As the previous reviewer has explained this once welcoming hotel has been ruined by poor new management who only seem to be comfortable with german speaking customers.
The christmas eve gala dinner.......the dinner itself was a shambles, waiting over 2 1/2 hours for the main meal. As we dont tend to eat 5 courses every night we regularly only ate salad and main meal each night followed by cheese plate. However on christmas eve the salad bar and the cheese board disappeared, with only meat or fish options being available. After nearly 3 hours of just a small vorspeise and an inedible main meal we left the restaurant and seriously considered trying another restaurant to get something to eat. The cheese board usually the saving grace of poorly thought out menus still had not appeared although we had been told it would arrive ' later'.
The waiting staff were pleasant enough but just inexperienced and therefore unfortunately a little incompetent and with no one seemingly in charge,
The daily service in the restaurant was a shambles, with constant checking and rechecking what had been ordered for dinner, courses turning up at the table that had literally 3 minutes earlier been declined, bottled water failed to show up resulting in having to order new bottles then at the end of the meal the bottle from the previous night suddenly arriving at the table.
On the final day completely out of the blue a vegetarian menu arrived for one of us, even though it hadnt been requested and fish had been eaten throughout the week when offered on the menu.
Apparently if you are vegetarian, this means you can only eat fruit as dessert and the usual tarte are not an option. Small things to complain at but when this becomes a daily occurrence it gets to become really annoying
The nightly closing of the Keller at around 3.30am seemed this year to cause more of a disturbance than in previous years, the clientele nightly screaming loudly as they leave. I am not sure if we were unlucky this time or if in previous years clientele were asked to leave quietly.
The usual departure details from crystal were not forthcoming due to a mix up at the front desk, so if you find yourself in this situation, have the patience to keep asking and eventually you will receive them hopefully before departure!
Its a shame, but we will be staying elsewhere when we return next year as the ski ing in Obergurgl is too good to not come back. I guess after 5 years its time for a change.
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, seekda GmbH, Agoda, Odigeo, Hotel.de, Hotels.com, HRS, Ebookers and TravelUp so you can book your Josl Mountain Lounging reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Josl Mountain Lounging Obergurgl