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“So Very Disappointed.”
Review of Royal Kona Resort

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Royal Kona Resort
Ranked #9 of 14 Hotels in Kailua-Kona
Reviewed 3 April 2014

It is heart wrenching to write this. But how can an establishment improve unless they are informed and how can the consumer make the right decision about things without good information so they can make an informed decision to get good value for their hard earned money. We had stayed at the Royal Kona before and it was so great, but this time, it was heartbreaking. The staff grumpy, the rooms smelly, not very clean, and the management less than interested in their guests. We asked to speak with the manager a couple of times and was always told, they are out, they are in a meeting, they are unavailable. Seriously??? What it really felt like was that the management was not caring enough to let us speak with them. I even doubt that the front desk staff even informed the management we wish to speak with them sometimes, because how can management blow off people so much if they REALLY care about their hotel. The place has lost it's charm... that is for sure. We won't be returning there. So sorry to see how this place has gone down hill. Bye, bye RKR.

  • Stayed: March 2014, travelled with family
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2  Thank EpiClesis108
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DofSales, General Manager at Royal Kona Resort, responded to this reviewResponded 15 April 2014

Aloha TA family, WOW, definitely not the kind of review we hope to see..I've sent a personal message asking the guest to contact me direct. As most know, this is not the level of service we strive to provide, I hope to hear from them soon. Mahalo

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Reviewed 3 April 2014

We stayed here one night as our condo was not available for the last night that we were in Hawaii. The staff was cordial and helpful. The resort itself~public areas, elevators, courtyards, rooms~all in desperate need of an update.

Our condo cost less per night and we had more space, privacy and amenities. Cannot recommend it.

  • Stayed: March 2014, travelled with family
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Thank Deborah S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DofSales, General Manager at Royal Kona Resort, responded to this reviewResponded 15 April 2014

Aloha TA family, sorry they feel they cannot recommend us, that's too bad. I'm glad they had a nice time in their condo. Our guest prefer to eat out, and have someone clean their rooms while they are on vacation. Different strokes for different folks, I hope they were able to watch the dolphins in the bay in front of the hotel, or sip a famous Mai tai at the bar, I truly hope they had an awesome time on the Big Island, the best island in the chain..

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Reviewed 1 April 2014

We liked the location of the Royal Kona along the strip and the oceanview/ocean front room. We had a corner room on the 7th floor. Unfortunately the smoke from the daily luaus came up to our room each morning and the noise from the luau on the one night we spent time in the room. (That was laundry night - 4 porta-potties were stationed in the lobby of the adjoining tower, where the laundry room was located, and the wind blew those odors into that tower - icky!) Otherwise, we liked the pounding of the surf below us (sounded like the wind at home!) and a beautiful view when the luau was cleared out and after the fire got going properly in the mornings.

Room was huge, and had a sofa bed in there, plus chairs, table and the very comfortable king-sized bed. Room was very tired, though - linens, pillows, bedspread, carpet and especially the bathroom are in major need of a makeover. Amenities consisted of a bar of soap and a bottle of shampoo. Threadbare towels. Dresser needed some basic maintenance - a little sanding and paraffin was all, but it bothered me that basic things like that are neglected. Cable guy came into the room Monday during the day while we were out, and we hadn't asked about cable or internet, so I asked why mgmt had allowed someone to enter the room w/o permission. No answer, just a shrug from the manager on duty.

I asked about printing out boarding passes, was told to come back in the morning, since there was a problem with the computer. Came back in the morning, was told that they couldn't print out boarding passes, as the one computer they had dedicated to that wasn't working. But I saw the Japanese tourists getting their passes printed, from the dedicated Japanese desk.

Pool area was very, very small and they had a private lagoon, but that was closed during our stay because of high surf. Snorkeling and swimming were discouraged.

ABC Store about a block away, and lots of neat little places for breakfast and lunch nearby. Attached bar was crazy expensive by local standards, so I only bought a Perrier there.

Parking is for a fee and you have to display a pass, as well as have a card for admittance in and out of the lot. Card worked maybe 60% of the time, so we had to talk to lot attendant often. Parking lot fills early.

  • Stayed: January 2014, travelled as a couple
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Thank PlainsWoman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DofSales, General Manager at Royal Kona Resort, responded to this reviewResponded 15 April 2014

Aloha TA family, glad these guests shared their insight and concern.. We are definitely a hotel/resort, far from a condo. Yes, we had temporary resrt rooms in January while we renovated our bathrooms, but they were just that, temporary. Mother nature rules, if the surf is high, we close the lagoon for our guest safety, period. Our guest room amenities are modern and adequate, we're a moderate resort, if one is looking for 5 star products, they can be found at a 5 star resort. In regards to the cable repair, we were conducting maintenance, and the room was entered with a hotel staff security accompanying the cable repair man. We're open 24/7 and run high occupancy, sometimes this type of work is necessary. I hope they were able to enjoy the Big Island, sorry we weren't the perfect fit fot them, though I'm glad they shared. Mahalo!

