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“fantastic service”
Review of Hotel Madeleine

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Hotel Madeleine
Ranked #1 of 33 Hotels in Obergurgl
Certificate of Excellence
Reviewed 7 February 2014

We have just returned from a week's ski holiday in Obergurgl. We have visited Obergurgl twice before but this was our first stay in the Madeleine. It is a really lovely traditional style hotel, very comfortable and great spa facilities, but what really makes it stand out is the staff. They are very friendly and helpful and nothing is too much bother. When we returned home we were surprised to receive a parcel in the post. We had not realised we had left behind a travel hairdryer and straighteners in a draw and they had just posted them straight back home for us at their own expense.

  • Stayed: January 2014, travelled as a couple
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1  Thank drbird13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 7 February 2014

We have lost count of the number of times that we have stayed at the Madeleine, about 17 times we think! We fell in love with the Madeleine the very first time we stayed there and wouldn't stay anywhere else now. It is in the beautiful ski resort of Obergurgl with a short walk to the lifts and centre of the village. The hotel is run by the Gstrein family with really excellent staff, they all take great care of you. The food in the hotel is delicious - a buffet breakfast with a nice glass of prosecco and a wonderful 5 course evening meal - with vegetarian option, they are also very flexible with special diet requirements. The rooms are comfortable and spotlessly clean. The spa area includes a steam room, 2 saunas and a whirlpool to relax after skiing. There is also a cosy bar with a log fire. We are already planning our next trip to Obergurgl and will definitely be staying at the Madeleine!

  • Stayed: January 2014, travelled as a couple
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1  Thank skibum1992
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 February 2014

I have stayed in the Madeleine with friends and family several times and it is difficult to find any faults at all. It is a family run hotel and a very friendly place to stay. The location is good, being only two minutes walk from the ski bus station and about 3 to 400 yards from the main lifts. The hotel is spotlessly clean and very well maintained. There is a good choice of food on the menu which is always very good quality. We have always had a larger double room with terrace which is very spacious. I can definitely recommend this hotel.

  • Stayed: February 2014
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1  Thank Sandra D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 February 2014

Family of eight just returned home could not fault any-thing,looking to go back next year everything about the Hotel was first class.Service was second to none.All staff would go out of there way to be helpful and all had a welcoming smile.As near as perfect as you can get.Can not wait to go again.

  • Stayed: January 2014, travelled with family
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1  Thank Juliana C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 February 2014

My wife and I have just returned from a 1 week ski holiday in Obergurgl and, as always, this resort provided us with great ski-ing and a friendly, happy atmosphere.

This was our 5 visit to Obergurgl and we stayed at the Hotel Madeleine for the first time, I can honestly say it will not be our last! We have been looking for the perfect hotel for our future visits and the Hotel Madeleine is a winner in every way.
This family run hotel is absolutely fantastic, during our stay we were constantly made to feel welcome by the family Gstrein and the always ever helpful and friendly staff. The atmosphere inside the hotel is so warm and inviting that it would be so easy to just spend the holiday relaxing inside and if the weather is too inclement to ski then the Hotel Madeleine has all the facilities to ensure you still have s great day.
The hotel is immaculate throughout and the rooms have been refurbished to a very high standard. The bedrooms are comfortable and also newly refurbished, perfect to relax in and always serviced so that they are immaculately clean.
The restaurant is nice and intimate but also laid out in a spacious manner. The food is excellent and offers a choice of evening meals that catered for every taste, including a lovely late afternoon snack. The large breakfast buffet also has a wide variety of fresh choices and provided the perfect start to a day on the slope's. We enjoyed every meal and the service is efficient and very friendly which adds to the overall enjoyment of meals.
All of the hotel facilities are exactly what you need on a ski holiday, from the heated ski and boot room to the relaxed wellness area which, as with everything at the Madeleine, is perfect!

This wonderful hotel really made our holiday complete. We loved the warm, friendly feeling of the hotel, the personal attention from the wonderful Family Gstrein and the hotel's friendly, helpful staff along with the great facilities available. Overall this hotel is of the highest standard and well deserving of its awards. We absoloutely love the Madeline and can not wait to return.

Mr & Mrs T Lawrence

  • Stayed: January 2014, travelled as a couple
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3  Thank Sid_and_Candice_L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 January 2014

Our skiing group (12 people together) found the hotel very friendly with an excellent atmosphere. The service was excellent, both room service and dinner table service. The sauna area was newly refurbished and in excellent condition. Also the rooms were refurbished and spacious. We were also impressed about very good quality of food. Especially we liked that breakfast table included juice press for fresh apple and carrot juice. If they could something better then to add also water to the breakfast table and improve ventilation in the rooms, although open window let us to breathe fresh mountain air whole night.

  • Stayed: January 2014, travelled with friends
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1  Thank Urmas K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 January 2014

We stayed at this hotel for Christmas and it was superb. The rooms were clean and well appointed, good ski storage and a very friendly and welcoming atmosphere. The gala dinner was superb, it took a little time to get served as the staff were trying to serve the entire restaurant at much the same time but the seven course dinner was excellent, a- they really did do themselves proud , both quality and the overall presentation. Very conveniently located towards the top end of the resort, near the centre and only 5 minutes walk to the main lifts.

We stayed with my two adult children who also found the hotel pleasant.

A very nice cosy bar.

Great place to stay and would do so again.

  • Stayed: February 2013, travelled with family
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1  Thank Malcolm A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Madeleine

Address: Gurglerstrasse 116, Obergurgl 6456, Austria
Region: Austria > Austrian Alps > Tirol > Obergurgl
Amenities:
Bar / Lounge Beverage Selection Free High Speed Internet ( WiFi ) Free Parking Restaurant Ski-In / Ski-Out Spa Suites
Hotel Style:
#1 Romantic Hotel in Obergurgl
#1 Spa Hotel in Obergurgl
#1 Best Value Hotel in Obergurgl
#1 Ski-In / Ski-Out Hotel in Obergurgl
#1 Luxury Hotel in Obergurgl
#2 Family Hotel in Obergurgl
Price Range: £183 - £400 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Madeleine 4*
Number of rooms: 36
Official Description (provided by the hotel):
...The charmes of specialness! The wellness area at the Hotel Madeleine Lean back in a comfortable armchair. In front of you, a crackling fire. Feel the warmth. Savour the taste of your drink. The memories of a wonderful day out in nature will remain with you for a long time... Varied living. We will fulfil your every comfort wish. Our suites, apartments and rooms are appointed with a love of detail and personal involvement. Quality and sophisticated standards await you. Immerse yourself in the good feelings of relaxation and enjoyment. Regenerate and reconnect in our leisure area. At the Madeleine**** the sun shines even on cloudy days. Our wellness area is equiped with infrared cabin, whirlpool, steam bath, finnish sauna, biosauna, ice fountain, warm relaxing seats, relaxing area and vitamin bar. We are looking very much Forward to welcome you at the ****Madeleine! Yours Family Michael Gstrein and the whole staff ... more   less 
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Also Known As:
Madeleine Hotel Obergurgl

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