I stayed in Sol Umag from Sunday Sept.1st till Thursday Sept.5th,2013 and as this was kind of end season one would expect to be able to sleep at night without too much noise. Our room was directly above the music stage and music was extremely lound every night til 24h!!! On the last night we simply could not stand it any longer as it was really unbearable and we had to move to another room at 23:00. As we complained the next day, the response of the manager was really poor and unfrendly - she said that it is stated in all catalogues that there is live music at the hotel. But live music should not mean that you have live music in your room!!! No apology, nothing! As we asked if there were other more quite rooms if we were to come back, she said it is more or less everywhere on the see side view. How she handled our complaint was as disturbing (or even more) than the music. We came to relax to and had 4 sleepless nights.
Also comment about the restaurant, we had to queue every night (one station for the main course) and it was off season, I wonder how it is when there is high season.
Otherwise, the staff was friendly and nice beach, good location.
- Official Description (provided by the hotel):
- NEW in 2013! This year, Sol Umag will welcome its guests with a new appearance and a richer offer. During the refurbishment of the interior, we were led by the principles of functionality and quality. Modern design, comfortable hotel rooms, 86 rooms in a separate facility (Residence), reception hall and hotel lobby are the reason to choose precisely this hotel. Other than the new interior, the hotel also boasts a completely renovated and attractive beach with various relaxation zones with canopies. ... more less
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- Also Known As:
- Sol Umag Hotel Umag
- Sol Melia Umag
- Sol Hotel Umag