My husband and I stayed here for our honeymoon Feb. 9th-18th. Overall I am very happy with our stay but I definitely want to highlight some positive (and negative) things, starting with the negative since there are less of those:
-Hawaii state law prohibits smoking in public areas except where indicated. The Royal Kona has smoking areas but the law is not really enforced if people smoke elsewhere.
-The lagoon area, which is the main reason we chose this resort, was closed at least twice during our stay for a span of about four hours due to a wedding. I say at least because there may have been other times that we weren't there to see. I could understand blocking it off during the ceremony but the other guests paid good money to be there too and to close it off when the ceremony wasn't even taking place was to me disrespectful to all the other guests.
-The luau is first come, first served. We stood in line for an hour (we were second and then first when the people ahead of us left because they moved it indoors). Instead of handing out numbers or tickets to hold our spots they made us stand in line for an additional hour and then checked other people in before us. There was also no policing of the line so two couples just walked right up and cut in front of those who had been in line for hours. I think the Royal Kona should take better steps to ensure things are more fair for their guests, especially when it was their fault we had to wait so long in the first place.
Now for the positives:
-the view from our room was amazing, the lagoon was gorgeous and awesome to swim in.
-yes there was a wedding nearly every night but it always wound down by 10pm so it was never a bother.
-Their customer service is amazing! On our last day we had to check out by noon but our flight didn't leave until 9:50pm. The hotel not only held our luggage for us but also let us use a hospitality room from 4-5pm to shower and change. It was so awesome to be able to swim and enjoy the beaches that day knowing we could clean up afterwards before our long flight home.
-The rooms were very clean and actually pretty nice.
All in all, I don't know if I would stay here again only because there are other amazing hotels in the area that are cheaper but I am glad we stayed here this time.
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- Also Known As:
- Royal Kona Hotel Kailua-Kona
- Royal Kona Kailua
- Royal Kona Resort Hawaii/Kailua-Kona