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“Great holidays in very friendly atmosphere”
Review of Sol Garden Istra

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Sol Garden Istra
Ranked #3 of 14 Hotels in Umag
Certificate of Excellence
The Hague, The Netherlands
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Great holidays in very friendly atmosphere”
Reviewed 6 September 2013

We experienced this hotel during three weeks and, it was great. It has the comfort you can expect from a 4* hotel. However, what really made the difference for us, were the facilities for children and the friendliness and helpful personnel. In the evenings, our son Jamie (4) loved to go to Club 4, were he was always warmly welcomed by Erika and Natasja. They are great with children. It gives you the opportunity to relax and have some nice time alone or with your partner.
From the person that cleaned our room (Mrs. Antonya) to the servers/barmans at the restaurant (Mr. Jasmin), including Sandy and Tanja from the animation team… we felt always a friendly and enjoyable atmosphere. They always were very attentive with small children.
Therefore, we hope the hotel management recognizes and rewards the professionalism and hard work of the people that made our stay enjoyable. Because, in the end… this is what we remembered the most! Thanks and warm greetings from The Netherlands.

Room Tip: Be sure you ask to be placed in a non-smoking room if you travel with children, with non-smoking nei...
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  • Stayed August 2013, travelled with family
    • Value
    • Location
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Helpful?
1 Thank Raquel R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IstraturistUmag, Manager at Sol Garden Istra, responded to this review, 28 October 2013
Dear Raquel R,

Thank you for sharing your impressions with other travelers. It makes us very happy to read that our employees were the reason for your memorable vacation. The rich offer of our hotel is supplemented by our personalized approach and kind attitude with all our guests. We are really pleased that you have recognized it. Your comment has been forwarded to all our employees as a motivation in their future work.
We hope to see you soon!

Best regards from Umag,

Franka Zorić
Guest Experience Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (57)
Date | Rating
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hungarian first
  • Italian first
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English first
Prague
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 2 September 2013

I was there with my sister´s family with two children (8 years, 13 months).
We have two neighbouring classic rooms with balcony in main hotel building. Bed was really huge :-) , I liked it very much! We asked for baby cot and it was of good quality.
Food - we have half board; great variety and really delicious food. We really appreciated Special offer for kids in the afternoon (snacks, drinks, ice cream).
Hotel´s aqua park was really fun - water slides, swimming pools and especially paddling pool for small children.
We liked aqua aerobics and zumba lessons very much!
Evening entertainment program was very professional and we really enjoyed it.
The beach is really close to the hotel. If you´ll go a bit further, you can find a quite sandy beaches.
Hotel is really family friendly and that´s why I recommend it especially for families. I think e. g. for couples there is too much childrens´ shouting everywhere :-)

Room Tip: Family room was not available but we have two neighbouring classic rooms with balcony in the main bu...
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  • Stayed August 2013, travelled with family
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Helpful?
1 Thank Majki
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IstraturistUmag, Manager at Sol Garden Istra, responded to this review, 28 October 2013
Dear Majki,

We are glad that you have chosen our hotel for your holiday and what makes us very happy is that we have fulfilled your expectations. Our services and facilities are based on the offer for families with kids but also include activities for adults. In this way everybody find something for themselves. It will be our pleasure to welcome you again and have a chance to satisfy your needs and assure you a pleasant vacation one more time!

With best regards,

Franka Zorić
Guest Experience Manager
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Banja Luka, Bosnia and Herzegovina
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 26 August 2013

I stayed in the hotel with my husband and 8-year old son and I can only say that it is a great place for families with little picky eaters as well as for the families who prefer active holidays. The food is absolutely excellent, the rooms are a bit smaller, but the beds are very comfortable. The staff is very polite.

  • Stayed May 2013, travelled with family
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Helpful?
1 Thank Slobodankads
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IstraturistUmag, Manager at Sol Garden Istra, responded to this review, 28 October 2013
Dear Slobodankads,

I would take this opportunity to thank you for this nice comment. We are all happy to read that you have enjoyed your holiday and that your “little picky eater” liked our food.
We are looking forward to welcome you again in our hotel!

With regards,

Franka Zorić
Guest Experience Manager
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Pickering, United Kingdom
Level Contributor
35 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 26 August 2013

We have just enjoyed a family holiday in the sun at this hotel. The facilities and the food were excellent. Very clean, modern no negatives............
Staff are helpful and efficient. The swimming pools are delightful. outdoor particularly but indoor one for the only day we had rain. There is something for everyone. childrens clubs and entertainment if you want it

Room Tip: we had a family room with 2 adjoining bedrooms and a sea view. both rooms had a balconey.
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  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
4 Thank Gail R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IstraturistUmag, Manager at Sol Garden Istra, responded to this review, 17 September 2013
Dear Gail R,

We are happy that you and your family enjoyed your stay in our hotel and that you had fun. I am glad that you recognized our facilities as well as the service. Thank you so much for your comments. Hope to welcome you again!

