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“The Perfect Family-Friendly or Romantic Getaway” 5 of 5 bubbles
Review of Four Seasons Resort Hualalai

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Four Seasons Resort Hualalai
Ranked #1 of 14 Hotels in Kailua-Kona
Certificate of Excellence
GreenLeadersGold level
Los Angeles
Level Contributor
41 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
“The Perfect Family-Friendly or Romantic Getaway”
5 of 5 bubbles Reviewed 30 December 2013

I have traveled many places and stayed in many resorts but Four Seasons Hualalai totally blew me away and it's the first place I have said we MUST COME BACK to!

Service: Extraordinary - you are always greeted by name and the staff always says "aloha" when passing you on the grounds. Every request was fulfilled within 10 minutes and even room service was efficient.

Accommodations: Amazing - I hate resorts where you feel stacked on top of other guests and the Four Seasons Hualalai manages to feel intimate, even with so many guests. Go for the ocean-view rooms. It's worth it.

Spa: To die for - outdoor jacuzzi, steam room, sauna and a unique stone stream that you can walk through for a foot massage. Our massage services weren't the best but the spa experience made up for it.

Restaurants: Hit or miss - This was the only place that could be improved. Some of our meals were awesome and some were so-so. I would be less critical if the price tag wasn't so steep.The only other problem is that dinner reservations were sometimes hard to come by at the times we wanted to eat so I'd recommend booking dinner reservations in advance or at the time of your arrival to make sure you can eat when you want. Otherwise, the room service is a great alternative.

Pools: Something for everyone - Our 3 year old loved the kiddie pools. They have one 3 feet deep and the other 1 1/2 with a sand bottom and sprinklers which kept her entertained for hours. There are also 2 adult pools and a pond for snorkeling with fish and an eagle ray.

Activities: Tons of options - Many of the activities including fish feeding and hula dancing class were free. Lots of fitness classes avail (but they run about $25/hour). We didn't make it to any ocean adventures but I'm sure they'd be amazing too. They also have a fantastic kids club with games, movies, and outings for the older kids.

Summary: THIS IS THE RESORT HOTEL EXPERIENCE I'VE EVER HAD. If you can get past the price tag, this resort offers an unforgettable experience, incredible views, and personalized service that will make you want to return year after year.

Room Tip: Splurge for ocean view! If you like privacy, request a room in the lower numbers near King's Pon...
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Green Features: Their efforts to be environmentally-friendly were commendable. I'm all for reusable bottles for toiletries and fresh filtered water delivered daily instead of water bottles.
  • Stayed December 2013, travelled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank djrhoffman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
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Winthrop, Massachusetts
Level Contributor
22 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
5 of 5 bubbles Reviewed 28 December 2013

We travel every summer and winter, and try a new destination or hotel each time. I don't think there is a hotel that can exceed the experience we had at this paradise found. The service is unmatched by any hotel in which we've ever stayed.

POOLS:
There are pools for everyone, from those who wish for quiet, a pool for kids, a pool with a swim-up bar and even a naturally protected safe swimming ocean area (the ocean in this area is otherwise unsafe for entree/intermediate swimmers, as there are many lava shoals both above and below water). Servers are there before you even realize you were ready for an iced water, or an adult beverage. The sun loungers were quite comfortable and abundant (although during the busy season, we had to get there early (9 AM) to ensure seating poolside).

RESTAURANTS:
The restaurants were perfect. For the person with an unlimited budget, there is no better. If you're concerned about costs, go elsewhere; drinks ranged in price from $16-20. Meals ranged from $100-$200 a pop for two, but hey, again, the service is incredible. UlU offers a variety of sushi and seafood, and some items for the non seafood lover. The Beach Grill provided great healthy meals (kale, edamame, chia seed salad for instance) along with the standard but delish burger/pizza options. At night the Beach Grill had a lovely duo playing Hawaiian and soft rock which added to the romantic mood without being intrusive, if you were intent upon having a quiet conversation with your fellow diner/s. Special shout-out to Tyson at the Beach Grill for his thoughtful gesture (the Belly necklace is loved and worn daily!) and Hilary at the maitre d' desk for her warmth, humor and smarts).

