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“Condo 1604 Was Excellent!”
Review of Kanaloa at Kona

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Kanaloa at Kona
Certificate of Excellence
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805 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (179)
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English first
Los Angeles, California
2 reviews
Reviewed 10 May 2014

This was our family's first trip to the Big Island. I decided on the Outrigger due to the size of the units. I traveled alone in this trip, with 3 young children and NEEDED the space at the end of each day to wind down. I could not be stuck in a teeny tiny hotel... With that said, it was PERFECT! We booked a 1 bedroom, which was more than enough for us. 2 of us slept in the bedroom and the other 2 on the pull out sofa.

The only complaints I have was the noise outside of our unit (loud A/C from another unit that sounded like it was on it's last leg), the fact that WE didn't have an A/C - it was HOT at night, and cockroaches! Found one that was as big as my thumb - alive - and a handful of small dead ones. Oh, and the limited towels. I had to wash ours every evening, so we would have clean ones for the next day. (Beach, pool and bathing...)

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Brandi K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
chuck o, General Manager at Kanaloa at Kona, responded to this review, 12 May 2014
Thank you for your comments, security has been notified to do an inspection and will make notes on what air conditioner/s may be an issue. Security can be reached 24 hours daily. We appreciate your comments and will use them to better our service to all our guests. Mahalo and Aloha
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Belmont, California
Level Contributor
24 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 3 May 2014

this was a great pick for my family's first trip to the Big Island. we chose Outrigger for the great value that came from early booking, and its central location in Kona Kailua including proximity to the great area snorkeling. we were happy with the layout of the unit, two bedrooms, and ample kitchen supplies & appliances. we chose an ocean view and were really happy we did. we spent lots of time out on the lanai when we were at the unit. we didn't use any of the three pools more than once but they were in nice condition and the Ocean Pool is in a great location. we didn't choose to use the housekeeping nor AC, both available at additional charge. as mentioned Outrigger is in a fantastic location, with really great snorkeling just a few miles away. it served as a great home base for our travels around the island. on a future trip we might choose to stay a few nights in the HIlo area given the distance, but it wasn't too challenging to manage the 2 hr trip twice in the same day.

in all, we were really happy with the quality and cleanliness of the unit, its layout and amenities, and the location to all that one wants to do in Hawai'i. we would gladly stay here again.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank w1ntermute
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
chuck o, General Manager at Kanaloa at Kona, responded to this review, 5 May 2014
Thank you for your comments and descriptions of the property and of the island. Wow, driving to Hilo twice in a day!!! That is a lot of driving, but it is a nice drive. It is nice to hear that you enjoyed your time here. We will look forward to a return trip in the near future. Aloha and Mahalo
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Scottsdale, Arizona
Level Contributor
83 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed 2 May 2014

The location of this Outrigger is outstanding. The sunset views are beautiful and waves are crashing into black lava rocks continually -- so beautiful. The grounds and pools are so meticulously maintained and flowers are everywhere. Beautiful place!! It's very quiet and relaxing and that's a big plus for us. Just a short car ride to dining and activities. There is no beach access here but we drove to some of the other fantastic beaches we had discovered during our stay here on Hawaii. A small bar or cafe would be a plus, but there nothing like that here.

We had booked a one bedroom ocean view unit months in advance. When we checked in we found out they had "upgraded" us to a 2 bedroom ocean view unit -- not needed by us at all. They said the 1 bedroom wasn't available??? Seems odd. Even when we arrived at 4 pm, iapparently our unit was just finished with the cleaning and wouldn't have been ready at the 3 pm check in time. We have a nice view of the ocean over the pool, but I can't help wondering what my 1 bedroom ocean view would have looked like and where it would have been located. This isn't a bad unit, it's just bare bones and needs some renovations/maintenance. The barest of necessities in the kitchen, minimal towels to use all week (we ran out), an ironing board and NO iron, lights that are burned out, screen doors that won't open, uncomfortable and dirty lanai furniture that I had to clean before using, one patio with no furniture, etc. And, the kitchen and bathrooms could use a good scrubbing, but that's my opinion. Sitting directly above the community BBQ meant smelling cooking and burnt food quite often . . . Especially those guests that like to burn off the grill for 20 minutes or so. And, you have to pay additional fees per night to have air conditioning!! We've looked around and seen beautiful cushioned lanai furniture and reviews with happy renters that have access to tennis racquets and other equipment in their units. Nothing here but a few books. Happy to have a dishwasher and working appliances though.
In any event, it's a wonderful community and I agree with other posts. It simply depends on which unit you are assigned to for your stay. Unfortunately we were switched to another one without explanation, but we still had a great time.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AZsunrise63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
chuck o, General Manager at Kanaloa at Kona, responded to this review, 3 May 2014
Thank you for your comments, I am sorry that the one bedroom unit that you were reserved for was not available. Regarding to what difference, is one more bedroom. The ocean view 1 bedroom also has 2 full bathrooms. Regard to interior colors, designs, or decor each unit is individually owned so they can vary. Items supplied in the unit also depend on the individual owner. Tennis rackets are available at the front desk free of charge to any Outrigger guests. We will use your comments to improve our services. Mahalo and we hope you will visit with us again to see our improvements.
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Level Contributor
230 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
Reviewed 22 April 2014 via mobile

