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“Interior Rooms - Run Down”

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Best Western John Muir Inn
Ranked #1 of 4 Hotels in Martinez
1 review
“Interior Rooms - Run Down”
Reviewed 11 June 2014

Outdated rooms and beds are very uncomfortable. Came home with lower back pains. Would not stay here unless they did a complete update in each room and separated floors for non-animal friendly and animal friendly. Dingy and smelly.

  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank 83brendap
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
callsbrook, Guest Relations Manager at Best Western John Muir Inn, responded to this review, 3 October 2014
Thank you for staying with us. I appreciate the feedback . We value all comments from our guests, especially the opportunities to make improvements. We are almost done with our renovations and hope to see you in the near future.Thank you again for the staying with us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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317 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (29)
Date | Rating
  • English first
  • Any
English first
Citrus Heights, United States
Level Contributor
5 reviews
Reviewed 11 June 2014

Older Hotel, in the process of repairs.....could not use front entrance, June 6th, June 7th, 2014. Definitely NOT, Handicap Friendly, and the Staff was not very caring or helpful. Maybe, it will get better???

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Joanne W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
callsbrook, Guest Relations Manager at Best Western John Muir Inn, responded to this review, 3 October 2014
Thank you for staying with us. I appreciate the feedback . We value all comments from our guests, especially the opportunities to make improvements. We are almost done with our renovations and hope to see you in the near future.Thank you again for the staying with us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Tijeras, NM, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 10 June 2014

John Muir Inn is a charming place; the hot tub and pool are awesome especially since they are located among the pines. Breakfast was awesome, and the service was superb. We are disabled, and they took that into consideration when assigning us our room. We were very pleased as we had not been in the Bay area before, and did not know what to expect.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Linda S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
callsbrook, Guest Relations Manager at Best Western John Muir Inn, responded to this review, 3 October 2014
We appreciate you taking the time to share your comments with us. We hope to get the opportunity to serve you again in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dayton, Nevada
Level Contributor
22 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 7 June 2014

I've stayed here for years and it seems each time I stay here the place has deteriorated more. This time I booked on short notice and got stuck on the smoking floor. It was disgusting. I had my grandson and wife with me and they made NO effort to accommodate our request for movement to a nonsmoking room. Food was below average. The only thing this place has going for it is location. Eventually someone will build a hotel to compete and this place will revert to a no-tell-motel.

Room Tip: Make sure you book WAY ahead so you don't get stuck on the smoking floor. It was absolutely DIS...
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  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Helpful?
Thank Paul S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
callsbrook, Guest Relations Manager at Best Western John Muir Inn, responded to this review, 3 October 2014
I’m sorry we were not able to provide you with a satisfactory experience during your recent stay. Your satisfaction is very important to us and we appreciate your feedback about the renovation which is coming to a close Your comments have helped us to improve our guest experience and we hope you will consider staying with us again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 6 June 2014 via mobile

Good hotel, comfortable room, free and with large parking, nice localization, breakfast with few options (eggs, yogurts, breads, juices, coffee, milk). No problems with reservation and contact. Free and good wifi. Recommended!

Stayed May 2014, travelled on business
Helpful?
Thank Luiz O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
callsbrook, Guest Relations Manager at Best Western John Muir Inn, responded to this review, 3 October 2014
Your satisfaction is very important to us and we appreciate your feedback. Your comments have helped us to improve our guest experience and we hope you will consider staying with us again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cottonwood, Arizona
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 2 June 2014

This hotel is nice, but not one of the better Best Westerns. Rooms seem dated, and ours was noisy (right next to freeway). Price was higher than other Best Westerns we stayed in on this trip, which was OK, but it was the worst for value.

  • Stayed June 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Rooms
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Barbara M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
callsbrook, Guest Relations Manager at Best Western John Muir Inn, responded to this review, 3 October 2014
I’m sorry we were not able to provide you with a satisfactory experience during your recent stay. Your satisfaction is very important to us and we have been renovating the property which is coming to a close Your comments have helped us to improve our guest experience and we hope you will consider staying with us again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Jose, California
Level Contributor
28 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 13 May 2014

This hotel is one of the few options in Martinez. If our experience is any indication, management seems to use this as a reason for keeping standards low. The rooms would not be bad, for the price, if there was more attention paid to cleanliness. But when we checked in there was a condom wrapper laying on the floor of our room. When I told the front desk, staff didn't seem to care. This was enough for us to be convinced to not come back here again.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Breakfastonearth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
callsbrook, Guest Relations Manager at Best Western John Muir Inn, responded to this review, 3 October 2014
I’m sorry we were not able to provide you with a satisfactory experience during your recent stay. Your satisfaction is very important to us and we appreciate your feedback about the service you recieved during your stay with us.Your comments have helped us to improve our guest experience and we hope you will consider staying with us again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western John Muir Inn

Property: Best Western John Muir Inn
Address: 445 Muir Station Road, Martinez, CA 94553-4671 (Formerly BEST WESTERN John Muir Inn)
Phone Number:
Region: United States > California > Martinez
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 4 Hotels in Martinez
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Best Western John Muir Inn 2.5*
Number of rooms: 113
Reservation Options:
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Also Known As:
Best Western John Muir Hotel Martinez
Best Western Martinez
Martinez Best Western

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