FITNESS CENTER:
All I can say is Rip Oldmeadow: you rock. For special classes, including Spin and Boot Camp, no one can make me work harder. The Four Seasons and crew have created a healthy and happy workplace, thus attracting some of the greatest talent in the hospitality and fitness industry. Rip is an example of that: as a former Iron Man (5th fastest in the world) it was a treat to have him impart his knowledge and expertise in this beautiful studio. A variety of classes for all types, along with a fabulous fully equipped gym - we were pleased and used it daily.

CONCIERGE SERVICES:
We needed very little in the way of help here, but can only imagine that their support would have been sublime. At one point, we did require some office support (65 pages of documents were faxed and then neatly sorted and left for us in our room, worry free - no charge).

GROUNDS:
Extraordinarily beautiful (see our photos) along with optimal sunset views. The property sprawls extensively and one feels as if a private neighborhood instead of within a hotel property.

ARRIVAL/DEPARTURE:
Seamless and relaxing on both sides. A lovely greeting along with leis, iced/scented towels and guava drinks in cocoanut shells, made our arrival wonderful, especially after the long journey from New England.

Room Tip: We stayed in the 3000 block overlooking the18th hole and ended up falling in love with the evening b...
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  • Stayed December 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank jlauftravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris W, Director of Sales at Four Seasons Resort Hualalai, responded to this review, 30 December 2013
Aloha,

Thank you for sharing your amazing experience and for choosing to stay at Four Seasons Resort Hualalai on your recent Hawaiian vacation.

We are truly happy to read that you enjoyed your time with us. We have passed on your feedback to our team.

The only thing missing is knowing when we will see you again.

With warmest aloha

Chris White
Director of Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Westlake Village, California
Level Contributor
245 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
5 of 5 bubbles Reviewed 27 December 2013

My husband Jim and I arrived at the Kona Airport the evening of Dec. 7th and was met by a Four Seasons Representative who arranged exceptional luggage and transportation service to the Four Seasons Hotel. When we arrived we were met by a charming young lady with lei's, cold towels and a mai tais. We sat in the beautiful lobby and registered with the receptionist who guided us thru the services and amminities of the hotel, golf, exercise facilities, dinning, etc. We were taken to our room (we requested our room when we visited in 2007 which was available) by the bellman which was very informative and accommodating and helpful. What a terrific start to a 9 day wonderful fantasy vacation. The entire staff at the hotel was forever concerned about "Service" and accommodating our every need. A special shout out to many staff members, Austin Price, Nicole Rodrigues at the front desk, Tara at the Concierse desk, Tirra and Taylor at the "Ulu" Restaurant for fantastic buffet breakfacts, Teddy, general manager of the Beach Tree Restaurant, Julie and Frank at theBeach Tree Bar, Chuck Wilson, general manager of "Ulu". We enjoyed the farmers and fisherman's gourmet wine dinner/tasting at the "Ulu" outdoor restaurant. We reserved the golf and bed/breakfact packages and enjoyed them immensely! The golf course/attendants were terrific. A true test of golf with challenging holes and beautiful views. We loved the "Quiet pool" area of the resort with wonderful service (cold towels, cups of ice water refilled frequently, frozen deserts served throughout the day), suntan lotions available and of course liquid refreshments and food service whenever requested. We celebrated our 25th wedding anniversary enjoyed every moment of it. We never left the resort, had all emmenties one could ask for. One of the "Best" 5 Star hotels we have ever stayed! Can't wait until the next visit! Would recommend it to everyone!

Room Tip: Rooms overlooking the Quiet Pool and Ocean view!
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Green Features: Four Seasons offer one of the most environmentally friendly practiced hotels we have stayed. From larger quality soaps, conditioners, body lotions to bed sheets that are changed every three days instead of daily unless needed, they are very environmentally friendly!
  • Stayed December 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Cathie P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
Level Contributor
20 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed 27 December 2013

Stayed here for part 2 of our Honeymoon. The resort is absolutely beautiful. It is unlike any place I've seen before. You can't help but feel relaxed there. The food was excellent. Didn't have one bad meal. Not much to do outside of the resort though, especially at night.

We stayed at the Four Seasons Maui before going to the Big Island. The Big island is much more laid back from Maui. The service was excellent at both places, but I would say the staff at the restaurants in Maui were more attentive. The food was much better at the Big Island though.

  • Stayed September 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank NYC405
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
usa
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 23 December 2013

We traveled as a family with 2 young children (4 yrs and 6 months) and stayed for a week in the fall of 2013. We had a large oceanfront suite, which was spacious and beautiful and right on the ocean. Highly, highly recommend ...

