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“Don't Stay in this Place”
Review of Hale O Pua Lani

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Hale O Pua Lani
Level 2 Contributor
4 reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Don't Stay in this Place”
Reviewed 28 March 2011

This review is for Hale o Pua Lani, the triplex on Queen Kalama Avenue in Kona. This place is an absolute joke. There is another comment on Tripadvisor from another reviewer for another one of the properties this landlord owns and the reviewer stated "you get what you pay for". This is so true.

The owner's website has 40 5-star comments on it (though not many in the last couple of years) and pictures show two spotless condos with a pretty spectacular view of the ocean. It sounded wonderful, so I booked the top floor for a 7 week stay this winter. In retrospect, I feel that these comments were totally manipulated by the owner, because no condo deserves 40 5 star comments with not one detrimental remark. That should have sounded an alarm. That is why Tripadvisor reviews are so respected, they post honest reviews from ordinary people and not from owners who have a vested interest.

When we arrived, we were in for the shock of our lives. First of all the middle condo has absolutely no oceanview (we stayed in that unit for a couple of days before moving upstairs), even though the owner had assured us that it had the same view as the top unit. His description of the view on his website is "an incredible panoramic ocean front view" totally differs from reality. . The owners pictures were taken in 2005 and have not been updated. My pictures show reality. He fails to tell potential renters that in the meantime a house on long pillars has been built right in front of his triplex, totally blocking the view on the middle level and obstructing the view on the top level. When I mentioned updating his pictures to give a true picture of what people are renting, he got very irate and said it would be best that we find another condo to rent that this situation was not going to work out. Unfortunatley, we had to stay there for 3 weeks because it was such short notice to find anything else but luckily we found a decent condo to rent for the last month. We were lucky that the owner did refund our money for the last month, so that was a good thing.

The whole place was filthy, sticky dirty blinds that were falling apart in the bedrooms. sticky dirty kitchen cupboards, bathroom had mold and mildew in the shower, the bottom cupboard of the kitchen sink in the top unit had black mold growing because of leaky water pipes, the screens needed repair - lots of holes in them, the sliding door tracks were filthy and filled with dead insects. The whole condo was infested with tiny ants, when you swept the floor it was like the dirt was alive, the countertops were crawling with them, could not even put any food out for a minute without covering it, all food (including boxes) had to be kept in the frig or else in sealable plastic bags so it would not get infested. The furniture in the living room - the sofa, and chair and rug were disgusting. Better furniture could be found at a garbage dump. The frig was all rusted, the water dispenser did not work and the ice maker kept making ice constantly even when shut off. Had to be careful opening the freezer door because usually 100 ice cubes would come tumbling out onto the floor. The bamboo outside chair had what looked like rat chewed cushions - I don't think anybody in their right mind would ever sit on it. Why not just throw the chair out?
The outside pool and back yard were not looked after. In the three weeks we were there, nobody other than my husband ever cleaned the pool. When he vacuumed it and cleaned the filter, it was filled with long black hair and dead leaves and debris because the yard was not cared for. The owner no longer lives in the basement - so that is probably why nothing has been done to these condos in the last couple of years and they are in such a state of neglect.

There were no adequate cleaning tools in the condo either. The broom and mop, left behind more dirt than they picked up. How expensive is it to replace these with new ones? There was no vacuum in the unit. When I asked the owner if there was one available, he said he kept it in the garage because renters take the parts. When we asked to borrow it to try and clean up the place, the vaccuum looked like an antique upright, that had barely any suction, no tools or attachments, but then there would be no place to attach them anyway, and the power head did not work. The bag was full, had probably never been cleaned in 5 years. I had to laugh, better appliances could be found at a dump. How can you possibly clean properly without a vacuum that works?

There was no hot water in the afternoon. It works on solar heat during the day and the electric heater kicks on after 6 at night. So if you like cold showers in the afternoon, this is the perfect place for you!

All the outside lights on the lanai were disconnected and there was no light over the dining room table. Apparently the people who live in the new house right in front of the triplex complained about the light coming from the triplex. Also there is no light in the backyard where the BBQ is. So if you BBQ after the sun goes down, you are cooking in the dark.

I am trying hard to find a positive comment about this place, and the only thing I can come up with is the location. Great snorkeling beaches close by. I just wanted to give a true picture of the condition these condos are in so that other possible renters know exactly what they are renting.