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Reviewed 30 March 2014

It was a good hotel right on the beach. The food was good but we ate out most of the time.

We got a room which was on the left wing and the room was good. The hotel could be managed a little better but we didnt have much to complain given the price we paid.

Overall, a good hotel to sleep as in Hawaii you will spend very little time in the room ;)

Room Tip: Choose a room which has a sea view
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  • Stayed: April 2013, travelled as a couple
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1  Thank Saradindu_Das
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DofSales, General Manager at Royal Kona Resort, responded to this reviewResponded 15 April 2014

Aloha TA family, although these guests weren't blown away, it appears they had a nice stay, and hopefully not only found us to be a great value, but had a wonderful time on the Big island. We strive daily to improve our operation, to continue to offer clean well maintained rooms and grounds for the best value and location in Kona. Glad they shared, hopefully we'll see them again soon! Mahalo!

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Reviewed 29 March 2014

We couldn't check out of this hotel fast enough. I think it's for an older crowd who doesn't mind a mediocre hotel with dated rooms and a lack of things to do. Even the hotel manager recommended a better hotel.

  • Stayed: October 2013, travelled as a couple
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Thank Jenn P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DofSales, General Manager at Royal Kona Resort, responded to this reviewResponded 15 April 2014

Aloha TA team, interesting review, sorry they weren't happy. We accommodate multitudes of honeymooners as well as families, international travelers and all walks of life. Interesting to know they felt so out of place. I hope they were able to have a great honeymoon regardless, and that they were able to take home many, many awesome memories. Mahalo!

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Reviewed 29 March 2014

I booked this hotel based on pictures and description. It is billed as a resort, but it really is a hotel that is a little overpriced. The room was OK, bed was OK, just nothing to really say wow.
Based on the prices for any additional stuff, I was glad to see that there was not an additional fee for using the elevator. Additional fee for parking, additional fee for Internet.

If I return to the area, I will look for other lodging..

  • Stayed: March 2014, travelled as a couple
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Thank rubyredvette
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DofSales, General Manager at Royal Kona Resort, responded to this reviewResponded 15 April 2014

Aloha TA family, sorry for the delay, away on business. Sorry these guests felt we're over priced, we are the best value in Kona. Sometimes you win some sometimes you don't. We strive to provide a clean well maintained resort, we don't charge resort fees on top of parking, (check the competition) Although we didn't meet their expectation, we far exceeded most. Hope they loved Hawaii regardless, Mahalo!

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Reviewed 28 March 2014

We stayed at the resort for our two week honeymoon. We had an ocean view room, which we watched the beautiful sunset most nights, fell asleep listening to the ocean waves and watched the dophins and whales most days. We made the most of the lagoon and enjoyed sunning ourselves in the cove. The resort location is spot on: close to shops, cafes and restaurants. The grounds are pretty, well kept and staff always friendly. We attended a Luau which was an enjoyable experience made wonderful by the open bar with Mai Tai's. We attended a couple of tours recommended by the hotels tour company, which were both amazing and we had an fantastic time.
A couple of points which pulled my rating down: overall our room was out dated and needed a good clean; front desk staff were not the most friendly of people and when we arrived after travelling for 36 hours a smile would have been nice.
I would recommend this resort to anyone to stay here and get a ocean view room, if only for the sunsets!!

Room Tip: Ocean View room!
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  • Stayed: March 2014, travelled as a couple
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Thank TmDavies2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DofSales, General Manager at Royal Kona Resort, responded to this reviewResponded 28 March 2014

Aloha TA family Happy Honeymoon to our guests! Glad they had a great time enjoying all the great things our resort has to offer. It's wonderful to know they loved the location, views, sounds of the ocean from the room etc. Sent a private message to see what room they occupied, will ensure a prompt once over for cleanliness, Sorry the front staff weren't sharing the aloha and smiles, that's a simple must, especially when their office is ocean front! Glad they shared, and so happy they had a nice honeymoon!.

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Additional Information about Royal Kona Resort

Address: 75-5852 Alii Drive, Kailua-Kona, Island of Hawaii, HI 96740-1310
Region: United States > Hawaii > Island of Hawaii > Kailua-Kona
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Spa Swimming Pool Wheelchair access
Hotel Style:
#4 Top resorts Hotel in Kailua-Kona
#4 On the Beach Hotel in Kailua-Kona
Price Range: £123 - £219 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Royal Kona Resort 3*
Number of rooms: 436
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Also Known As:
Royal Kona Hotel Kailua-Kona
Royal Kona Kailua
Royal Kona Resort Hawaii/Kailua-Kona

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