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“Avoid this accomodation!” 1 of 5 bubbles
Review of Hotel Minerva Medulin

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Hotel Minerva Medulin
Ranked #2 of 9 Medulin B&B and Inns
Timisoara, Romania
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Avoid this accomodation!”
1 of 5 bubbles Reviewed 20 August 2014 via mobile

We arrived with my husband this week and we are still here altough we wish we could have left. I will point out SOME facts that made me make this statement.
1. The rooms are small there is almost no space to move around the bed.
2. The air conditioning works whenever the owner considers to start it. No remote controll is given for the guest. AC is turned on for 2-3 times during daytime for 5-6 minutes. That is it. Does not start in the night.
3. On arrival the room was chilled the AC worked fine - giving the impression it works fine. Since then it works as i mentioned above... how unprofessional is that?
4. WiFi does not work properly outside the reception area. Very poor in the 1rst floor rooms.
5. Breakfast is:
-the same every day
-has a very poor variety
-very small portions
-you have to be sure you go downstairs at 8 am or you might not have nothing left
-1croissant served/person
-about 10 slices of tomatoes served for all the guests ... other ones are brought out only when the last slice is taken away
6.there is only one lady serving breakfast, cleaning up, washing dishes, cleaning the rooms - 1 can not handle all the workload!
7.Rooms:
-rooms are not very clean
-roomservice is done late in the afternoon when guest usually have their siesta time - since the maid is busy with the kitchen work in the morning
-rooms sometimes smell badly-smoke can be smelled in the bathroom
-all the noises from outside and inside can be heard -resting is difficult
-one small soap/shampoo given on arrival for two persons for 7days!
8.staff is ok, but owner not friendly at all. Not able to discuss anything with him- not friendly at all, not helpfull, not caring about guests well being. Not making the smallest effort to understand guests needs, wishes or concerns.

All this would be acceptable for 50€/night but for 100€ it is out of question.

  • Stayed August 2014
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank TimeaBT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel M, General Manager at Hotel Minerva Medulin, responded to this review, 14 April 2015
On personal frustrations which have nothing to do with our hotel, unfortunately we cannot influence.

Hotel stuff is taking extreme effort and the satisfaction of our guest is the most appreciated as evidenced by the reviews of our guests and that shows that this review is of a personal nature and is not in accordance with other reviews of our guests.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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38 reviews from our community

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    2
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
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Additional Information about Hotel Minerva Medulin

Property: Hotel Minerva Medulin
Address: Sad 33, Medulin 52100, Croatia
Region: Croatia > Istria > Medulin
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 9 B&Bs / Inns in Medulin
Price Range (Based on Average Rates): £
Hotel Class:4 star — Hotel Minerva Medulin 4*
Number of rooms: 18
Official Description (provided by the hotel):
Hotel Minerva Medulin is a family boutique hotel situated only 50 m from the coast, 500 m away from the town's centre and only 7 km (15 min) from the airport. All major attractions in Medulin are in the walking distance. The hotel is perfect for a romantic getaway and the staff will amaze you with the individual approach. ... more   less 
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