  • Stayed February 2011, travelled as a couple
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Helpful?
10 Thank purplerain1969
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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English first
Vancouver, Canada
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 29 December 2010

This is the place next Hale O Pua Lani. We (family of 3 with young child) stayed in Dec 2010 for a week. The place was perfect for us: we were pleasantly surprised to find the house to be much larger than expected. It's close to amenities, has a partial sea view, and lovely roof deck and pool. The kitchen was stocked with many condiments, which was very handy. All appliances worked well. Bill, the owner, organized everything well and answered all questions very promptly. We'd go back again in a heartbeat!

The only thing we would have like to have had was a drying rack to hang wet bathing suits and towels. Other than that, no complaints.

  • Stayed December 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank gracecat-van
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maui, Hawaii
Level 6 Contributor
86 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed 11 July 2010

This is for the property adjacent to the Hale, on Kahananui Place. It had big Chinese red double doors at the top of the landing. It is a stand alone house, with an apartment below. There is a small swimming pool below which is only for the upper unit's use.

This property is a huge, three bedroom unit with a back lanai which extends across the whole of the ocean facing side of the house. There is an eat-in kitchen as well as a dining area in the large living area. A separate laundry facility was off the kitchen. No clothes pins for us to use the line across the back of the house.

Supposedly the lower unit was only for a woman and daughter to use when they take tennis lessons, coming over from Hilo side. Surprise! State of Hawaii big white truck appeared in the drive and we had someone below us.

No garbage can available at first. Then it suddenly appeared. Full from the downstairs unit's occupants.

Wi-Fi is available. Not a particularly strong signal.

In one bedroom, there were 2 singles. This room had filthy mini-blinds which also did not work any more. The bathroom near this bedroom had a shower head which pointed to the wall. When an attempt to adjust the head was made, the whole pipe began to move and we stopped that motion. The shower head was used in the skewed position.

The living room has the main tv as well as two light fixtures. Overhead fan unit had many burned out bulbs. The small table lamp was the only side lighting. Very hard to enjoy your meal when you cannot see it.

In the kitchen, there was no soap for doing dishes - either in the sink or in the dishwasher. Had to buy that. The cycles on the dishwasher were messed up - a waste of water in extreme drought conditions? The cooking oil was rancid. The plastic storage containers were all filthy to the touch and we cleansed them in the dishwasher. Many did not have appropriate lids any more. The stove was recently acquired and the knobs, to me, were put on 180 degrees wrong.

The master bedroom had a TV but only worked on 3 or 4 channels, even with a cable feed. Call to management said "oh someone messed with the line". No resolution-ever. The neighbors off the side windows of this house were loud and you could hear their conversations easily.

The front door knob lock was without a key. No resolution to having that repaired/replaced during our stay.

In the bath off the master, the sliding window track at the corner was full of dead cockroach bodies. That bath also was very unique - an oval tub sunken below the floor level. There was a hand wand to use to bathe in shower mode.

There is a 3rd bedroom with a queen futon couch and desk. The living room furniture also converted to sleeping units; another queen plus a single.

The roll shades off the lanai were all messed up - unable to be lowered or raised. Also the grill for use there had a broken auto-lighter and the cooking surface was completely rusted out. Who wants to cook on that? The lights mounted on the walls outside were dead. Had to use a small clip light to grill by after sunset. Also, some of the screens off the living room had rat-chewed holes in the corners. How hard is it to put small patches on screens?

We found a bottle of water under the sofa in the living room. Plus other debris under beds. The people leaving are expected to clean up their messes. Riiiiight.

The place needs to be professionally cleaned at least once a quarter as long as the current cleaning policy is in place.

For $99+ taxes and fees / night and paid in cash/check, you get what you pay for.

  • Stayed February 2010, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Makalani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hale O Pua Lani

Property: Hale O Pua Lani
Address: 77-107 Queen Kalama Ave, Kailua-Kona, Island of Hawaii, HI 96740-4429
Region: United States > Hawaii > Island of Hawaii > Kailua-Kona
Hotel Style:
Ranked #30 of 36 Speciality Lodging in Kailua-Kona
Price Range (Based on Average Rates): £
Number of rooms: 22
Official Description (provided by the hotel):
Triplex buildings with fantastic ocean view, each 2 bedrooms. 4 miles south of Kailua Kona. Within walking distance to the Famous White Sands Beach Or Kahaluu Snorkel Beach ... more   less 
Also Known As:
Hale O Pua Lani Hawaii/Kailua-Kona

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