Highlights:
SERVICE ... every staff member we encountered from the general manager to the concierge to the housekeepers to the waitstaff was genuinely warm, pleasant and helpful. Folks appeared to enjoy their work and were responsive to requests and attentive without being oppressive. This was consistent throughout our stay and with each and every Four Seasons employee we interacted with.
FAMILY FRIENDLY ... this is a resort made for families. You will enjoy yourself too if you are traveling without kids (adult pool is on the opposite end of the resort as the kid-pool and kid-friendly ocean lagoon) but this place was especially great for our family vacation. The concierge was able to outfit our room prior to arrival with a crib, a playpen, a highchair, a bouncy chair, a baby bath, baby shampoo, a few baby toys, safety rails on the bed for the 4-year old, outlet covers, and even a child-sized kimono bathrobe, just like mom and dad's. The seashell pool (kid's pool) has pack-n'-plays available for use poolside as well as goggles and toys for the bigger kids. The family pool itself was pretty unremarkable, but the location and ocean views can't be beat, and it was full of happy children having fun. The resort also offers many fun activities for children and families, and a wonderful authentic family luau in a cool outdoor amphitheater. They also can arrange a reasonably-priced nanny.
LOCATION ... weather for us was perfect. High of 80 to 85, low of 70 to 75, pretty much every day of our visit. We had one windy afternoon, but even then it was warm and glorious. There is a great, protected swimming area with some easy and fantastic snorkeling. Also, there are tons of accessible tidepools and sea turtles all over the place. The resort feels secluded, but is about 10 minutes from the airport, and 15 minutes from groceries and a Target.
FACILITIES ... there was some damage from the Japanese earthquake and tsunami 2011 and some updates have been made. Overall, the place felt clean and modern without being so polished you're worried about getting sand on the floor.

There were just a few things that could have been different that would have made this trip perfect ... the 'kitchen' in the suite had a full-sized fridge, micro, coffeepot, etc., but literally no counter space for any kind of dishes or prep, and no stove-top. Washing bottles was challenging in the tiny sink. Also, did I mention everything was really expensive? REALLY expensive. I get it. It's the 4 Seasons. One shouldn't be surprised. But, I was surprised. The food at the restaurants was overall quite delicious for resort fare, but I don't like to eat at a restaurant every morning, noon and night, even when traveling. I would have appreciated a more adequately sized kitchenette to facilitate cooking a few easy meals for myself and the family.

Other than these two minor complaint, the trip was phenomenal. I wish I was there right now ...

  • Stayed November 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank DeeTails
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
25 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 20 December 2013

This hotel and resort have the best service i have ever receive from my travel, My first trip to Kona with my Wife, we were surprise at how welcoming the staff at the Four Seasons are.
1. When we were just strolling along the pool and walking towards the trading Shop, staff who walk past us will greet and offer us water.
2. Golf Course very well maintain and it is beautiful again the Staff will come up to you and give tips and what ever you need, is at hand
3. Room is big and comfortable, we have some slight problem with the room air-con, give a call to front desk and it was fix when we came back from dinner, and the maintenance staff left us a voice mail to apologize the trouble we have to go through and explain the fault. (again another great Service)
4. Upon Check out, there a little error with our bill, went to front desk, again no questions ask from the staff and fix the problem for us.
5. Breakfast was nice but i just found it a little pricey but having said you are getting the best quality food from the island and many items are made by the chef.
We Stayed there for five nights, will definably go back to Kona Four Seasons again Next Year.

  • Stayed December 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank CK2012_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rheba C, Executive Office at Four Seasons Resort Hualalai, responded to this review, 7 January 2014
Aloha from Hualalai!

I am delighted to hear that you and your wife had a truly memorable first trip to our resort. As you discovered, we are fortunate to have a staff who are so willing to extend their aloha, which comes naturally since our employees enjoy working in such a lovely setting. I am happy you mentioned the food. At least 75% of the ingredients used in the preparation of the meals in our restaurants is locally sourced, from vegetables, meats and seafood, plus our culinary staff is happy to make special items requested by our guests.

We will hold you to your promse to return to visit next year. In the meantime, have a happy and healthy 2014.

