The positive - very nice boat that handled the water well. I also felt like their gear was well maintained.
The negative begins with them demanding you go to their small and hidden dive shop that is close to neither the boat nor any resorts. The purpose is purely to try to get you to spend even more with them on t-shirts. All you do at the shop is sign wavers, run your credit card and look at dive cards. All of which can be done at the boat which is another 10 mins away. The second big negative was the lack of friendliness of the staff. It started with the shop manager and then continued on the boat with their captain.
All in all, an extremely disappointing experience. My husband and I have done a lot of diving in world wide and this was the worst company we have experienced.
It fundamentally comes down to their lack of being customer service focused.
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