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“Great hotel, with amazingly helpful and friendly staff”
Review of Sol Umag

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Sol Umag
Ranked #1 of 14 Hotels in Umag
Certificate of Excellence
Reviewed 17 April 2014

We used the hotel as a center for a church family conference with 360 participants.

The location was fantastic - surrounded by a well kept park area with lots of mature trees providing space for kids to play or to stroll or relax in the shade. There are no roads nearby so it is quiet and traffic free. All the rooms either look across the gardens or along the coast (the mountains in Italy and Slovenia were visible!)

The terrace and pool area is well designed with attractive features and with ample space either in the sun or in the shade.

The indoor pool and wellness area was excellent (although a little crowded at certain times - primarily due to being here in April - before the outdoor pool and sea were warm enough).

The hotel rooms are well appointed with modern furnishings. The beds in the main hotel are large and comfortable. Each room had a strong easy-to-use safe.

The hotel serves excellent food - an incredibly varied buffet for breakfast and for the main meals. At times the dining room was somewhat noisy - but given that it is open for a long time for each meal it is possible to choose a quieter time to eat.

The absolute highlight at this hotel are the amazing and friendly people who work there. The staff were incredibly helpful - they responded quickly and thoughtfully to our requests - whether the management team, receptionists, restaurant and bar personnel or people cleaning rooms - they were great. As conference hosts we felt as though we were with friends and partners working together on a project.

  • Stayed: April 2014, travelled on business
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Thank W638ZCdavidj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IstraturistUmag, Manager at Sol Umag, responded to this reviewResponded 30 May 2014

Dear David J,

Thank you for sharing your experience from Sol Umag with other travelers.
It was our pleasure to host you and your group in our hotel Sol Umag.
Reading that you have enjoyed in all our services and in our beautiful surrounding makes us really happy!
Like you had great time in our hotel, I want to emphasize that we enjoyed in your presence and your work too.
Thank you for the nice words about our personnel. Our guiding line are our guests and their needs and therefore you can be sure that we will continue with the improvement of our services.
Thank you once again for you nice comments, because the best reward for us is when our guests recognize our efforts.
See you in August on the volleyball courts.

Best wishes to you and to all your participants.

Melina Husedžinović
Guest Experience Manager

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105 - 111 of 592 reviews

Reviewed 14 April 2014

Located On the Coast of the Croatia, this is a peaceful time of year to visit, beautiful sunsets along the Rocky Coastline. The Resort is great for all outdoor activities, it is a resort for all ages.

Room Tip: Rooms Poolside are quieter.
  • Stayed: April 2014, travelled as a couple
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Thank kw696998
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IstraturistUmag, Manager at Sol Umag, responded to this reviewResponded 9 June 2014

Dear kw696998,

Thank you for your review. It makes us very happy to read that our guests really enjoy in their holidays! I am glad you have found a place for a relaxing getaway. Hope you will be back soon to enjoy in our beautiful sunsets!

Best regards,
Melina Husedžinović
Guest Experience Manager

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Reviewed 18 March 2014

We stayed for a couple of days and the overall impression is very good. The rooms facing the sea have a beautiful sight at their feet, and this is a real plus because Sol Umag is the only resort that is on the sea shore in Umag, the others a much more distant. The other point of strengh is their SPA that is very complete and big, giving thus space to enjoy your SPA treatments.

Room Tip: Sea side rooms are a must.
  • Stayed: April 2013, travelled as a couple
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Thank Marco A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IstraturistUmag, Manager at Sol Umag, responded to this reviewResponded 30 May 2014

Dear Marco A,

Thank you for sharing your experience with us and other travelers.
It makes us very happy to hear that you liked your stay in Sol Umag.
Thank you for your nice compliments about our hotel. Hope you will visit us again and enjoy in one of our great SPA treatments again.

Kind regards from Umag,

Melina Husedžinović
Guest Experience Manager

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Reviewed 5 November 2013

Very nice and clean room. Food in hotel was amazing.Environment was beautiful, we had a room with a view of green area and the sea. The stuff in the hotel is great! All you need, when you need it - they are there. Wellness was very good to.

  • Stayed: December 2012, travelled as a couple
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Thank Tomonani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IstraturistUmag, Manager at Sol Umag, responded to this reviewResponded 11 November 2013

Dear Tomonani,

Thank you for your review and the excellent rating. We hope you will come back soon in Umag and chose the SOL experience again. As always, we stay at your complete disposal!