Regards from Umag,

Franka Zorić
Guest Experience Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Croatia
Level Contributor
32 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 26 August 2013

The hotel is perfect for families with children. The pools are great, evening animation is on a very high level of quality (especially The lion king) and all members of animation team seem to be very enthusiastic. We spent with our child some time in the mini club 4, where Erika and Nataša were doing great job (greetings from Leon). Well done! The club 4 is very well equipped and kids just love it.
The hotel is very well maintained, rooms are clean, service in the restaurant is good, the quality of food is also great.
The only negative thing we experienced was huge crowd at check with cca 80 people waiting in the line because the check in started at 14 pm sharply. I strongly believe that the management will find a more efficient way to resolve such situations in the future. At least, a complimentary drink to exhausted travellers would be a nice gesture.
All in all, we loved this hotel and plan to be back soon...

Room Tip: Rooms with pool view are a bit noisy.
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  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank Issa1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IstraturistUmag, Manager at Sol Garden Istra, responded to this review, 17 September 2013
Hello Issa1,

Thank you for spending your time to share your experince with others. It is always a pleasure to read comments such as yours. In order to keep our guests satisfaction we are striving to improve our service from day to day. In order to maintain our service on high level we are already taking needed measures to reduce the time for check-in as short as possible.
Nataša and Erika are proud of these commendations, they are sending their regards, especially to Leon.
Can't wait to have you again in our hotel as our guests!

Franka Zorić
Guest Experience Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Martin, Slovakia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 25 August 2013

just spent one week here with family. Really nice place - quiet location with few cars passing by to other locations (seaside), excellent staff (it is something to say as this is not always standard in Croatia), pools nice - especially indoor for swimmers. High quality of food (amazing they could keep it despite so many people in the restaurant. And special highlight was Activity team: fantastic pilates with Maja, children clubs, and the cream was Lion king show including hotel guests starring. Would recomend to any family with children, especially those oriented to mix active holidays with poolside/beach laziness (runners, inline skaters, bikers). And of course tennis - Umag tennis academy 3 minutes walk is EXCELLENT (thank you Bruno, Ozzy and Josip for help with my hopeless strokes). Cons? More olives in breakfest buffet next year please! C´mon, we are in Istria!

Room Tip: seaside has nice view and is shadowy until afternoon. Quiet as well as there is no much traffic on t...
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  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 7zeroo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IstraturistUmag, Manager at Sol Garden Istra, responded to this review, 17 September 2013
Dear 7zeroo,

thank you for your nice comments. I am happy you have enyojed your stay in our hotel and all the additional services. I am glad you participated in our sosport activities, I will pass your regards to Maja and I am sure she is going to love it!
Hope you will have a nice time with us next year too!

Franka Zorić
Guest Experience Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Zagreb, Croatia
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 22 August 2013

Brilliant service at hotel Sol Garden Istra on Friday 19th April - half an hour before check out time I found a cleaning lady in my hotel room toilet doing the toilet business.... THEN washing her hands and wiping them off MY towel. Seriously?!.... 4 stars? Any stars?
Of course the hotel manager offered me a discount(!?) verbally WHEN I come back... I don't see that happening, it's not a good thing to let the guest leave the hotel angry.

  • Stayed April 2013, travelled on business
    • Value
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Helpful?
3 Thank Marijana B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IstraturistUmag, Manager at Sol Garden Istra, responded to this review, 29 August 2013
Dear Mrs. MorskoPrase,

Thank you very much for choosing Sol Garden Istra for your stay and for taking the time to share your feedback on TripAdvisor.

As we have already done in person, we would like to use this opportunity and give you our sincere apologies for the situation you experienced, when returning to the room, after having taken out your luggage and checked out at the reception.
Like we confirmed to you, we have spoken with the person in question and taken all the necessary measures to ensure that these or similar situations do not happen again.
Each of our guest’s comment serves as a motivation in the improvement of our services, as we are constantly trying to surpass the expectations of our guests. Therefore, we are trying to devote to each and every of our guest’s situations, especially during their stay.
I believe you have experienced this when the Hotel Manager approached to you with a solution for the situation in question and offered her full disposal during your next stay in our facility.
We would also like to use this opportunity to remind you that you are free to contact us by phone/e-mail of the hotel or the Manager's phone number/e-mail that she personally handed to you.
We do hope to be able to welcome you again in the near future and to rebuild your confidence in our service.

Kindest regards from Umag,

Franka Zorić
Guest Experience Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sol Garden Istra

Property: Sol Garden Istra
Address: Katoro 19, Umag 52470, Croatia
Phone Number:
Region: Croatia > Istria > Umag
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#1 Top resorts Hotel in Umag
#3 Luxury Hotel in Umag
#3 On the Beach Hotel in Umag
#3 Spa Hotel in Umag
#4 Family Hotel in Umag
Price Range (Based on Average Rates): £
Hotel Class:4 star — Sol Garden Istra 4*
Number of rooms: 198
Official Description (provided by the hotel):
Hotel Sol Garden Istra in Umag uniquely couples contemporary design with motifs of authentic Istrian history, creating a hotel of unmatched distinction. With specialised amenities for bicyclists, this hotel is a top bike hotel in Croatia. The hotel also offers fun and activities for the whole family: an outdoor water park, wellness centre and access to the Sport Art centre, which is complete with sports grounds for football, handball and basketball. ... more   less 
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Also Known As:
Sol Garden Istra Umag
Sol Garden Istra Hotel Umag

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