We have travelled with one family member. The overall impression from the Panhans hotel is following - although it is not horrible, but probably it used to be very fancy and luxurious 20-50 years ago, however nowadays it doesn't correspond to the promised quality. The building needs serious maintenance. Please read until the end.
Pluses - big room with 2 sinks; separate toilet; balcony with a nice view; nice (not excellent) breakfast; some nice saunas
Minuses - unfortunately there are more of them than I could wish
UNTRAINED STAFF- only one young girl at the reception (although the hotel is huge), did not seem interested in our arrival at all, did not try to help us or explain us anything. She had very bad English as well. The next days the same situation has happened - only one person was at the reception. They should seriously deal with this, because this kind of "saving money" approach spoils the entire image - and does not correspond to a 4-star hotel quality. The attitude of entire staff in the hotel did not seem interested in their guests.
DIRTY OLD CARPETS, OLD FASHION - they are everywhere, and make air very dry and dusty, make it very hard to breath. We had to open balcony and windows all the time because it was impossible to breath. Especially dirty, stained and shabby are the ones in the elevators. The hotel needs some maintance and new details, because it often doen't look classically old-fashioned in a good way, but just old instead.
UNCOMFORTABLE NARROW BEDS AND PILLOWS- we have asked for 2 separate beds as has been stated in the hotel services, and the request was confirmed. However, our dissapointment was great when we saw the beds - they were on the rollers, very small and narrow. During the night they were rolling, and in the morning I found myself with a neck hanging from the bed in the morning. They also give very little uncomfortable pillows.
THE SPA AREA "VITAL CLUB'' - really not a relaxation place. the steam bath sauna is dirty with VERY dirty benches and colour falling off from the walls - gives a very shabby impression. The staff at the spa reception is strange. What has shocked us the most - notwithstanding a huge note on the poster 'CHILDREN UNDER 12 ARE NOT ALLOWED IN THE SPA AREA', 6 small children aged 4-8 years old and even infants were allowed in the sauna, and the guy at the reception did not seem to care at all. The so-called "relaxation area" became a mess in one minute - the children were running all over the place, screaming and even knocking in the infra-red cabine, asking us to leave a sauna. The sauna staff has not only created major disturbance for its guests, but was also putting the small children under danger by letting them in the saunas - extremely unprofessional.
VERY LONG WALKING DISTANCE FROM THE ROOMS- and by this I mean REALLY LONG. It took us 10 minutes to get to the room of the hotel from its entrance - the corridors seem infinite. From the room to the swimming pool it takes nearly 20 minutes, with 3-4 elevators and stairs.
FAR AWAY FROM THE SLOPES - If you come to Semmering just for the sake of skiing, find a closer place to the slopes. Shuttle bus is often not punctual and doesn't drive that often - the last drive to the hotel is 14-30, and by foot it is almsot impossible to reach with all the skiing equipment.
LONG WAITING TIMES AT THE RESTAURANTS AND CAFFEES OF PANHANS - probably there is only one kitchen, and waiters have to run there and back for 10-20 mins, or the staff doesn't care again. The food is over-priced.
A SMALL CHOICE OF SATELLITE CHANNELS - in comparisson with other hotels.
Hope my review was helpful.
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- Also Known As:
- Panhans Grand Semmering