We were supposed to be a group of 4, and had reserved a 2 bedroom apartment for the World Cup downhill Ski weekend in October 2010. Unfortunately our friends had to cancel at the last minute, due to a tragic death in the family. We fully understood that there was little chance of getting any money back for our friends but we politely asked the question on arrival (they had sent an email 4 days before but had had no reply). Well what a surprise, instead of them expressing condolences and then calmly explaining the obvious – hotel policy, busy weekend, sorry but nothing we can do. Firstly the receptionist (I fear the owner) pretended not to understand us then after some discussion she just decided to treat us like idiots. Not surprisingly things didn’t get any better over the next 2 days, the rudeness continued everything too much trouble. Otherwise we had a fabulous week-end in Solden and are going back this year – but NOT to PETER HOTELAPPART!
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