It is heart wrenching to write this. But how can an establishment improve unless they are informed and how can the consumer make the right decision about things without good information so they can make an informed decision to get good value for their hard earned money. We had stayed at the Royal Kona before and it was so great, but this time, it was heartbreaking. The staff grumpy, the rooms smelly, not very clean, and the management less than interested in their guests. We asked to speak with the manager a couple of times and was always told, they are out, they are in a meeting, they are unavailable. Seriously??? What it really felt like was that the management was not caring enough to let us speak with them. I even doubt that the front desk staff even informed the management we wish to speak with them sometimes, because how can management blow off people so much if they REALLY care about their hotel. The place has lost it's charm... that is for sure. We won't be returning there. So sorry to see how this place has gone down hill. Bye, bye RKR.
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- Also Known As:
- Royal Kona Hotel Kailua-Kona
- Royal Kona Kailua
- Royal Kona Resort Hawaii/Kailua-Kona