got a very unrealistic view do what skiing is like.....blue skies, sunshine, warmth, quiet runs and perfect conditions. Oh yes - on day 2 we were able to ski down from the hotel with the children. The top of the slope was only a few second walk from the boot room. The hotel also runs a minibus in the morning and afternoon to drop off and pick up from ski school. We used this service every afternoon.

I can't fault our first family holiday and we have already booked to return next year.

A big thank you to the staff who helped make it run without a hitch.

  • Stayed March 2014, travelled with family
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Helpful?
1 Thank LizY123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stockholm
Level 3 Contributor
14 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 8 April 2014

Wow. Utterly faultless vacation. From the moment we arrived, the service was impeccable. we were greeted with a glass of Prosecco whilst staff unloaded our bags and parked the car. And the service standard didn't drop for the whole week. All the staff go out of their way to make you feel superbly welcome and at home.
Be warned, the food is amazing. so much so that this is the first skiing vacation we have been on where we actually put on weight. but you simply cant resist!
We went as a family of 5 and everyone wants to book for next year already.
Big thanks to everyone at the Hotel!

  • Stayed April 2014, travelled with family
    • Value
    • Location
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Helpful?
Thank PJWoody
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level 3 Contributor
18 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 7 April 2014

The 4 star superior hotel , a member of the ' Small Luxury Hotels ' group, really merits 5 stars by virtue of the gourmet food, fine wine and fabulous spa which in addition to an outdoor salt-water pool and jacuzzi ( 36 degrees ) , also has an indoor pool, jacuzzi and numerous steam rooms. For those who are over 16 and share the Austrian's healthy attitude to nudity, there are au naturel facilities but for the more uptight UK visitors there are swimsuit areas.

The hotel is a magnet for repeat customers and the resort is ideal for skiers who are either beginners or intermediate level - although , if you're energetic, all good runs can be easily completed in 3 or 4 days. But nearby Solden has another 144km, only an extra 10 euros for one day.

Another bonus is a fine wine cellar with many Austrian wines at reasonable prices. If you have deep pockets, there are also many elegant wines and some legends i.e. 1998 Penfolds Shiraz, 1998 Mondavi Opus One, 2006 Ch. Angelus, 2003 Ch. Musar.

Definitely the place to B.

  • Stayed March 2014, travelled solo
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Helpful?
1 Thank Barebum60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stockholm
Level 2 Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 6 April 2014

From the moment we arrived at this very special hotel nestled in the mountains in Obergurgl the staff could not do enough to ensure our stay was utterly perfect. We were greeted with a glass of bubbles and our car key was taken from us so that they could park the car and bring all our luggage to our room for us. Every aspect of the holiday was taken care of in this way; arranging ski passes, ski lessons, ski hire, all arranged smoothly and efficiently. The rooms are spacious, clean and airy, the food is just amazing and far more than you can even eat! and the spa facilities some of the best we have ever experienced. We will definitely be returning! For a family resort you can not beat Obergurgl.

  • Stayed April 2014, travelled with family
    • Value
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Helpful?
Thank GingertonicStockholm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andover, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 April 2014

Hotel Bergwelt is a very friendly hotel with staff who cannot do too much to help. Nothing was too much trouble and all the staff from the maintenance to the managers were unbelievably helpful. I had an accident on the last day and the hotel could not have been more helpful or caring. They extended my check out time, even though they were going to be full the following week and they made sure that my children were taken care of whilst I was seeing medical staff.

The hotel is perfectly situated for ski school and the slopes but quietly situated if you don't want to be in the middle of the hustle and bustle. Their shuttle bus will take you most places and they can organise pretty much anything you ask!

I cannot recommend them highly enough.

  • Stayed March 2014, travelled with family
    • Value
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    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank Maisiemooster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Bergwelt

Property: Hotel Bergwelt
Address: Kressbrunnenweg 9, Obergurgl 6456, Austria
Region: Austria > Austrian Alps > Tirol > Obergurgl
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#1 Family Hotel in Obergurgl
#2 Spa Hotel in Obergurgl
#3 Romantic Hotel in Obergurgl
Price Range (Based on Average Rates): £££
Number of rooms: 80
Official Description (provided by the hotel):
Located next to the ski slope and only a few steps away from the village centre, our hotel is situated on a sun plateau above Obergurgl.A member of “Small Luxury Hotels of the World”, Hotel Bergwelt offers beautiful panoramic views of the surrounding Ötztal Alps.The luxurious spa affords breathtaking mountain views and features various steam baths, divers meditation and relaxing areas, several saunas, a hammam and a infrared cabine . Additional we offer a seperate Ladies Spa.The beauty farm provides a wide range of relaxing beauty treatments, as well as classical and Asian wellness treatments. ... more   less 
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Also Known As:
Bergwelt Hotel Obergurgl

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