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“This is not a four star hotel by any stretch of the imagination”
Review of Sol Umag

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Sol Umag
Ranked #1 of 14 Hotels in Umag
Certificate of Excellence
Zagreb, Croatia
Level Contributor
39 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
“This is not a four star hotel by any stretch of the imagination”
Reviewed 21 August 2013

This is a three star hotel at best... maybe.

The reception/lobby area is very fresh, bright, and modern. That's where it ends.

This hotel was expensive. The sheets were scratchy. The furniture/room was terribly outdated. The floors were uneven. The A/C didn't work. The bathroom hadn't been renovated since about 1975. The pool is small, and there aren't enough sun loungers. Oh, and don't expect to get one if you don't wake up at 0700 and reserve it with a towel. Loungers next to the water were not included in the price of the hotel, nor was wireless internet. How can a four star hotel charge for internet? Breakfast was crowded, and the selection looked stale.

Was it clean? Yes. Was it a four star experience? No.

Anyone who thinks this is a legit 4* has clearly never stayed in a true 4* hotel.

There's a serious lack of decent resort hotels along the Croatian coast, and this one only adds to the pile. Save your money and book private accommodation closer to town.

Room Tip: Stay somewhere else.
See more room tips
  • Stayed August 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
2 Thank Blondie385
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IstraturistUmag, Manager at Sol Umag, responded to this review, 2 September 2013
Dear Blondie385,

First of all, thank you for your review.
I am sorry to hear that your stay with us did not met your expectations. Sol Umag was completely renovated in the year of 2003., and this year we have completely renovated our Residence Sol Umag.
Also, as you nicely noticed, we did an hotel investment, with a new lobby bar and reception.
About our pool area, I would like to add that it is not allowed to reserve the sun beds on the pool. Every sun bed that is not occupied for more than 30 minutes is considered free for other guests.
Thank you for your comments that will help us in further investments and improvements of our service.

Best regards,

Melina Husedžinović
Guest Experience Manager
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (41)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hungarian first
  • Italian first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Serbian first
  • Slovak first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Oslo
Level Contributor
33 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 16 August 2013

I had read good reviews on this resort on Tripadvisor and also I am a member of Sol Melia hotels and have somewhat a good perception of their hotels. However, we were disappointed with our stay. For us this was not according to our expectations.
What can you expect?
- A seaside resort mainly used by Germans. Thus, all staff speaks German (and Croatian).
- A great SPA. I had an amazing Indian massage. Highly recommended. So is the energizing TUI NA massage. Compared to Norway the prices were half the price for massages. The only negative aspect with the SPA was that both me and my husband felt that the receptionist somewhat questioned our pay ability as we charged the massages to our room.
- Rooms in the main building are ok, but nothing more. We had a junior suite with a breathtaking view over the Adriatic. However, the air condition did not work properly, so it was extremely hot in the room. We asked the receptionist to get it fixed, but it still did not work.
- Miniclub – We have tried mini clubs in several countries. RCCL (cruise line), being our and the kids favorite. This miniclub was different. The staff was amazing, but there was no signing inn for the kids, no queries regarding the kids name, age, special concerns, etc. Also we felt that we as parents had to stay close by the entire time (as there was one leader and many kids). Also they all jumped in the pool (our daughter doesn’t swim), etc.
- Animation in general at the hotel is great and every night there is something going on
-Breakfast/Dinner =) For us too many people. The majority of the waiters are doing a good job, but then there were a few that was directly rude. Also ordering drinks was too slow. We almost always got the drinks long after we had eaten our dinner.
Also when you check in to a hotel, one of the most important things for us is how one is greeted. Here the receptionist didn’t even look up and seemed bothered that new people came in. A hello would be all it takes

  • Stayed July 2013, travelled with family
    • Value
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Helpful?
4 Thank solita14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IstraturistUmag, Manager at Sol Umag, responded to this review, 30 October 2013
Dear solita14,

Thank you for this review and for sharing your impression.
I am sorry if your stay in our hotel did not meet your expectations.
Guests from Germany and Austria are the major part of our guests, but we also have guests from Italy, Slovenia, Croatia, Switzerland, Russia and many other countries. That is why we are very proud of our staff, because almost all of them speaks different languages: german, italian, english, slovenian, russian...
I am glad that you liked our SPA center and that you enjoyed spending time in it.
I thank you for your constructive comments about what you liked less since they can help us in our improvements. You can be sure that your comments have been taken into consideration and will surely help us to put our services on a higher level.
Thank you for being our guests and hope to see you again.

Best regards,

Melina Husedžinović
Guest Experience Manager
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Nova Gradiska, Croatia
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 12 August 2013

A nice surprise at the arrival- reception comfortable and modern, accommodation very nice with a balcony only a small bathroom with very little space to put make-up and without a single socket. Highest praise for landscaping and counters with electric and eco bikes. We left hotel very HAPPY!

