My family and I planned to go many times to this hotel this summer. But after one trip we will not be back. We booked a family room, which is two separate rooms with a door in between. The rooms are large and fit our family of four nicely. However the temperature is not controlled by the thermostat in your room. You have to ask the front desk to turn it down. Which we did SEVERAL times. But it never got below 80 degrees. Our toddler kept waking up covered in sweat. I couldn't sleep either because the bed was so rock hard that I was up all night. Which kept everyone else awake! I even tried to sleep on the extra pillows they give you and the extra blankets. When we talked to the front desk the next day they said that they would have someone look at the air and put a pad on the bed. We went through the day and the kids loved their pool, and club. When we went back up to the room it was still very hot and the "pad" they put on the bed was no thicker then my finger. I really tired to get comfy on it, because I didn't want to leave. The kids were having fun, but how can we stay when you pay for a place to sleep and you can't. So we decided that it was better to drive home through the night then to stay on a bed you can sleep in, and a miserable toddler. When we left after 7pm we once again told the front desk why we were leaving-hoping that they would switch the rooms or offer a solution. The man just shrugged his shoulders and said nothing. WHAT!!! We joined their Loyalty program because we were going to come back again. But since that means nothing to them we will not be back. They didn't even offer us a discount for the unused room or buffet we paid for, let alone a refund for the unused days of our vacation. There are several places to stay in this area. Choose somewhere else.
- Official Description (provided by the hotel):
- Hotel Sol Garden Istra in Umag uniquely couples contemporary design with motifs of authentic Istrian history, creating a hotel of unmatched distinction. With specialised amenities for bicyclists, this hotel is a top bike hotel in Croatia. The hotel also offers fun and activities for the whole family: an outdoor water park, wellness centre and access to the Sport Art centre, which is complete with sports grounds for football, handball and basketball. ... more less
- Reservation Options:
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- Also Known As:
- Sol Garden Istra Umag
- Sol Garden Istra Hotel Umag