Best regards,

Melina Husedžinović
Guest Experience Manager

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Reviewed 1 October 2013

Hotel rooms are nice, clean... But the stuff in the hotel is great! All you need, when you need it - they are there.
Comunication between them is great and they are aware of all your need and changes througout departments.
Food in the hotel is great. All meals are deverse and they even have special diatery section.

  • Stayed: September 2013, travelled on business
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Thank TATJANA M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IstraturistUmag, Manager at Sol Umag, responded to this reviewResponded 14 October 2013

Dear TATJANA M,

Thank you for your review and for sharing your experience with other travelers.
I am very happy that you enjoyed your stay and that our service fulfilled your expectations. We are glad when guests recognize our dedication because they are the main reason of our daily improvement.

It would be our pleasure to host you again in our hotel. Hope to see you soon.

Melina Husedžinović
Guest Experience Manager

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Reviewed 8 September 2013

The hotel rooms ware far from the price is making you believe you will get. Room service forgot to make up the rooms. The dining room was loud and you have to pay extra for nearly everything.
Good was the variety of food and the animation. Specially the evening shows where of high quality.

  • Stayed: September 2013, travelled with family
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3  Thank Uwe030
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IstraturistUmag, Manager at Sol Umag, responded to this reviewResponded 14 October 2013

Dear Uwe030,

Thank you for writing your review and sharing your experience from Sol Umag.
I am sorry to read that the room did not meet your expectations completely, I regret you did not share this during your stay, I am sure we could have found a suitable solution. Thank you for your compliments about our evening program and animation team.
Hope you will come back so we can assure a memorable stay for you!

Regards,

Melina Husedžinović
Guest Experience Manager

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Reviewed 7 September 2013

I stayed in Sol Umag from Sunday Sept.1st till Thursday Sept.5th,2013 and as this was kind of end season one would expect to be able to sleep at night without too much noise. Our room was directly above the music stage and music was extremely lound every night til 24h!!! On the last night we simply could not stand it any longer as it was really unbearable and we had to move to another room at 23:00. As we complained the next day, the response of the manager was really poor and unfrendly - she said that it is stated in all catalogues that there is live music at the hotel. But live music should not mean that you have live music in your room!!! No apology, nothing! As we asked if there were other more quite rooms if we were to come back, she said it is more or less everywhere on the see side view. How she handled our complaint was as disturbing (or even more) than the music. We came to relax to and had 4 sleepless nights.
Also comment about the restaurant, we had to queue every night (one station for the main course) and it was off season, I wonder how it is when there is high season.
Otherwise, the staff was friendly and nice beach, good location.

  • Stayed: September 2013, travelled with family
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2  Thank Martina C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IstraturistUmag, Manager at Sol Umag, responded to this reviewResponded 14 October 2013

Dear Martina C,

Thank you for sharing your experience with other travelers.
I must say, I am really sorry for the loud music that was affecting your sleep. In full season (15th of June – 15th of September) our hotel offers a night program with different musicians and shows every day. The performances are held from 20:00 until 23:30h. The majority of our guests like the shows and it can happen that the artist are guided by the audience and they are sometimes louder than usual, but we did not have more complaints regarding the shows.
I am sorry that you have waited 4 nights to report it, we could have solved it the first day since you had a room just above the stage on the first floor. We could have moved you to another part of the hotel that is located away from the stage but includes the sea view.

You stayed with us from the 1st until the 5th of September, and in that period is still a full season. I am sorry about the queue in the restaurant, it happens when all the guests come in the same time at 7 p.m. This is why we put the information in front of the entrance that recommended time for dinner is 8:30 p.m. for guests that prefer a quiet atmosphere.

Best regards,

Melina Husedžinović
Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sol Umag

Address: Jadranska BB, Umag 52470, Croatia
Phone Number:
Region: Croatia > Istria > Umag
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Umag
#1 Spa Hotel in Umag
#1 On the Beach Hotel in Umag
#2 Family Hotel in Umag
Price Range: £62 - £142 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sol Umag 4*
Number of rooms: 303
Official Description (provided by the hotel):
NEW in 2013! This year, Sol Umag will welcome its guests with a new appearance and a richer offer. During the refurbishment of the interior, we were led by the principles of functionality and quality. Modern design, comfortable hotel rooms, 86 rooms in a separate facility (Residence), reception hall and hotel lobby are the reason to choose precisely this hotel. Other than the new interior, the hotel also boasts a completely renovated and attractive beach with various relaxation zones with canopies. ... more   less 
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Also Known As:
Sol Umag Hotel Umag
Sol Melia Umag
Sol Hotel Umag

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