Stayed in unit 3002 - perfect condo for our needs. Had requested one bedroom ocean view- upgraded to a two bedroom. Lanai was perfect for meals overlooking the ocean. Kitchen was nicely equipped for cooking and the BBQ was close. Sea breeze cooling worked on this trip but I might want air conditioning if it were hotter.

The decor was Hawaiian, nicely done. Complex is quiet and beautiful. Gated complex with beautiful tropical foliage, fruit trees and a small herb garden.

The only suggestion would be for the managers to post information, along with the directions from the airport, about "late" arrivals. The office closes at 5pm which seems early. The security person at the gate was very helpful, giving us keys and directions - told us to check in with the office anytime the next day. Since we had already scheduled an early morning dive, that seemed fine until we read the paperwork telling us to go to the office first thing in the morning before leaving the complex. Because that couldn't happen, we tried calling the office first thing, and calling, and calling. Finally got an answer at 10am and no worries but it was a little awkward/uncomfortable. Checked in that afternoon with no problems.

Stayed April 2014, travelled as a couple
Helpful?
1 Thank PattiCNS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
chuck o, General Manager at Kanaloa at Kona, responded to this review, 2 May 2014
Thank you for your excellent comments, it is accurate. We do have a web site Outrigger.com and driving directions are listed for each property. It is difficult to find this property and not allowed to have directional signs. We hope you will return some day soon to visit with us again. Aloha and Mahalo
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Level Contributor
55 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 20 April 2014

Rented an individually owned condo thru Alohacondos.com website at this property. The condo was gorgeous, 2 bedrm, 2 bathrm, #3601. Oceanfront with lanai. Every amenity possible. This was our 3rd stay at this resort, which is quiet, beautifully landscaped and nicely located. You do need a rental car, as is the case with most places on the Big Island. Great snorkeling 5 min. drive away. Groceries and other stores close. Centrally located on the island. Only reason for not rating it 5 stars is the property has no restaurant. It does have bbqs, 3 pools, lots of green space, is on the ocean and next to a golf course. Love it here!

  • Stayed March 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Helpful?
Thank travelqueen3317
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
chuck o, General Manager at Kanaloa at Kona, responded to this review, 21 April 2014
Aloha and Mahalo, it is nice to hear that you enjoyed the property during your 3rd vacation here at Kanaloa. Hope you will be back soon, the mangos near your unit are all ready to eat now! Thank you for the comments.
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Sydney, Australia
Level Contributor
98 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed 17 April 2014

This was the second Hawaiian island we were unaware of how far we were from facilities.

We arrived a little before the room was ready, but the nice front desk staff, were able to manage this, and get us organised for lunch.

Nonetheless, it was a nice place, but a little dated and run down. However, after being on the road for about 3 weeks, it was great to have a large place with many rooms to stretch out.

Pools were clean, and it was nice to have a place that was adults only.

No resort fee - got my vote.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Grahame_B255060
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
chuck o, General Manager at Kanaloa at Kona, responded to this review, 18 April 2014
Aloha from Kona, yes, a car is highly recommended, then you are able to tour the Big Island at your own pace. Even if a complete shopping center is located less than 5 minutes drive, it is tough to carry a load of groceries by walking. We appreciate your comments and will use it to improve our service to our guests. We hope to see you again on your next visit to the Big Island.
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Additional Information about Kanaloa at Kona

Property: Kanaloa at Kona
Address: 78-261 Manukai St, Kailua-Kona, Island of Hawaii, HI 96740-2538
Phone Number:
Region: United States > Hawaii > Island of Hawaii > Kailua-Kona
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Swimming Pool
Hotel Style:
Ranked #9 of 35 Speciality Lodging in Kailua-Kona
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Kanaloa at Kona 3*
Number of rooms: 80
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Also Known As:
Outrigger Kanaloa At Kona Hotel Kailua-Kona
Outrigger Kailua-Kona
Outrigger Kona
Kailua-Kona Outrigger
Kanaloa At Kona Hawaii/Kailua-Kona

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