With warmest aloha,

Rheba Crane
Executive Administrative Assistant
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Los Angeles, California, United States
Level Contributor
108 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
5 of 5 bubbles Reviewed 20 December 2013

Hands down the nicest hotel I've ever stayed at in the world. We stayed here for the last 2 nights of our honeymoon. We should've stayed at least another night! Hotel upgraded us to a room with a better view for our honeymoon. Greeted us with mai tais served in a coconut at check in and some local nuts. Room was impeccable. We took the advice of other tripadvisor guests and got a room on the lower level of the bungalows so that it would include the outdoor volcanic shower. Very cool!

Dusty and Candace were the standout employees! Candace at the Beach Tree restaurant talked the kitchen into staying open to serve us dinner as we arrived late at the hotel on our first night and the kitchen had closed about 10 minutes earlier. She stayed late and gave us 5-star treatment. Dusty is one of the on-resort drivers who takes you around in the golf carts. We coincidentally had him drive us 2 or 3 times, including check out. He's a gem! Polite, friendly, smart! Dusty & Candace provided the type of extraordinary service that Four Seasons is known for.

I tried having a tennis clinic at the club at the resort. Unfortunately, between a miscommunication from the Concierge and the rude staff at the tennis resort, this didn't happen. I play a lot of tennis so this was going to be a bit of a treat, so it was very disappointing that it didn't pan out. I phoned the hotel before departing on the honeymoon and they said i didn't need to book in advance and could sign up in person; this wasn't really accurate.

On the other hand, we ended up taking a golf lesson from the head pro at the world-class golf course. This was money well spent. The head pro (can't remember name) was incredible! We could've listened to him all day long!

We tried the buffet breakfast one morning and it was excellent with tables right on the beach. Our last morning, we ordered room service. The staff set up everything on the outdoor terrace. They unfortunately forgot half the food and got one of the two main dishes wrong. But they fixed it soon enough. I felt bad having the server go back and have to fix it. But given the prices, was hard not to make sure we got the correct items.

Last but not least, we went twice to the gym and the spa. The gym was closed the first morning for repair. Understandable but surprising they couldn't fix it in the off hours. The spa was awesome! Hands down the best spa i've ever been to! Excellent service! Very expensive, but a great experience! A small gecko did end up in my food after the treatment though! This made for a great photo and i loved it, but I could imagine this being undesirable for others. I guess that's what happens when you have an amazing spa that happens to be outdoors on a tropical island.

We will return to this hotel hopefully sooner rather than later! This hotel was 100% better than the Hilton Resort in Waikaloa where we spent our first few nights! If the other Four Seasons in Hawaii are anything like Hualalai, then we will have to experience those as well! Extraordinary overall!

Room Tip: Get the lower level in the bungalows with access to the private, outdoor volcanic rock shower. An aw...
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  • Stayed September 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Gerard R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Four Seasons Resort Hualalai

Property: Four Seasons Resort Hualalai
Address: 72-100 Ka'upulehu Drive, Kailua-Kona, Island of Hawaii, HI 96740-5610
Phone Number:
Region: United States > Hawaii > Island of Hawaii > Kailua-Kona
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Green Hotel in Kailua-Kona
#1 On the Beach Hotel in Kailua-Kona
#1 Romantic Hotel in Kailua-Kona
#1 Top resorts Hotel in Kailua-Kona
#1 Family Hotel in Kailua-Kona
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Four Seasons Resort Hualalai 5*
Number of rooms: 243
Official Description (provided by the hotel):
Nestled along the legendary Kona-Kohala Coast of Hawaii Island, Hualalai is a Hawaiian destination unlike any other. Blessed with 863 acres of lush oceanfront beauty, authentic Hawaiian artistry and the highly customized services of the award-winning Four Seasons, Hualalai is a holistic, sustainable and globally renowned community that continues to set the standard by which all other resorts are measured. Hualalai inspires and enriches every experience, forever transforming and connecting the lives of all who come here. ... more   less 
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Also Known As:
Four Seasons Resort Hualalai At Historic Ka`Upulehu Hotel Kailua-Kona
4 Seasons Resort Hualalai At Historic Ka`Upulehu
Four Seasons Kailua-Kona
Kailua-Kona Four Seasons
Four Seasons Hawaii
Four Seasons Hualalai
Four Seasons Resort Hualalai Hawaii/Kailua-Kona

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