  • Stayed August 2013, travelled with family
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Snjezana A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IstraturistUmag, Manager at Sol Umag, responded to this review, 2 September 2013
Dear Snježana A,

Thanks for your review!
It is nice to know that you had a lovely vacation and you liked the offer of the bikes near the hotel. HAPPY to welcome you again!

Regards,

Melina Husedžinović
Guest Experience Manager
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Budapest, Hungary
Level Contributor
79 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 8 August 2013 via mobile

As I usually do I checked teipadvisor for hotels in Umag before travelling and this one seemed nice however a few things surprised me when I arrived.

First the staff is very friendly and helpful and the lounge area was good too, bright with nice design. I booked an econony room and we got a very nice room with sea view which I didn't expect and was a nice surprise. The room and balcony was good and very clean, mini bar prices were ok too. The bathroom for me was very avarge with two dispensers with 2 in 1 bath gel and shampoo. I was expecting the ususal small shampoos, bath gels, shaving foam etc which we didn't have in our room. The location of the hotel is very good and the free parking is very close to the enterance. For my big surprise the swimming pool was a lot smaller than I expected and with a lot fewer tannn g beds than guests. In the am everybody puts their towels on them yet nobody is there. This I really dont like and I think it should be forbidden. The other thing I didn't expect from a 4star hotel that we had to pay extra for the wellness and for the internet too. For this price i think all this should be included this hotel was not cheap. The breakfast was decent.

Overall a nice hotel but I should've checked out more about what is and what is not included in the price. I just went by what I experienced at other 4star hotels.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gabor V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IstraturistUmag, Manager at Sol Umag, responded to this review, 29 August 2013
Dear Gabor V,

thank you for writing this review.
I am glad we had an opportunity to surprise you with the sea side room and your stay was more comfortable.

Regarding your comments about the swimming pool, I would like to point out that it is not allowed to reserve the sun beds. I am sorry that other guests don’t follow this rule, but every sun bed that is not occupied for more than half an hour is considered free for other guests.

Thank you for your comments about the internet service, you can be sure that we will take them into consideration and use them for future improvements.

We hope to be able to see you again soon.

Melina Husedžinović
Guest Experience Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Senj, Croatia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 August 2013

A wonderful place for a family vacation. Friendly and professional staff, excellent food. Associated entertainment for children. Situated in a pine forest next to the sea. The ability to swim in the pool and the sea at a distance of 10 meters

  • Stayed June 2013, travelled with family
    • Value
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Helpful?
Thank Danijela M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IstraturistUmag, Manager at Sol Umag, responded to this review, 29 August 2013
Dear Danijela M,

Thank you for your nice comments and for sharing them with other travelers.
I am glad you like our location and I hope we will see you soon again!

Best wishes,

Melina Husedžinović
Guest Experience Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Zagreb, Croatia
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 2 August 2013

We stay at Sol Umag every time we come to Umag. Business or pleasure. Great choice of food, nice wellness area, pleasant & professional staff, rooms with great sea view (sunset!). Beach literally 30 m from the front desk, superb pools - both, indoor & outdor.
Definitely, one of the most pleasant hotels in Cro

Room Tip: Try to book sea view rooms. A bit more expensive, but worth every kuna
See more room tips
  • Stayed July 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank dan f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IstraturistUmag, Manager at Sol Umag, responded to this review, 29 August 2013
Dear dan f,

thank you for your compliments and for choosing our hotel every time that you are visiting Umag. It is very nice to know that you were pleased with all our services.
We share the same opinion about the sunset, it is really magical!

See you soon again!

Melina Husedžinović
Guest Experience Manager
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SENJ
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 August 2013

One of the best hotels in which I stayed. Not far behind the Ritz Charlton in Berlin, NY Hilton, Hyatt in Istanbul, Sheraton NY, Merriot San Francisco. The friendly and professional staff is always at your service. Food excellent.
A wonderful place to relax and enjoy.

  • Stayed June 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank IGOR M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IstraturistUmag, Manager at Sol Umag, responded to this review, 29 August 2013
Dear IGOR M,

Thank you for your review, your compliments are really flattering. We are always happy to host you and your family in our hotel.
Thank you for your loyalty, you can be sure that we will continue to work hard on the improvement of our service.

Until next time,

Melina Husedžinović
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sol Umag

Property: Sol Umag
Address: Jadranska BB, Umag 52470, Croatia
Phone Number:
Region: Croatia > Istria > Umag
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Umag
#1 On the Beach Hotel in Umag
#1 Luxury Hotel in Umag
#2 Family Hotel in Umag
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Sol Umag 4*
Number of rooms: 303
Official Description (provided by the hotel):
NEW in 2013! This year, Sol Umag will welcome its guests with a new appearance and a richer offer. During the refurbishment of the interior, we were led by the principles of functionality and quality. Modern design, comfortable hotel rooms, 86 rooms in a separate facility (Residence), reception hall and hotel lobby are the reason to choose precisely this hotel. Other than the new interior, the hotel also boasts a completely renovated and attractive beach with various relaxation zones with canopies. ... more   less 
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Also Known As:
Sol Umag Hotel Umag
Sol Melia Umag
Sol Hotel Umag

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