I was on my way home from a visit to Northern California, and stopped off to see friends in the bay. I booked online a week prior, and based on hotel amenities and pictures I thought I was getting a deal. Upon check-in I found the hotel under construction, and a non-refundable pet deposit due, that was never specifically mentioned during booking my room. The gentleman at the front desk was kind enough to waive the fee for me, but the next morning upon check-out the lady at the desk tried to charge it anyways without telling me. She was pretty rude when I asked about it too. The hotel hallways were littered with trash bags, on the way to getting to my room. I almost fell in the hallway stairs on a bunch of water left by construction workers, or housekeeping. It was just not a good experience, and I generally like Best Westerns. This particular hotel is pretty run down for a BW (probably hence the construction), and was not worth what I paid. I probably wouldn't have minded the construction, and mess had I been made aware of it prior, and had paid a more reasonable rate.
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- Also Known As:
- Best Western John Muir Hotel Martinez
- Best Western Martinez
- Martinez Best Western